Chapter 5

_________ has high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

Videoconferencing

When drafting an email using block paragraphs, you should use single spacing between paragraphs.

False

If an email is intended for a recipient who is likely to feel negative about it, you should end the email on a positive note.

True

In American culture, older people tend to experience negative age bias more often than younger people.

True

In the context of nonverbal communication, leaning forward during a conversation is considered a sign of interest.

True

Research done by Edward P. Bailey, noted professor and business communication author, affirms that it is OK to split infinitives in written business communication.

True

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, 38% of meaning comes from tone of voice.

True

An advantage of google presentations software is that it is invulnerable to hackers

false

Communication must be static and one-way rather than dynamic and two-way

false

Texting is an example of a communication channel with high channel richness

false

Effective communication happens when one transmits relevant meaning to one's audience

true

In-person presentation is a communication channel with high channel richness

true

Voice mail is an example of a communication channel with low channel richness.

true

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

False

Paulina, the CEO of a steel company, invites Joseph, the representative of a potential partner firm, to visit her company. She is careful not to stress on Joseph's religious background as a means to start off a conversation. Instead, she maintains a strictly professional conversation with Joseph and stays neutral to his religious background. Which of the following biases does Paulina avoid in the given scenario?

Ethnicity bias

A business email should have as many attachments as possible to communicate a message.

False

As globalization gains speed, intercultural communication will become less important to business success.

False

Ideally, the opening of your business presentation will summarize your key points.

False

Who among the following individuals uses nonverbal communication?

Herbert, who maintains eye contact with his employees while talking to them

In the context of the various roles employees take up in an organization, who among the following are least likely to spend most of their time listening?

Hourly employees

Which of the following statements is true of organizational barriers to communication?

They are hard to change.

A benefit of using active voice in business communication is accountability

True

A business email should have a compelling subject line.

True

American culture associates youth with creativity and independence.

True

Diana has to give a presentation on air pollution and its effects at a conference. She begins the presentation by asking the conference participants to imagine themselves carpooling to work instead of using their individual vehicles. This small exercise helps the participants to relate to the topic at hand. In the given scenario, Diana uses _____ to open her presentation.

audience involvement