Chapter 4

Which of the following is not the role of the medical assistant in communicating with patients?

Advising

The second level of Maslow's "hierarchy of needs" deals with self-esteem.

False

Which of the following is an example of an open-ended question?

How have you been getting along?

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Nonvermal communication

In which of the following situations is it important to use more descriptive language when communicating?

Patient with a visual disturbance

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

Self-esteem

Which statement is false with regard to the interpretation of gestures and body language that you may encounter among the patients in a medical setting?

They are less significant than verbal communication.

Which of the following is the most common communication error in patient care?

Using medical terminology

The stage in Maslow's hierarchy of needs in which we maximize our potential is

self-actualization.