Chapter 4 OB

Kyle was excited when he received a raise at work.​ Afterward, he told friends and family that he was really enjoying both the job and the working conditions overall. This is an example of​ ___________

affective events theory

Research indicates that moods affect all of following EXCEPT​ _______

compensation

Positivity offset

means when nothing in particular is going​ on, most individuals experience a mildly positive mood

Reframing our outlook on an emotional situation is known as​ _________.

cognitive reappraisal

When managers decide whether to use EI tests in the selection​ process, they face all of the following ethical considerations EXCEPT​ _______

it remains very clear what EI tests are actually measuring

When managers decide whether to use EI tests in the selection​ process, they face all of the following ethical considerations EXCEPT​ ________.

it remains very clear what EI tests are actually measuring

Affective events theory has implications for all EXCEPT​ __________.

job analysis

Affective events theory does NOT suggest that workplace​ ________.

job descriptions can affect employee emotional reactions

Research has shown that emotional intelligence​ (EI) is an important factor in​ ________________.

job performance

Which of the following statements best describes people who experience positive moods or​ emotions?

. They are both more creative and more open in their thinking.

A broad range of feelings that people experience is called

Affect

A broad range of feelings that people experience is called​ ________.

Affect

Individual differences in the strength with which people experience emotions are known as which of the​ following?

Affect intensity

ndividual differences in the strength with which people experience emotions are known as which of the​ following?

Affect intensity

Evidence from a study of participants from 37 different countries found that men consistently reported higher levels of powerful emotions like​ ________.

Anger

Anger, contempt,​ enthusiasm, envy,​ fear, joy, and love are all examples of which of the​ following?

Emotions

​________ is a mood dimension consisting of positive emotions such as​ excitement, alertness, and elation

Positive affect

​________ means when nothing in particular is going​ on, most individuals experience a mildly positive mood.

Positive offset

According to a study of​ day-of-week mood effects across four​ cultures, on which day of the week is positive affect​ highest?

Sundays

Social sharing

________ can reduce anger reactions when people can talk about the facts of a bad​ situation, their feelings about the​ situation, or any positive aspects of the situation

Emotional intelligence

________ is the ability to detect and to manage emotional cues and information.

Evidence from a study of participants from 37 different countries found that men consistently reported higher levels of powerful emotions like​ ______

anger

Emotions and moods can affect all of the following EXCEPT​ ___________.

bonus structure

Employees can learn to regulate emotions through all of the following EXCEPT​ __________.

eliminating initial responses

The process by which​ peoples' emotions are caused by the emotions of others is called​ _________.

emotional contagion

Sue, an airline flight​ attendant, was being harassed by a​ passenger, which caused her to be upset. Rather than portraying her​ emotion, Sue maintained a cheery exterior. This is an example of​ __________________.

emotional dissonance

​Sue, an airline flight​ attendant, was being harassed by a​ passenger, which caused her to be upset. Rather than portraying her​ emotion, Sue maintained a cheery exterior. This is an example of​ __________________.

emotional dissonce

Dawn's job as an airline ticket agent requires her to remain​ cheerful, upbeat, and calm regardless of the circumstances or interactions with​ impatient, angry passengers. This best describes​ _____________.

emotional labor

An​ individual's ability to identify and then modify his or her emotions is an example of​ __________.

emotional regulation

One technique of emotion regulation is​ _________.

emotional suppression

Affective events theory provides all of the following insights EXCEPT​ _______

emotions affect job characteristics

A​ person's tendency to associate events that have no real connection is known as​ ___________.

illusory correlation

Surface acting is associated with​ ______________.

increased stress and decreased job satisfaction

Research supports the notion that the extent to which​ one's personality is negative or positive is related to all of the following EXCEPT​ ________.

individual reactions related to compensation

Emotions that have implications about right and wrong are called​ ___________ because of our instant judgment of the situation that evokes them.

moral emotion

Research has shown that​ ____________ is lowest in the morning and tends to increase over the course of the day and evening.

negative affect

Emotional intelligence includes the ability to​ __________

regulate​ one's emotions

Emotional intelligence includes the ability to​ ___________.

regulate​ one's emotions

One concern about the use of EI testing in the selection process is​ ________.

reliability

One study of 130 leaders and their followers found that leaders who are charismatic​ _______.

transfer their positive emotions to their followers

Displayed emotions

​_________ are emotions that are organizationally required and considered appropriate in a given job.

Deep acting

​__________ is trying to modify our true feelings based on display rules