Chapter 3 recharge MGMT 363

______ withdrawal is a form of neglect.

Psychological

"I grew up in the community and its home"

links

Level of commitment: Lone wolves

low commitment, high task performance

Level of commitment: Apathetics

low commitment, low task performance

Janay dislikes her new boss, but she has been with the company for a long time and has seen bosses come and go. She plans to just "wait it out" and hopes things will eventually improve. Which of the following best describes Janay's reaction to a negative work event?

loyalty

Instead of advising or counseling students, Jim, a college professor, often uses his posted office hours to write a textbook for a publisher. Which form of psychological withdrawal does this best demonstrate?

moonlighting

Gary was unhappy that he had been scheduled for so many evening shifts at his job. As result he became less engaged and diligent and just went through the motions at work. Which of the following best describes Gary's reaction to a negative work event?

neglect

Which of the following reactions to negative work events would be categorized as passive?

neglect, loyalty

According to research, what type of statistical relationship exists between continuance commitment and citizenship behavior?

no statistical relationship

In which type of organizational commitment does an employee choose to remain with the organization because of a feeling of obligation to do so?

normative

Matt just finished his MBA, thanks to his company's generous tuition reimbursement program. He has received an attractive job offer from a competitor but feels that he owes a debt to his current employer for all the money the employer invested in his education. What type of organizational commitment does this describe?

normative

The degree to which employees believe that the organization values their contributions and cares about their well-being is referred to as

perceived organizational support.

There are two types of withdrawal that employees can exhibit: psychological and _______

physical

__________ withdrawal is a type of exit behavior.

physical

Which model of withdrawal is confirmed by scientific research?

progression model

Which model of withdrawal suggests that even minor forms of psychological withdrawal can lead to major forms of physical withdrawal and ultimately to quitting?

progression model

______ withdrawal is a form of neglect.

psychological

The types of quasi-contractual terms with which employees view what they owe their employer and what their employer owes them are referred to as

psychological contracts

Which of the following forms of withdrawal involves permanent withdrawal from the work environment?

quitting

A(n) ______ contract views the employment relationship in terms of subjective and open-ended obligations.

relational

"I'd hate to lose all that accrued vacation time"

sacrifice

Aaron, Michael, and Jaylan are best friends who joined the company right after college, and they used to refer to themselves as the "Three Musketeers." A few months ago, Aaron and Jaylan left the company for different jobs, and Michael is starting to wonder if he should consider getting a new job as well. Which model describes this phenomena?

social influence

Organizational commitment define: continuance

staying because you need to

Organizational commitment define: normative

staying because you ought to

Organizational commitment define: Affective

staying because you want to

_____ commitment reflects an employee's desire to stay with an organization because of an emotional attachment to it.

Affective

______ is a term that describes involuntary turnover of employees that an organization performs to reduce costs.

Downsizing

Which of the following actions by an employer would likely foster an increased continuance commitment among its employees? Instituting a "promote from within" policy Establishing a generous salary and benefit package Increasing the bonds that link employees together Establishing mentoring programs to foster a sense of solidarity among employees

Instituting a "promote from within" policy Establishing a generous salary and benefit package

Although Sarah does not particularly like her job anymore, her employer provides her with a generous benefits package that she cannot afford to give up. Which of the following describe Sarah's relationship to her organization? She has a normative commitment to it. She has a continuance commitment to it. She is withdrawing from it. She has a continuance commitment to it.

She is embedded in it. She has a continuance commitment to it.

Which of the following statements are true about the employees who remain at a company after a downsizing program?

They tend to have weaker emotional ties to the organization. They tend to feel less obligation to stay at the organization out of a sense of moral duty.

True or false: Increasing diversity in the workforce potentially reduces some employees' organizational affective commitment.

True

True or false: Remaining employees after a downsizing have "survivor syndrome" and are likely to have low levels of organizational commitment.

True

Which of the following demographic trends in the U.S. workforce are true? The percentage of minorities in the workforce is expected to decline over the next 10 years. Workers older than 60 years are staying in the workforce longer. There are increasing numbers of foreign-born workers in the U.S. The average age of the U.S. workforce is decreasing as Millennials enter the workforce.

Workers older than 60 years are staying in the workforce longer. There are increasing numbers of foreign-born workers in the U.S.

Consuela has been with the company since she graduated from college and has often said, "I love it here. The people I work with aren't just coworkers; they're my family." Based on this description, Consuela has a high level of ______ commitment.

affective

Which of the following types of organizational commitment is associated with organizational citizenship behaviors?

affective

progression model

argues that the various withdrawal behaviors are positively correlated

Turnover that may have been averted if the organization had tried harder or used a different approach to keep a worker at his or her job is known as ______ turnover.

avoidable

An organization may be able to build normative commitment among employees

by providing employees with quality training and opportunities for career growth.

Which of the following actions may constitute physical withdrawal on the part of the employee? Multiple select question. checking Facebook and personal email while on the clock calling in sick doing work for another job while at work being late to work

calling in sick being late to work

Tyler probably isn't the "brightest crayon in the box" in his department, but he can always be counted on to do the little extra tasks, like taking up collections for coworkers' birthdays, bringing homemade baked goods to staff meetings, or organizing a luncheon to celebrate an employee's retirement. As an employee, Tyler would best be described as a(n)

citizen

An employee's desire to remain a member of the organization is referred to as organizational

commitment

The people, places, and things that can inspire an employee's desire to remain a member of an organization are known as his or her focus of

commitment

The people, places, and things that can inspire an employee's desire to remain a member of an organization are known as his or her focus of

commitment.

According to the ______ model of withdrawal, performing one withdrawal behavior makes an employee less likely to perform another type withdrawal behavior.

compensatory forms

"As long as my boss doesn't bother me with extra work, I can handle going into the office," Tina reports. "So I just pretend I'm busy, even if I'm surfing the Internet. Or when I've just turned in an assignment, I'll hang out in the lunch room. If I had to deal with my boss more, I'd quit." Which of the following models of withdrawal best describes Tina's behavior?

compensatory forms model

Aimee isn't happy with her job but her family really needs her income, especially now that her husband's hours at work have been reduced. This demonstrates ______ commitment.

continuance

Anton has received an attractive job offer from a competitor but agonizes over leaving his current employer. "If I leave the company now, I'll lose my stock options and all that accrued vacation." What type of organizational commitment does this best depict?

continuance

The collection of work and nonwork forces that influences employee retention, such as links to the community or organization, what they would have to give up if they changed jobs, and their perceived fit with the organization and the community, is known as

embeddedness

Affective commitment reflects a(n) ______ bond to the organization.

emotional

Drew likes aspects of telecommuting, but one of the drawbacks is that he feels somewhat isolated from his coworkers and has formed few bonds with them. According to the ______ model, Drew is more likely to leave the organization than his coworkers who have frequent communication with more emotional depth.

erosion

Which of the following behaviors would be representative of psychological withdrawal on the part of an employee? arriving to work at least thirty minutes late a few times a week fantasizing about weekend plans during a work meeting not attending a work meeting doing work for another job while on the clock

fantasizing about weekend plans during a work meeting doing work for another job while on the clock

Im good at what i do in my job

fit

Benny agonizes over whether or not to accept a new job. "It isn't just one thing," he explains. "I'm not crazy about my job, but I like the people I work with, and it would be really hard to give up four weeks of vacation every year. Besides that, the commute would take twice as long." The factors to remain with the organization that Benny describes are referred to as his _____.

focus of commitment

Which of the following may reduce continuance commitment in foreign-born employees relative to other workers? coming from a country with a weak economy having fewer links to their community feeling less embedded in their current jobs experiencing a weaker fit with their new geographic area

having fewer links to their community feeling less embedded in their current jobs experiencing a weaker fit with their new geographic area

Level of commitment: Stars

high commitment, high task performance

Level of commitment: Citizens

high commitment, low task performance

______ levels of withdrawal behavior are closely correlated with a ______ degree of organizational commitment.

high; low

Which of the following suggests that employees who have bonds with "leavers" are also likely to leave the organization?

the social influence model

compensatory forms model

the various withdrawal behaviors negatively correlate with one another. that doing one means you're less likely to do another.

Jessica perceives her relationship with her employer in relatively simple terms. She owes the organization her time and effort; the organization owes her pay and benefits. This would best describe a(n) ______ contract.

transactional

independent forms model

various withdrawal behaviors are unrelated, occur for different reasons and fulfill different employee needs

Bob was unhappy with the way scheduling of shifts was handled at work. He decided to meet with his boss to express his dissatisfaction and suggest ways that the scheduling could be improved. Bob's reaction to a negative work event could best be described as

voice

Place the following groups in order of the percentage of the U.S. labor force that they represent, with the group that represents the largest percentage at top. asian, african americans, hispanics, whites

whites, hispanics, african americans, asians

Actions that employees perform to avoid their work situation are referred to as ______ behavior.

withdrawal