Chapter 3 Principles of Supervision

Successful teamwork requires ________ communication among team members.

open

In the context of preparation for a meeting, a meeting should be scheduled at a time that is convenient for

all participants

Employees who participate in planning and decision making are less likely to take responsibility for the quality of what they do (T/F)

False

In an organization, a group of people tends to be less influential than one strong personality acting alone (T/F)

False

When a team member derails a team meeting by discussing an unrelated topic, the supervisor should criticize the participant to discourage other participants from straying from the main topic (T/F)

False

Place the following steps in group development in their proper order

Forming; storming; norming; performing; adjourning

Which of the following best defines functional groups?

Groups that fulfill ongoing needs in an organization by carrying out a particular function

Which of the following is true about conducting effective meetings?

Supervisors should steer discussions back on course by focusing on the effects of particular behaviors displayed by participants

A frequent complaint about meetings is that they waste time because participants stray from the main topic and go off on tangents (T/F)

True

People can satisfy personal needs by joining a group (T/F)

True

Supervisors can foster cohesiveness within the group by encouraging competition with other groups (T/F)

True

In the context of organizational groups, when are informal subgroups formed? Multiple choice question.

When the strength of a group exceeds 20 members

The degree to which group members stick together is called

cohesiveness

Timothy and his team work on an animal rescue project. Anna, an animal lover, asks Timothy if she can join his team, and he agrees. In the context of the reasons for joining groups, for which of the following reasons did Anna join Timothy's team?

common goals

If everyone in a team agrees all the time, it may signify that the team members are unable or unwilling to contribute. Which of the following team characteristics associated with team productivity mostly deals with the significance of this issue?

debate and discussion

Mark supervises a group of employees who are always at odds with one another. Which of the following steps should Mark take to foster group cohesiveness?

encourage competition with other groups

A supervisor can receive his group's support by

encouraging the group to participate in solving problems

Groups tend to be more cohesive when

everybody participates equally

During the norming stage of team development, team members

feel that their ideas and opinions have been heard by other members

A new research team is formed at Tezel Inc. The group members are all new recruits, and they spend the first few months getting to know each other and understanding their roles in the company. They learn to coordinate their work by understanding each other's strengths and weaknesses. In the context of the stages of team development, the team is in the ________ stage.

forming

Emily has recently joined a new job and is getting comfortable with her team members. Although she fits into the team quite easily, she feels that her team leader makes her feel like an outsider. She hesitates to approach her team leader and express her feelings. She forms a group with other members of the team as she feels comfortable talking to them. Which of the following types of groups has Emily formed?

informal subgroup

Situations in which a person has two different roles that call for conflicting types of behavior in an organization are known as

role conflicts

The term ______ refers to patterns of behaviors related to employees' positions in a group

roles

Small organizations are sometimes unable to afford an expert consultant to carry out their team-building processes. In such cases, the ________ carries out this responsibility at regular team meetings.

supervisor

A small organization whose members share goals, commitment, and accountability for results is known as a

team

Wendy mentions that she must rely on Bernard's work efforts in order to get her tasks done. This is an example of

team interdependence

If James asks team members to reply to each other within 24 hours during regular business hours, he would be instituting a(n)

team norm

In the context of communication in teams, which of the following should a team leader ideally employ to increase team productivity?

the team leader should ensure that there is open and positive communication among team members