Chapter 4 OB
Kyle was excited when he received a raise at work. Afterward, he told friends and family that he was really enjoying both the job and the working conditions overall. This is an example of ___________
affective events theory
Research indicates that moods affect all of following EXCEPT _______
compensation
Positivity offset
means when nothing in particular is going on, most individuals experience a mildly positive mood
Reframing our outlook on an emotional situation is known as _________.
cognitive reappraisal
When managers decide whether to use EI tests in the selection process, they face all of the following ethical considerations EXCEPT _______
it remains very clear what EI tests are actually measuring
When managers decide whether to use EI tests in the selection process, they face all of the following ethical considerations EXCEPT ________.
it remains very clear what EI tests are actually measuring
Affective events theory has implications for all EXCEPT __________.
job analysis
Affective events theory does NOT suggest that workplace ________.
job descriptions can affect employee emotional reactions
Research has shown that emotional intelligence (EI) is an important factor in ________________.
job performance
Which of the following statements best describes people who experience positive moods or emotions?
. They are both more creative and more open in their thinking.
A broad range of feelings that people experience is called
Affect
A broad range of feelings that people experience is called ________.
Affect
Individual differences in the strength with which people experience emotions are known as which of the following?
Affect intensity
ndividual differences in the strength with which people experience emotions are known as which of the following?
Affect intensity
Evidence from a study of participants from 37 different countries found that men consistently reported higher levels of powerful emotions like ________.
Anger
Anger, contempt, enthusiasm, envy, fear, joy, and love are all examples of which of the following?
Emotions
________ is a mood dimension consisting of positive emotions such as excitement, alertness, and elation
Positive affect
________ means when nothing in particular is going on, most individuals experience a mildly positive mood.
Positive offset
According to a study of day-of-week mood effects across four cultures, on which day of the week is positive affect highest?
Sundays
Social sharing
________ can reduce anger reactions when people can talk about the facts of a bad situation, their feelings about the situation, or any positive aspects of the situation
Emotional intelligence
________ is the ability to detect and to manage emotional cues and information.
Evidence from a study of participants from 37 different countries found that men consistently reported higher levels of powerful emotions like ______
anger
Emotions and moods can affect all of the following EXCEPT ___________.
bonus structure
Employees can learn to regulate emotions through all of the following EXCEPT __________.
eliminating initial responses
The process by which peoples' emotions are caused by the emotions of others is called _________.
emotional contagion
Sue, an airline flight attendant, was being harassed by a passenger, which caused her to be upset. Rather than portraying her emotion, Sue maintained a cheery exterior. This is an example of __________________.
emotional dissonance
Sue, an airline flight attendant, was being harassed by a passenger, which caused her to be upset. Rather than portraying her emotion, Sue maintained a cheery exterior. This is an example of __________________.
emotional dissonce
Dawn's job as an airline ticket agent requires her to remain cheerful, upbeat, and calm regardless of the circumstances or interactions with impatient, angry passengers. This best describes _____________.
emotional labor
An individual's ability to identify and then modify his or her emotions is an example of __________.
emotional regulation
One technique of emotion regulation is _________.
emotional suppression
Affective events theory provides all of the following insights EXCEPT _______
emotions affect job characteristics
A person's tendency to associate events that have no real connection is known as ___________.
illusory correlation
Surface acting is associated with ______________.
increased stress and decreased job satisfaction
Research supports the notion that the extent to which one's personality is negative or positive is related to all of the following EXCEPT ________.
individual reactions related to compensation
Emotions that have implications about right and wrong are called ___________ because of our instant judgment of the situation that evokes them.
moral emotion
Research has shown that ____________ is lowest in the morning and tends to increase over the course of the day and evening.
negative affect
Emotional intelligence includes the ability to __________
regulate one's emotions
Emotional intelligence includes the ability to ___________.
regulate one's emotions
One concern about the use of EI testing in the selection process is ________.
reliability
One study of 130 leaders and their followers found that leaders who are charismatic _______.
transfer their positive emotions to their followers
Displayed emotions
_________ are emotions that are organizationally required and considered appropriate in a given job.
Deep acting
__________ is trying to modify our true feelings based on display rules