Chapter 40 Leading & Managing
servant leadership
applies more to supervisors and admin. believes ppl have value as people, not just workers. attitude is employee first manager is there to remove barriers, make the work easier, and provide employees with whatever they need to provide the best pt care.
mentor
someone with more experience who provides career development assistance. role model to novices
preceptor
someone with more experience who provides practical teaching and guidance for a student or new employee
trait theory
traits distinguish a leader. what leader is. usually have excellent interpersonal skills, high self-esteem, creativity, willingness to take risks, and ability to tolerate consequences from risks
empowerment
a psychological state, a feeling of competence, control, and entitlement that a person experiences
manager
employee of an organization who has the power, authority, and responsibility for enforcing decisions and directing the work of others. not all leaders should be managers but all managers should be leaders
human relations-based mangement
theory x theory y
informal negotiation
1. clarify the situation in your own mind 2. set the stage 3. conduct the negotiation 4. continue with offers and counteroffers 5. agree on the resolution of the conflict
power
ability to influence other people despite resistance from them 1. authority 2. reward 3. expert 4. coercion
leadership
ability to influence other people. 1. set direction 2. build commitment 3. confront challlenges
transformational leadership
ability to inspire and motivate followers
transactional theory
assumes ppl are motivated by reward and punishment and they work best within a clear chain of command. leaders monitor behaviors closely to point out errors and make corrective criticisms.
theory x
believe most people really do not want to work hard and managers need to make sure that they do work hard. manager needs to be strict and use threat of punishment
theory y
believe that work itself can be motivating and people want to do their jobs well emphasizes guidance rather than control more concerned with keeping staff morale high as possible
scientific management
given a properly designed task and sufficient incentive to get the work done, worker would be more productive
Behavioral theories
what leader does. 1.democratic leader- toward its goals 2. autocratic leader- toward leader goal 3. laissez-faire leader- little/no attempt to move group