Chapter 40 Leading & Managing

servant leadership

applies more to supervisors and admin. believes ppl have value as people, not just workers. attitude is employee first manager is there to remove barriers, make the work easier, and provide employees with whatever they need to provide the best pt care.

mentor

someone with more experience who provides career development assistance. role model to novices

preceptor

someone with more experience who provides practical teaching and guidance for a student or new employee

trait theory

traits distinguish a leader. what leader is. usually have excellent interpersonal skills, high self-esteem, creativity, willingness to take risks, and ability to tolerate consequences from risks

empowerment

a psychological state, a feeling of competence, control, and entitlement that a person experiences

manager

employee of an organization who has the power, authority, and responsibility for enforcing decisions and directing the work of others. not all leaders should be managers but all managers should be leaders

human relations-based mangement

theory x theory y

informal negotiation

1. clarify the situation in your own mind 2. set the stage 3. conduct the negotiation 4. continue with offers and counteroffers 5. agree on the resolution of the conflict

power

ability to influence other people despite resistance from them 1. authority 2. reward 3. expert 4. coercion

leadership

ability to influence other people. 1. set direction 2. build commitment 3. confront challlenges

transformational leadership

ability to inspire and motivate followers

transactional theory

assumes ppl are motivated by reward and punishment and they work best within a clear chain of command. leaders monitor behaviors closely to point out errors and make corrective criticisms.

theory x

believe most people really do not want to work hard and managers need to make sure that they do work hard. manager needs to be strict and use threat of punishment

theory y

believe that work itself can be motivating and people want to do their jobs well emphasizes guidance rather than control more concerned with keeping staff morale high as possible

scientific management

given a properly designed task and sufficient incentive to get the work done, worker would be more productive

Behavioral theories

what leader does. 1.democratic leader- toward its goals 2. autocratic leader- toward leader goal 3. laissez-faire leader- little/no attempt to move group