Chapter 4 The Art of Communication
M
Medication
prejudice
a judgement that is formed prior to gatheriung all facts
defense mechanism
a mental process (e.g. repression or projection) initiated, typically unconsciously, to avoid conscious conflict or anxiety
open-ended questions
a question that has multiple answers
noncompliant
is someone or something that dosent conform to an accepted model or accepted standards
communication
is to transfer information from one party to another
Why do we all need to feel as if we are being listened to
it makes us feel validated
lab
laboratory
colloquialisms
meaning slang or informal word such as " gonna" or " im fixin"
Of all the professionals that make up a health care team who has the most interaction with the patient
medical assistant
simple words and short phrases allowing patient time to digest information
mentally impaired
What is the term used when a patient refuses to follow the doctors treatment plan?
non-compliance
NYD
not yet diagnosed
When trying to get a patient to open up and talk what type of feedback is recommended and why?
open ended questions to allow patient to open up
bias
opinion is one sided, and your judgement is negatively influenced
demeanor
outward behavior or bearing
PMH
past medical history
Pt
patient
five levels of needs ac, cording to the Maslow's hierarchy theroy
physiological, saftey, love/belonging,esteem,self-actualzation
What is the number one reason for the failure of relationships?
poor communication
re ch
recheck
ethnic
relating to a population subgroup ( within a larger or dominant national or cultural group) within a common national or cultural tradition
feedback
response from the receiver used to decide whether clarification is necessary and to determine whether the message sent is the message received
R /O
rule out
communication cycle
sender, message, channel, receiver, feedback
Basic elements of the communication cycle
sender,message,channel,receiver,feedback
STD
sexually transmitted disease
slt
slight
Why is a professional health care interpreter preferred over a family member when translation is needed?
some medical phrases do not translate into other languages and to prevent medical legal liabilty
Four forms of communication
telephone, computer, memos, face to face
body language
the process of communicating nonverbally through conscious or unconscious gestures and movements
sterotyping
to hold an attitude that all people from the same ethnicity are the same
define defensive behavior
to protect oneself from a perceived threat
enunciate
to speak clearly and to pronounce words properly
discrimination
treating an individual or group unfairly based on the category into which they fall
displaced anger
unconscious transfer or redirection of unacceptable emotions, feelings or thoughts from self to someone or something else
UTI
urinary tract infection
How can the meaning of the spoken words change?
varies on the words spoken
use verbal discriptions with
visually impaired patients
What is a double message
when a patient says one thing but shows a different response with body language
When does trust begin to develop between the physician and the patient?
with first contact with patient
PID
Pelvic inflammatory disease
Active listening
active listening involves being patient while the message is spoken and giving the speaker your undivided attention
What is the difference between active and reflective listening?
active listening is being patient while the words are spoken and reflective is dwell or mull over what has been said
ALL
allergy
approx
approximate
What is the comfort zone in the medical field
arms length or 3-4 feet
When interviewing a patient what is key to obtaining accurate information and what should you avoid?
asking good questions and avoid close ended questions
List in order the top three ways humans communicate
body language, tonality, spoken word
Cauc
caucasian
non-verbal communication
communication without words
CO
complaints of
Why is it important to keep an open mind when dealing with patients of varied ethnic backrounds
different views and opinions
FUO
fever unknown / undermined origin
What may a silent pause be used for?
get someones attention, emphasize a message,reiterate or restate thoughts, add additional information, put events in sequence, state feelings and take the conversation in a different direction
HA
headache
eliminate backround noise for
hearing impaired
look directly at patient when you are speaking
hearing impaired
reflective listening
helps you to hear the message precisely. To listen reflectively you need to dwell and mull over.
H & P
history & physical
Name some outward signs of anxiety
increased heart rate, sweating, shaking, elevated b/p
Init
initial
verbal communication
involves the use of language or spoken words to transmit message
subjective information
is affected by personal views, moods, attitudes, opinions, experience and background
objective information
is information that can be measured