Chapter 4 The Art of Communication

M

Medication

prejudice

a judgement that is formed prior to gatheriung all facts

defense mechanism

a mental process (e.g. repression or projection) initiated, typically unconsciously, to avoid conscious conflict or anxiety

open-ended questions

a question that has multiple answers

noncompliant

is someone or something that dosent conform to an accepted model or accepted standards

communication

is to transfer information from one party to another

Why do we all need to feel as if we are being listened to

it makes us feel validated

lab

laboratory

colloquialisms

meaning slang or informal word such as " gonna" or " im fixin"

Of all the professionals that make up a health care team who has the most interaction with the patient

medical assistant

simple words and short phrases allowing patient time to digest information

mentally impaired

What is the term used when a patient refuses to follow the doctors treatment plan?

non-compliance

NYD

not yet diagnosed

When trying to get a patient to open up and talk what type of feedback is recommended and why?

open ended questions to allow patient to open up

bias

opinion is one sided, and your judgement is negatively influenced

demeanor

outward behavior or bearing

PMH

past medical history

Pt

patient

five levels of needs ac, cording to the Maslow's hierarchy theroy

physiological, saftey, love/belonging,esteem,self-actualzation

What is the number one reason for the failure of relationships?

poor communication

re ch

recheck

ethnic

relating to a population subgroup ( within a larger or dominant national or cultural group) within a common national or cultural tradition

feedback

response from the receiver used to decide whether clarification is necessary and to determine whether the message sent is the message received

R /O

rule out

communication cycle

sender, message, channel, receiver, feedback

Basic elements of the communication cycle

sender,message,channel,receiver,feedback

STD

sexually transmitted disease

slt

slight

Why is a professional health care interpreter preferred over a family member when translation is needed?

some medical phrases do not translate into other languages and to prevent medical legal liabilty

Four forms of communication

telephone, computer, memos, face to face

body language

the process of communicating nonverbally through conscious or unconscious gestures and movements

sterotyping

to hold an attitude that all people from the same ethnicity are the same

define defensive behavior

to protect oneself from a perceived threat

enunciate

to speak clearly and to pronounce words properly

discrimination

treating an individual or group unfairly based on the category into which they fall

displaced anger

unconscious transfer or redirection of unacceptable emotions, feelings or thoughts from self to someone or something else

UTI

urinary tract infection

How can the meaning of the spoken words change?

varies on the words spoken

use verbal discriptions with

visually impaired patients

What is a double message

when a patient says one thing but shows a different response with body language

When does trust begin to develop between the physician and the patient?

with first contact with patient

PID

Pelvic inflammatory disease

Active listening

active listening involves being patient while the message is spoken and giving the speaker your undivided attention

What is the difference between active and reflective listening?

active listening is being patient while the words are spoken and reflective is dwell or mull over what has been said

ALL

allergy

approx

approximate

What is the comfort zone in the medical field

arms length or 3-4 feet

When interviewing a patient what is key to obtaining accurate information and what should you avoid?

asking good questions and avoid close ended questions

List in order the top three ways humans communicate

body language, tonality, spoken word

Cauc

caucasian

non-verbal communication

communication without words

CO

complaints of

Why is it important to keep an open mind when dealing with patients of varied ethnic backrounds

different views and opinions

FUO

fever unknown / undermined origin

What may a silent pause be used for?

get someones attention, emphasize a message,reiterate or restate thoughts, add additional information, put events in sequence, state feelings and take the conversation in a different direction

HA

headache

eliminate backround noise for

hearing impaired

look directly at patient when you are speaking

hearing impaired

reflective listening

helps you to hear the message precisely. To listen reflectively you need to dwell and mull over.

H & P

history & physical

Name some outward signs of anxiety

increased heart rate, sweating, shaking, elevated b/p

Init

initial

verbal communication

involves the use of language or spoken words to transmit message

subjective information

is affected by personal views, moods, attitudes, opinions, experience and background

objective information

is information that can be measured