chapter 5

Which of the following strategies is least appropriate for far transfer?

Using standardized procedures, processes, and checklists

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Which of the following represents the lowest level of manager support for training?

Encouragement of trainees' participation in training

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Explicit knowledge _____.

can be managed by a knowledge management system

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content.

concept map

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

feeling learners

With opportunity to perform, activity level refers to the _____.

frequency with which trained tasks are performed on the job

Effective knowledge sharing is most likely when employees _____.

have easy access to information within the context of their jobs

Curricula differ from courses in that curricula _____.

include broader learning objectives

_____ prefer blended learning

millennials

Which of the following is a major cause for loss of explicit and tacit knowledge?

older employees retiring

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

_____ review meetings are meetings between a manager and employee, during which the strengths and weaknesses of the employee's performance are discussed and improvement goals are agreed upon.

performance appraisal

A request for proposal (RFP) is a document mainly used to identify _____.

potential vendors and consultants for training services

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

self fulfilling prophecy

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

support network

Which of the following statements is true of lesson plans?

They ensure that both the trainee and the trainer are aware of the course and program objectives.

Which of the following statements is most true of Traditionalists?

They value direct presentation of information that is organized logically

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Which of the following instances call for training with an emphasis on far transfer?

creating a new product

A _____ refers to an organized program of study designed to meet a complex learning objective.

curriculum

Which of the following is a major aide in communicating tacit knowledge?

discussion

Low levels of opportunity to perform may indicate that _____

training content is not important for the employee's job