Chapter 3 Study Questions

Which of the following involve management? A. Dave restructures his companies sales territories B. Mary meets with sales reps to hep them set goals C. Sam schedules a series of meeting for her sales staff D. Pat sets a goal of reducing waste E. All of these

E

Which two roles, when combined, make the manager a vital link in the organization's communication system? A. Spokesperson and figurehead B. Disseminator and liaison C. Spokesperson and monitor D. Figurehead and disseminator E. Monitor and disseminator

E

Approaching management problems in rational, logical, objective, and systematic ways is the essence of the science of management

True

Joan Mills is in charge of a typing pool. She is always at her desk and ready to go to work at 8:00 A.M., and she never leaves before 5:00 P.M. The people who work for her have noticed this pattern, and they model their attendance behavior after Joan's. Joan's actions are part of the leader role as defined by Mintzberg

True

Managers who are able to see the overall relationship among their organization, its competitors, its suppliers, and the economy are said to have good conceptual skills

True

Technical skills are more important at the level of first-line supervisor than at other management levels

True

When your boss goes to the president's house for a Christmas party, your boss is engaged in the figurehead role as defined by Mintzberg

True

the fact that management involves the use of various kinds of resources as inputs to the organizations processes indicates that it is related to systems theory

True

Which of the following is an informational role? A. Leader B. Monitor C. Figurehead D. Liaison E. Disturbance handler

B

Which of the following statements regarding the relationship between managerial skills and managers' activities is NOT correct? A. Technical skills are probably most important at the level of first-line manager B. Good interpersonal skills are absolutely essential to the manager's success. C. Diagnostic and analytic skills are extremely important to the decision making process D. Conceptual skills are most important to top managers

B

Which statement regarding the relashioship between managerial skills and managers activities is NOT correct? A. Technical skills are probably most important at the level of first line managers B. Good interpersonal skills are absolutely essential to the managers success C. Conceptual skills are most important to top managers

B

Ed is a plant manager for Bell Enterprises. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Ed fulfilling? A. Leader B. Disseminator C. Figurhead D. Spokesperson

C

Lee works in the labor relations department. One of his main functions is to reach agreement with the labor union regarding the new labor contract. How would Minztberg classify the role Mason is fulfilling? A. Interpersonal B. Figurehead C. Decisional D. Leader E. Informational

C

Mangers use four classes of resources as inputs to organize processes. This suggests that management is strongly related to: A. Decision theory B. Information Theory C. Systems theory D. Effectiveness theory E. Efficiency theory

C

Office buildings, robotic welders, and raw materials are ____ resources? A. Human B. Financial C. Physical D. Informational E. Intellectual

C

The skills necessary to become a successful manager usually are attained through: A. Education B. Experience C.a combination of education and experience D. watching films and videos of managers in action E. Computer simulations

C

Managers often make decisions and solve problems on the basis of: A. Intuition B. Experience C. Instinct D. Personal Insights E. All of these

E

Many business school professors extensively use the case method of teaching, whereby students are asked to solve various kinds of business-related problems. Which managerial skills are most at play here? A. Diagnostic and Interpersonal B. Conceptual and Interpersonal C. Technical and Analytic D. Technical and Conceptual E. Diagnostic and Analytic

E

Ann has recently hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is Ann playing? A. Leader B. Entrepreneur C. PLanner C. Developer E. Monitor

A

At which managerial level are technical skills particularly important? A. First-Line Supervisors B. Operational Employee C. Middle Management D. Top management E. Board of directors

A

Conceptual skills enables managers to: A. Take an overall view of how the parts of the organization interrelate and to think strategically B. Solve detailed problems for their subordinates C. Correctly diagnose organizational problems

A

Desional roles include all the following EXCEPT: A. Leader B. Resource allocator C. Entrepreneur D. Negotiator E. Disturbance handler

A

First Line managers are most likely to need ___ skills. A. Technical B. Interpersonal C. Conceptual D. Diagnostic E. Analytic

A

The resources that managers use to achieve organizational goals include all the following EXCEPT: A. International B. Physical C. Human D. Financial E. Informational

A

The resources that managers use to achieve organizational goals include which of the following? A. Informational B. Physical C. Human D. Financial E. All of these

A

Which if any, of the following is NOT one of Mintzberg's interpersonal roles? A. Negotiator B. Leader C. Figurehead D. Liaison E. All of these

A

Which if any, of the following is one of Mintzberg's decisional roles? A. Entrepreneurship B. Negotiator C. Resource allocator D. Disturbance handler E. All of these

A

Which kind of skills enables managers to take an overall view of how the parts of the organization interrelate and to think strategically? A. Conceptual B. Technical C. Interpersonal D. Analytic E. Diagnostic

A

Which of the following is NOT an accurate statement about the open systems model? A. IT focuses on the internal operation of the organizatin B. It requires the application of the entrepreneurial role C. It focuses more on pleasing owners/stockholders than customers

A

Achieving organizational goals efficiently and effectively: A. IS necessary to make logical decisions B. Is the primary purpose of the management process C. Ensures that all employees will work together effectively D. Rarely occurs in private sector organizations

B

Mary and Thomas have decided to work together to produce a computer to compete with the new IBM System 2. For now they are going to work out of Dave's basement. Later, if they are successful, they will look for other quarters. What are Dave and Bill doing? A. Starting a corperation B. Starting an organization C. Creating a managerial hierarchy D. Creating a bureaucracy E. Creating an organization matrix

B

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator? A. Technical B. Interpersonal C. Conceptual D. Diagnostic E. Analytic

B

What if anything do a fraternity, Ford Motor Company, the Chicago Bears football club, and Rex's Tire Company all have in common? A. They are all bureaucracies. B. They are all corperations C. They are all organizations D. They are all managerial hierarchies E. None of these

C

Which of the following best describes the administrative management model? A. It focuses on satifying the customer by producing the product the best way possible at the lowest cost B. It emphasizes flexibility in adapting to external changes C. It focuses on the internal operation of the orgaization D. It focuses on pleasing customers more than management E. It relies heavily on the entrepreneurship approach

C

Which of the following is NOT a physical resource? A. Raw Material B. A robotic welder C. Labor used in production D. An inventory of finished goods E. An office building

C

At what level of management, if any. would you expect conceptual skills to be most important? A. First line operators B. Operational employee C. Middle management D. Top managment

D

Interpersonal skills are liekly to be especially important to managers who occupy roles such as disturbance handlers, negotiators, and resource allocator? A. Disturbance Handler B. Negotiator C. Resource Allocator D. Leader

D

The chief legal council of Matrix Inc. met with the purchasing agent to coordinate the provisions of a contract. What managerial role was the chief legal council fulfilling? A. Entrepreneur B. Figurehead C. Leader D. Liaison E. Spokesperson

D

The primary purpose of the management process is to: A. develop organization goals and make logical decisions B. Organize the various functions in a logical manner C. Ensure workers are working together effectively D. Achieve organizational goals efficiently and effectively E. Make sure things go as planned

D

Top level managers are most liekly to need which type of skill? A. Technical B. Interpersonal C. Diagnostic D. Conceptual

D

What category of managrial skills is required to accoplish the specialized tasks associated with the managers job? A. Conceptual B. Interpersonal C. Analytic D. Technical E. Diagnostic

D

Which of the following are organizations? A. General Motors B. A sorority C. Ruth's Tire Company D. They are all organizations E. None of these

D

Which of the following is NOT an accurate statement about the scientific management model? A. It focuses on the best product in the most efficient way B. It was a forerunner to the current quality movement C. It aims to identify the best way to do a task and then to make sure that the task was done that way D. It emphasizes flexibility in adapting to external changes E. It focuses on satisfying the customer

D

Which of the following statements best reflects the relationship between management and leadership? A. They are the same thing B. Management is part of leadershp C. Leadership is part of management

D

Dale Andrews sees and opportunity to increase sales of the companies new computers by sending a sales representative to talk to a representative of the Defense Department. In this case , Dale is engaged in the role of negotiator.

False

Diagnostic and analytic skills are those skills that allow the manager to develop a "big picture" perspective.

False

Donna's department routinely wins top honors for having the lowest cost of production because her people keep the scrap rate and direct labor costs low. From this inofrmation, we know that her department is an effective operation.

False

Good interpersonal skills are essential for being a good manager

False

Joe Black is in an apprenticeship program to learn the skills required to be a electrician. He will be learning conceptual skills

False

Lora Kinsey is very good at examining the symptoms of a problem in the organization and determining their probable cause. This means she has high conceptual skills

False

The fact that managers spend much of their time in face-to-face interaction with individuals and groups makes having technical skills extremely important

False

The labor used in manufacturing processes a physical resource

False

The three broad categories of managerial roles Henry Mintzberg identified are organizational, interpersonal, and informational

False

When a manager reaches an agreement with a union on the terms of the new labor contract, the manager has been serving primarily in the spokesperson role

False

When a manager testifies before the city planning commission concerning a request for rezoning a parcel of land owned by his company, he is fulfilling the dissiminator role

False

Conceptual skills are more important to top managers than to managers at other levels of the organization

a