Chapter 6

In designing reward systems, in what ways can companies improve the pay-performance linkage? Multiple select question. Establishing egalitarian rewards for all employees Applying rewards soon after the performance occurs Using objective performance measures Utilizing subjective measures to determine reward amounts

Applying rewards soon after the performance occurs Using objective performance measures

According to the job characteristics model, which of the following contributes directly to a feeling of increased responsibility?

Autonomy

A perceptual and emotional state in which people experience more self-determination, meaning, competence, and impact regarding their role in the organization is known as ___________ ____________.

Blank 1: psychological Blank 2: empowerment

Which of the following is an individual reward? Multiple choice question. Commission Profit sharing plans ESOPs Gainsharing

Commission

Which of the following is the BEST description of scientific management? Multiple choice question. Providing employees with freedom, independence and discretion to schedule their work and determine their work procedures Putting employees in direct contact with their clients rather than using the supervisor as a go-between Dividing a job into small elements and assigning those tasks to employees who are best qualified to perform them Moving employees between two or more jobs in a planned manner to provide diversified experience

Dividing a job into small elements and assigning those tasks to employees who are best qualified to perform them

Companies should seek to improve the pay-performance linkage by utilizing subjective performance measures in reward systems. True or false

False

Select all that apply Which of the following are true of job specialization? (Check all that apply.) Multiple select question. It may have a negative effect on worker motivation. It improves the mechanical efficiency of work. It can result in absenteeism and turnover. It eliminates tedium in the workplace.

It may have a negative effect on worker motivation. It improves the mechanical efficiency of work. It can result in absenteeism and turnover.

Which statements are true about self-leadership? Multiple select question. It is not effective in improving results in educational tests. It produces good results across cultures. It can improve results in physical tests. It can help workers self-monitor safety practices.

It produces good results across cultures. It can improve results in physical tests. It can help workers self-monitor safety practices.

An _____ is set of tasks performed by one person.

Job

Which model identifies core job dimensions that produce psychological states which then affect employees' motivation, satisfaction, and effectiveness? Multiple choice question. Outcome-based model EVLN model Four-D model Job characteristics model

Job characteristics model

Freedom, independence and discretion over one's work activities are important elements in which dimension of empowerment? Multiple choice question. Competence Task interdependence Meaning Self-determination

Self-determination

______ is the practice of intentionally influencing your thoughts, feelings and behaviors in order to achieve your objectives. Multiple choice question. Self-leadership Individualism Empowerment Satisficing

Self-leadership

Your professor has provided several practice assignments to help you prepare for the final exam. These assignments provide you with immediate feedback on your mastery of the concepts and enables which element of self-leadership? Multiple choice question. Self-talk Natural rewards Self-monitoring Mental imagery

Self-monitoring

Which of the following core job characteristics contribute to the job's meaningfulness? Multiple select question. Task identity Skill variety Job feedback Task significance

Task identity Skill variety Task significance

True or false: Job specialization can lead to lower work quality.

True

The job characteristics model identifies five core job characteristics: skill variety, task identity, task significance, job feedback, and___________.

autonomy

The four dimensions of empowerment are self-determination, meaning, impact, and ____________. Multiple choice question. significance competence influence aptitude

competence

Tyler works for a financial services firm as a customer service representative. When he earned his certification in customer service, he earned a raise. He went on to achieve his FLMI designation and received another raise. This is an example of a ______ rewards system. Multiple choice question. gender-based competency-based job status-based membership-based

competency-based

The process of assigning tasks to a job, including the interdependency of those tasks with other jobs, is known as job ___________. Multiple choice question. measurement evaluation design rotation

design

The process of assigning tasks to a job, including the interdependency of those tasks with other jobs, is known as job_____________. Multiple choice question. design rotation evaluation measurement

design

Job ________________ is the practice of giving employees more responsibility for scheduling, coordinating, and planning their own work. Multiple choice question. evaluation rotation enrichment enlargement

enrichment

Employee-of-the-Month winners at Davenport Properties can choose from a set of rewards, including a cash bonus, paid time-off, or a gift certificate at a local restaurant. This improves reward effectiveness by __________3_____. Multiple choice question. rewarding team members for interdependent jobs ensuring the rewards are valued ensuring that rewards are equitable linking pay to performance

ensuring the rewards are valued

According to the job characteristics model, there are ____________ core job characteristics that affect critical psychological states which in turn influence work outcomes.

five

Many agricultural workers are paid based on how many buckets or bags they pick of whatever crop they harvest. This is known as a ______ system. Multiple choice question. piece rate commission skill-based gainsharing

piece rate

Alyssa works in the accounting department for a large automotive parts supplier. During the first week of each month, she works in Accounts Payable. During the second week, she works in Accounts Receivable, and then in Payroll in the third week. This enables her to have skills in multiple areas and gives her employer more staffing flexibility. This practice is referred to as job Blank______. Multiple choice question. evaluation enrichment rotation enlargement

rotation

The practice of moving employees from one job to another is referred to as job Blank______. Multiple choice question. enlargement evaluation specialization rotation

rotation

Employees are much more likely to experience which element of empowerment when they are working in jobs with a high degree of autonomy and minimal bureaucratic control? Multiple choice question. Meaning Task significance Self-determination Impact

self-determination

The process of influencing yourself to establish the self-direction and self-motivation needed to perform a task is referred to as _____________. Multiple choice question. self-leadership self-concept autonomy servant leadership

self-leadership

After studying for her final exam all afternoon, Kate decided to reward herself by going out for some frozen yogurt. This instance is an example of __________. Multiple choice question. self-monitoring self-talk self-reinforcement mental imagery

self-reinforcement

Before she starts the cumulative final exam in her organizational behavior course, Rachel tells herself, "You're ready. You know this stuff. You can ace this test." This is an example of ______. Multiple choice question. self-talk self-monitoring mental imagery social identity

self-talk

To shore up her confidence before an important presentation, Janeen tells herself, "You know more about this subject than anyone else in the room. Get out there and prove it." This is an example of Blank______. Multiple choice question. a self-serving bias social identity mental imagery self-talk

self-talk

At an automotive assembly plant, one worker tightens the bolts on a windshield wiper assembly, and the vehicle moves along the assembly line to the next worker, who then fastens the blades to the wiper assembly. This is an example of job ____________. Multiple choice question. departmentalization evaluation specialization rotation

specialization

The subdivision of work into separate jobs assigned to different people is referred to as job ______. Multiple choice question. specialization rotation evaluation combination

specialization

Tasha works at a start-up company, and there are few written procedures that guide the completion of her job. As a result, she often has to rely on her own judgment rather than written guidelines to decide how to complete her work. Based on this description, it would appear that Tasha has a job with low Blank______. Multiple choice question. social significance task focus task significance task analyzability

task analyzability

Closely related to the core job characteristic of skill variety is ______, the predictability or pattern of job duties from one day to the next. Multiple choice question. task variability task interdependence social characteristics experienced meaningfulness

task variability

The job design model that relates the motivational properties of jobs to specific personal and organizational consequences of those properties is known as Blank______. Multiple choice question. critical psychological theory skill-and-will model the job characteristics model scientific management

the job characteristics model

True or false: Job specialization can lead to lower work quality.

true

True or false: Self-leadership is dependent on both the individual and the situation.

true

Several studies have suggested that Blank______ improve individual performance in sports-related activities. Multiple choice question. personal predictors situational predictors constructive thought patterns emotional strategies

constructive thought patterns

Alexis works as a receptionist at a large dental practice. She schedules patient appointments, makes reminder calls, and sends out cards reminding patients to schedule checkups. Her job has been redesigned so that she also enters payments in the accounting system. This is an example of job Blank______. Multiple choice question. evaluation specialization enlargement rotation

enlargement

Select all that apply Benefits of job specialization include Blank______. Multiple select question. increased skills to learn more effective job-person matching reduced training time shorter cycle time

more effective job-person matching reduced training time shorter cycle time

Systematically partitioning work into its smallest elements and standardizing tasks to achieve maximum efficiency is referred to as Blank______. Multiple choice question. task identity job rotation scientific management job enrichment

scientific management

True or false: Employees always value monetary rewards over other forms of reward.

False

Team rewards are better than individual rewards when employees work in highly ______________ jobs.

Interdependent

Several studies have suggested that ______ improve individual performance in sports-related activities. Multiple choice question. situational predictors personal predictors emotional strategies constructive thought patterns

constructive thought patterns

Team-based rewards are most appropriate when ______. Multiple select question. job results rely on the cooperative effort of multiple people it is important to link individual performance to rewards jobs are highly interdependent employees work independently of one another

*job results rely on the cooperative effort of multiple people *jobs are highly interdependent

job results rely on the cooperative effort of multiple people jobs are highly interdependent_______________.

Blank 1: responsibility, responsibilities, or responsibility

Which of the following are organizational and work-context factors that influence psychological empowerment? Multiple select question. Establishing a learning orientation culture Trusting employees and be willing to take the risks that empowerment creates Establishing detailed rules and work procedures Providing easy access to needed information and resources

Establishing a learning orientation culture Trusting employees and be willing to take the risks that empowerment creates Providing easy access to needed information and resources

Self-leadership behaviors are more frequently found in people with higher levels of which dimensions of the Five Factor Model (FFM)? Multiple select question. Extroversion Neuroticism Openness to experience Conscientiousness Agreeableness

Extroversion Conscientiousness

Sofia works as a customer service representative for a financial services firm. She handles phone calls from clients regarding variable annuities. Her job has been changed so that she can also take calls from clients regarding fixed annuities. This is an example of job Blank______. Multiple choice question. rotation enrichment evaluation enlargement

enlargement

The practice of adding tasks to an existing job is known as job _________. Multiple choice question. enrichment evaluation rotation enlargement

enlargement

Jamal is a customer service representative at a local credit union. He has been handling customer deposits and disbursements. His job has changed so that he can now assist customers with completing loan applications, and he has the authority to approve small, short-term loans. This is an example of job Blank______. Multiple choice question. enrichment evaluation specialization rotation

enrichment

Team rewards are better than individual rewards when employees work in highly __________________________ jobs.

interdependent

The process of keeping track of your progress towards a goal by using naturally occurring feedback is known as ______. Multiple choice question. self-reinforcement self-talk mental imagery self-monitoring

self-monitoring

You hate to balance your checkbook every month, so you decide that you'll spend some time playing your favorite online game when you're done. This instance is an example of ______. Multiple choice question. self-monitoring self-reinforcement mental imagery self-talk

self-reinforcement