Chapter 3 Principles of Supervision
Successful teamwork requires ________ communication among team members.
open
In the context of preparation for a meeting, a meeting should be scheduled at a time that is convenient for
all participants
Employees who participate in planning and decision making are less likely to take responsibility for the quality of what they do (T/F)
False
In an organization, a group of people tends to be less influential than one strong personality acting alone (T/F)
False
When a team member derails a team meeting by discussing an unrelated topic, the supervisor should criticize the participant to discourage other participants from straying from the main topic (T/F)
False
Place the following steps in group development in their proper order
Forming; storming; norming; performing; adjourning
Which of the following best defines functional groups?
Groups that fulfill ongoing needs in an organization by carrying out a particular function
Which of the following is true about conducting effective meetings?
Supervisors should steer discussions back on course by focusing on the effects of particular behaviors displayed by participants
A frequent complaint about meetings is that they waste time because participants stray from the main topic and go off on tangents (T/F)
True
People can satisfy personal needs by joining a group (T/F)
True
Supervisors can foster cohesiveness within the group by encouraging competition with other groups (T/F)
True
In the context of organizational groups, when are informal subgroups formed? Multiple choice question.
When the strength of a group exceeds 20 members
The degree to which group members stick together is called
cohesiveness
Timothy and his team work on an animal rescue project. Anna, an animal lover, asks Timothy if she can join his team, and he agrees. In the context of the reasons for joining groups, for which of the following reasons did Anna join Timothy's team?
common goals
If everyone in a team agrees all the time, it may signify that the team members are unable or unwilling to contribute. Which of the following team characteristics associated with team productivity mostly deals with the significance of this issue?
debate and discussion
Mark supervises a group of employees who are always at odds with one another. Which of the following steps should Mark take to foster group cohesiveness?
encourage competition with other groups
A supervisor can receive his group's support by
encouraging the group to participate in solving problems
Groups tend to be more cohesive when
everybody participates equally
During the norming stage of team development, team members
feel that their ideas and opinions have been heard by other members
A new research team is formed at Tezel Inc. The group members are all new recruits, and they spend the first few months getting to know each other and understanding their roles in the company. They learn to coordinate their work by understanding each other's strengths and weaknesses. In the context of the stages of team development, the team is in the ________ stage.
forming
Emily has recently joined a new job and is getting comfortable with her team members. Although she fits into the team quite easily, she feels that her team leader makes her feel like an outsider. She hesitates to approach her team leader and express her feelings. She forms a group with other members of the team as she feels comfortable talking to them. Which of the following types of groups has Emily formed?
informal subgroup
Situations in which a person has two different roles that call for conflicting types of behavior in an organization are known as
role conflicts
The term ______ refers to patterns of behaviors related to employees' positions in a group
roles
Small organizations are sometimes unable to afford an expert consultant to carry out their team-building processes. In such cases, the ________ carries out this responsibility at regular team meetings.
supervisor
A small organization whose members share goals, commitment, and accountability for results is known as a
team
Wendy mentions that she must rely on Bernard's work efforts in order to get her tasks done. This is an example of
team interdependence
If James asks team members to reply to each other within 24 hours during regular business hours, he would be instituting a(n)
team norm
In the context of communication in teams, which of the following should a team leader ideally employ to increase team productivity?
the team leader should ensure that there is open and positive communication among team members