Chapter 5 - Verbal and Nonverbal Communications
Rationalization
"I cheated on you because you weren't giving me the emotional support I needed."
Projection
A defense mechanism of trying to blame another for one's own inadequacies.
Active Listening
A listener who concentrates on the conversation being held.
Labeling
A. Sender - send initiate B. Encoding - translate C. Channel - transmit D. Decoding - process E. Receiver - audience
Projection
Accusing significant other of something you have already done wrong.
List seven adaptive comping skills and seven nonadaptive coping skills.
Adaptive - Confront directly, recognizing, changing unhealthy behaviour, meditation & relaxation, preventing, changing emotional reactions, adverse effects. Nonadaptive - over eat, under eat, isolation, obsessions, shopping over credit, gambling, road rage.
There are several styles and types of verbal communication. In general, people process and communicate information in three basic ways. Identify and describe the three ways.
Aggressive, passive, assertive.
Self-Actualization
Best you that you can be.
Sublimation
Constructive Energy.
Dr. Elisabeth Kubler-Ross described five stages of grieving. List the 5 stages.
Denial, acceptance, anger, bargaining, depression.
Contradict
Deny the truth.
List six examples of nonverbal communication.
Facial expressions, gestures, eye rolling, Body language/posture, sucking teeth, sigh.
Love/Belonging
Family, relationship (significant others), pets, self, work, church.
Physiological (Basic Needs)
Food, water, shelter, clothes, oxygen, sexual instinct.
Compensation
Getting paid for work done.
HIPAA
Health Insurance Portability and Accountability Act of 1996
Perception
How one interprets things.
Explain perception and state its importance in communication.
How things are seen by an individual. You have to understand to be able to interpret.
Rationalization
Justifying behavior you know is wrong.
Denial
Knowing your child is terrible and you don't accept the truth.
Empirically
Logic by observation.
Identify and describe the components of the standard communication model.
Message, sender, receiver, feedback.
Denial
Not believing in something.
Incongruent
Not consistent.
Repression
Not crying at a funeral because you've buried the emotions so deeply in the back of your mind.
Daydreaming
Not paying complete attention to surroundings around you.
Explain what could happen to a person who habitually uses one or more of the defense mechanisms listed in this chapter.
Nothing good; losing touch with reality; fall into depression.
Compensation
Payment or award.
Describe the difference between positive and negative coping skills.
Positive - Being stern, confronting problems directly. Negative - Yelling back, hitting, not being straight up.
Malingering
Pretending to be sick.
Safety
Preventative, personal security, financial, health, well-being.
Procrastination
Putting off what you know must be done in advance.
Intellectualization
Removing yourself from a hostile situation.
Regression
Shift toward a lower or less perfect state.
Regression
Someone once with good grades and suddenly fails does what they did before when they had good grades before.
Sublimation
Someone that likes to fight can take Kung-Fu class.
Temporary Withdrawl
Something angers you and you have to leave the situation to calm down.
Repression
The immediate knowing or learning of something without the
Intuition
The immediate knowing or learning of something without the conscious use of reasoning.
Interpret
To explain, translate; to determine the meaning.
Conceptualize
To form a concept, thought, notion, or understanding.
Intellectualization
To give rational form or content to.
Convey
To impart, as an idea; to transfer.
Articulate
To join together, as in a joint.
Distort
To misinterpret; to twist into unusual shape.
Malinger
To pretend or exaggerate incapacity or illness.
Why do people use defense mechanisms?
To protect themselves and it's the way they deal with certain situations.
Suppression
To stop feeling.
You have had an extremely frustrating day at work but have managed to keep your emotions in check and get through the day. You have been very professional with both patients and coworkers even though you wanted to explode. When you get home, your kids ask you what are you making for dinner, and you direct all your pent-up anger toward them.
What defense mechanism are you using? Displacement What can you do about reducing the stress at work? Take a break, stress ball, take a walk, drink coffee or tea.
A middle-aged woman is being seen in the office for insomnia and hot flashes. She says she cannot understand why these things are happening to her. She has always been a good sleeper, and she is always cold. She says that her friends tell her she is going through menopause, but she doesn't think she is old enough for that and refuses to believe them.
What type of coping skill is she using? Denial Which of these coping skills is the patient using? Non-adaptive, suppressing What can you do to help her accept her condition? Give education material
Displacement
Yelling at your spouse for no reason after having a hard day at the office.
List five stages of understanding nees according to Maslow's hierarchial model. Then identify which of the stages is the one in which the person tends to be a problem solver and places a great deal of emphasis on family and long term relationships.
physiological, safety, love/belonging, esteem, self-actualization.
Self-Esteem
status needs, ego, feelings, how we see ourselves.
