Chapter 3 recharge MGMT 363
______ withdrawal is a form of neglect.
Psychological
"I grew up in the community and its home"
links
Level of commitment: Lone wolves
low commitment, high task performance
Level of commitment: Apathetics
low commitment, low task performance
Janay dislikes her new boss, but she has been with the company for a long time and has seen bosses come and go. She plans to just "wait it out" and hopes things will eventually improve. Which of the following best describes Janay's reaction to a negative work event?
loyalty
Instead of advising or counseling students, Jim, a college professor, often uses his posted office hours to write a textbook for a publisher. Which form of psychological withdrawal does this best demonstrate?
moonlighting
Gary was unhappy that he had been scheduled for so many evening shifts at his job. As result he became less engaged and diligent and just went through the motions at work. Which of the following best describes Gary's reaction to a negative work event?
neglect
Which of the following reactions to negative work events would be categorized as passive?
neglect, loyalty
According to research, what type of statistical relationship exists between continuance commitment and citizenship behavior?
no statistical relationship
In which type of organizational commitment does an employee choose to remain with the organization because of a feeling of obligation to do so?
normative
Matt just finished his MBA, thanks to his company's generous tuition reimbursement program. He has received an attractive job offer from a competitor but feels that he owes a debt to his current employer for all the money the employer invested in his education. What type of organizational commitment does this describe?
normative
The degree to which employees believe that the organization values their contributions and cares about their well-being is referred to as
perceived organizational support.
There are two types of withdrawal that employees can exhibit: psychological and _______
physical
__________ withdrawal is a type of exit behavior.
physical
Which model of withdrawal is confirmed by scientific research?
progression model
Which model of withdrawal suggests that even minor forms of psychological withdrawal can lead to major forms of physical withdrawal and ultimately to quitting?
progression model
______ withdrawal is a form of neglect.
psychological
The types of quasi-contractual terms with which employees view what they owe their employer and what their employer owes them are referred to as
psychological contracts
Which of the following forms of withdrawal involves permanent withdrawal from the work environment?
quitting
A(n) ______ contract views the employment relationship in terms of subjective and open-ended obligations.
relational
"I'd hate to lose all that accrued vacation time"
sacrifice
Aaron, Michael, and Jaylan are best friends who joined the company right after college, and they used to refer to themselves as the "Three Musketeers." A few months ago, Aaron and Jaylan left the company for different jobs, and Michael is starting to wonder if he should consider getting a new job as well. Which model describes this phenomena?
social influence
Organizational commitment define: continuance
staying because you need to
Organizational commitment define: normative
staying because you ought to
Organizational commitment define: Affective
staying because you want to
_____ commitment reflects an employee's desire to stay with an organization because of an emotional attachment to it.
Affective
______ is a term that describes involuntary turnover of employees that an organization performs to reduce costs.
Downsizing
Which of the following actions by an employer would likely foster an increased continuance commitment among its employees? Instituting a "promote from within" policy Establishing a generous salary and benefit package Increasing the bonds that link employees together Establishing mentoring programs to foster a sense of solidarity among employees
Instituting a "promote from within" policy Establishing a generous salary and benefit package
Although Sarah does not particularly like her job anymore, her employer provides her with a generous benefits package that she cannot afford to give up. Which of the following describe Sarah's relationship to her organization? She has a normative commitment to it. She has a continuance commitment to it. She is withdrawing from it. She has a continuance commitment to it.
She is embedded in it. She has a continuance commitment to it.
Which of the following statements are true about the employees who remain at a company after a downsizing program?
They tend to have weaker emotional ties to the organization. They tend to feel less obligation to stay at the organization out of a sense of moral duty.
True or false: Increasing diversity in the workforce potentially reduces some employees' organizational affective commitment.
True
True or false: Remaining employees after a downsizing have "survivor syndrome" and are likely to have low levels of organizational commitment.
True
Which of the following demographic trends in the U.S. workforce are true? The percentage of minorities in the workforce is expected to decline over the next 10 years. Workers older than 60 years are staying in the workforce longer. There are increasing numbers of foreign-born workers in the U.S. The average age of the U.S. workforce is decreasing as Millennials enter the workforce.
Workers older than 60 years are staying in the workforce longer. There are increasing numbers of foreign-born workers in the U.S.
Consuela has been with the company since she graduated from college and has often said, "I love it here. The people I work with aren't just coworkers; they're my family." Based on this description, Consuela has a high level of ______ commitment.
affective
Which of the following types of organizational commitment is associated with organizational citizenship behaviors?
affective
progression model
argues that the various withdrawal behaviors are positively correlated
Turnover that may have been averted if the organization had tried harder or used a different approach to keep a worker at his or her job is known as ______ turnover.
avoidable
An organization may be able to build normative commitment among employees
by providing employees with quality training and opportunities for career growth.
Which of the following actions may constitute physical withdrawal on the part of the employee? Multiple select question. checking Facebook and personal email while on the clock calling in sick doing work for another job while at work being late to work
calling in sick being late to work
Tyler probably isn't the "brightest crayon in the box" in his department, but he can always be counted on to do the little extra tasks, like taking up collections for coworkers' birthdays, bringing homemade baked goods to staff meetings, or organizing a luncheon to celebrate an employee's retirement. As an employee, Tyler would best be described as a(n)
citizen
An employee's desire to remain a member of the organization is referred to as organizational
commitment
The people, places, and things that can inspire an employee's desire to remain a member of an organization are known as his or her focus of
commitment
The people, places, and things that can inspire an employee's desire to remain a member of an organization are known as his or her focus of
commitment.
According to the ______ model of withdrawal, performing one withdrawal behavior makes an employee less likely to perform another type withdrawal behavior.
compensatory forms
"As long as my boss doesn't bother me with extra work, I can handle going into the office," Tina reports. "So I just pretend I'm busy, even if I'm surfing the Internet. Or when I've just turned in an assignment, I'll hang out in the lunch room. If I had to deal with my boss more, I'd quit." Which of the following models of withdrawal best describes Tina's behavior?
compensatory forms model
Aimee isn't happy with her job but her family really needs her income, especially now that her husband's hours at work have been reduced. This demonstrates ______ commitment.
continuance
Anton has received an attractive job offer from a competitor but agonizes over leaving his current employer. "If I leave the company now, I'll lose my stock options and all that accrued vacation." What type of organizational commitment does this best depict?
continuance
The collection of work and nonwork forces that influences employee retention, such as links to the community or organization, what they would have to give up if they changed jobs, and their perceived fit with the organization and the community, is known as
embeddedness
Affective commitment reflects a(n) ______ bond to the organization.
emotional
Drew likes aspects of telecommuting, but one of the drawbacks is that he feels somewhat isolated from his coworkers and has formed few bonds with them. According to the ______ model, Drew is more likely to leave the organization than his coworkers who have frequent communication with more emotional depth.
erosion
Which of the following behaviors would be representative of psychological withdrawal on the part of an employee? arriving to work at least thirty minutes late a few times a week fantasizing about weekend plans during a work meeting not attending a work meeting doing work for another job while on the clock
fantasizing about weekend plans during a work meeting doing work for another job while on the clock
Im good at what i do in my job
fit
Benny agonizes over whether or not to accept a new job. "It isn't just one thing," he explains. "I'm not crazy about my job, but I like the people I work with, and it would be really hard to give up four weeks of vacation every year. Besides that, the commute would take twice as long." The factors to remain with the organization that Benny describes are referred to as his _____.
focus of commitment
Which of the following may reduce continuance commitment in foreign-born employees relative to other workers? coming from a country with a weak economy having fewer links to their community feeling less embedded in their current jobs experiencing a weaker fit with their new geographic area
having fewer links to their community feeling less embedded in their current jobs experiencing a weaker fit with their new geographic area
Level of commitment: Stars
high commitment, high task performance
Level of commitment: Citizens
high commitment, low task performance
______ levels of withdrawal behavior are closely correlated with a ______ degree of organizational commitment.
high; low
Which of the following suggests that employees who have bonds with "leavers" are also likely to leave the organization?
the social influence model
compensatory forms model
the various withdrawal behaviors negatively correlate with one another. that doing one means you're less likely to do another.
Jessica perceives her relationship with her employer in relatively simple terms. She owes the organization her time and effort; the organization owes her pay and benefits. This would best describe a(n) ______ contract.
transactional
independent forms model
various withdrawal behaviors are unrelated, occur for different reasons and fulfill different employee needs
Bob was unhappy with the way scheduling of shifts was handled at work. He decided to meet with his boss to express his dissatisfaction and suggest ways that the scheduling could be improved. Bob's reaction to a negative work event could best be described as
voice
Place the following groups in order of the percentage of the U.S. labor force that they represent, with the group that represents the largest percentage at top. asian, african americans, hispanics, whites
whites, hispanics, african americans, asians
Actions that employees perform to avoid their work situation are referred to as ______ behavior.
withdrawal