Chapter 6 Management

A gender-related problem many organizations face is called...

The Glass Ceiling

The overall age of the workforce is growing older because why?

The number of new entrants into the workforce is decreasing, and the baby boomers are moving into the over-45 age range.

Which of the following does not typically shape an organization culture?

The organization design

Which of the Following statements about organization culture is true?

all of them

Which of the following practices indicates an organization that does NOT value diversity. A. Multicultural Training is provided. B. Committee Assignments are diverse C. The benefits packages are tailored to individual needs D. Policies and Procedures follow the letter of EEO law. E. Work hours are flexible

Policies and Procedures follow the letter of the EEO law.

Which of the following arguments for diversity are related?

Problem Solving and Creativity

Give an example of an Organizational Practice..

Schools closing for Rosh Hashanah and Christmas

Which of the following statements does NOT describe one of the results of the declining pool of younger workers?

A greater number of older workers mean that a company's workforce will be less stable

Which of the following statements about the Cost Argument for diversity is TRUE? A. Diversity and multiculturalism are accompanied by and increased pool of info. B. Orgs. with diversity and multicul. are generally more creative and innovative than other organizations. C. A manager can reduce employee absenteeism and turnover by learning how to manage diversity and mulitcult. D. Orgs that manage div. and multiculturalism effectively are better able to attract qualified employees from women and minorities.

A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism

One cause of glass ceiling is that...

men are less likely to recognize and appreciate the contributions and qualifications of women as potential top executives.

The major policy through which an organization can reflect its stance on diversity is....?

mission statement

What is not a reason for rising diversity?

Internal Travel

Which of the following describes a determinant of organization culture?

ALL OF THEM

Can be conceptualized as a continuum

Diversity

Which of the following is an organizational approach used to manage diversity?

ALL OF THEM

Working mother magazine recognized General Mills as a top ten company for working families. They have child care, flexible scheduling and womens advancements. This agrees with what argument?

ALL OF THEM

The election of President Obama, the first African American president, shows that personal___ is deceasing among people today.

Bias and Prejudices

Which of the following is not a method managers can use to change organization culture? A.Adopt a new slogan B. hire outsiders into management positions C. reward people who behave in a manner consistent with the culture D.Breaking with tradition and host an award banquet

C. Reward people who behave in a manner consistent with the culture

When an organization effectively manages diversity, absenteeism decreases, turnover is reduced and productivity increases. These results are suggested by the _____ argument.

Cost

Diversity is more generally used to refer to

Demographic differences among people within a culture

Princeton Alliance Church attendance is 30% white and asian, 25% black, and 15% latino. The congregation is....

Diverse

When a group's members differ from each other by ethnicity they have what?

Diversity

Ata meeting, steve had to pretend he was a women during a group discussion. this was apart of what?

Diversity Training

Every group represented in the organization works to better understand every other group.

Pluralism

Lynne is an extrovert. Kyle is an introvert. Lynne has been trying to bring kyle out of his shell. kyle is happy the way he is and wishes lynne would demonstrate more ___ for others. A. Conflict Resolution B.Entropy C.Tolerance D.Empathy E.Synergy

Empathy

the staff at Nassau Swim Club is supportive of each other. When the work schedule comes out they swap with eachother and volunteer to take shifts that help others observe their religious practices. They demonstrate

Empathy

What is NOT a description of why interpersonal communication can be difficult in a diverse workforce?

Employees with different backgrounds may encode and decode messages similarly

Organizational Practices used to manage diversity include...

Flexible work hours, job sharing, work teams, benefit packages. All of the above

When the external labor markets composition is reflected by that of an organization ___ has occurred.

Full Structural Integration

Debra lee was COO at black entertainment TV. but onlyt 1% of black females reach top management. What are many of them experiencing?

Glass Ceiling

Which of the following is NOT listed as a reason for the increase in age of the american workforce?

Globalization

Which of the following statements regarding diversity in organizations is FALSE?

HETEROGENEOUS GROUPS tend to be more cohensive than homogeneous groups

A pluralistic org takes steps to full ... of people who are from different groups.

Integration

Public school kids wearing uniforms is an example of what?

Integration of the informal network

what is not a characteristic of a truly multicultural organization?

Isolation of informal networks

What most accurately describes the average age of the american workforce?

It is Increasing.

Companies with federal government contracts must have a workforce that represents the demographics of their specific regions. This is an example of how ____ has affected diversity.

Legislation

There are no problems at X corporation arising from diversity. It is characterized by...?

Low levels of intergroup conflict

Which of the following is NOT and argument that has been proposed for how multiculturalism contributes to competitiveness? A.Management Argument B. Cost C. Marketing Argument D. Problem Solving E. Systems Flexibility

Management Argument

The Makers of Zestra, an ointment for women had an all male marketing team. Sales were disapointing. Two women bought the company. Now its selling well. This illustrates what argument?

Marketing

An organization that has achieved high levels of diversity with few problems and that can capitalize on the advantages of being diverse is called a ..... organization?

Multicultural

____ is defined as the broad issues associated with differences in values, beliefs, behaviors, customs and attitudes held by people in different cultures.

Multiculturalism

Which of the statements is not a reason why managers should pay attention to the aging workforce? A. Olders have more experience B. Olders tend to be more stable C. Olders may have greater contributions D. Olders are less able to learn new skills D. Olders may need additional insurance

Old Workers are less able to learn new skills and adapt more slowly to new technology.

Princeton requires all written info. sent to parents to be in english and spanish this is an example of...?

Opportunity Policy

_____ is a set of values that helps its members understand what the organization considers important.

Organization Culture

What is NOT a strategy for managing diversity?

Selective Recruitment

A gap in identification based on cultural identity group.

Stereotypes

A change in the demographics around detroit prompted a real estate company to hire agents that more closely reflected the buying market. The office became more flexible and able to adapt to its changing environments. This is an example of the ____ for diversity.

Systems Flexibility

Surganga Chandratillake started Blinkx. He created Blinx to be flexible and ready to respond to environmental Change. This describes the __ argument.

Systems Flexibility

Teaching foreign languages for employees who come in contact with non english speaking people. this is an example of..

diversity training

There are many reasons the median age of workers in the US is increasing. What is not one of them?

Younger workers attending college

The __ argument for diversity suggests that diverse and multicultural workforces are generally more innovative than other organizations.

Creativity

Over the past ten years, more than 50% of the promotions to partner at the law firm of Smithers and Johnson have been given to women. This trend could be explained by... A. Realization that women will improve workplace. B. Affirmative Action Legislation C. An increase in number of female lawyers D. Increase in Women in the Labor force E. All of the above

All of the Above

Which of the following is NOT a dimension of diversity? A. Dietary Preferences B. Single parent C. Astrological Sign D. Obesity E. Dual-Career Couples

Astrological Sign

Which of the following statements about the nature of an organization is true? A. Significant multiculturalism exists no matter what type of organization culture exists. B. Diversity within an organization should be conceptualized as a continuum. C. Total diversity is more likely to exists than no diversity.

B. Diversity within an organization should be conceptualized as a continuum.

San Francisco County, is the most diverse county in the nation because people of different nationalities have long been attracted to that area. The proportions of major ethnic groups are close to being equal than anywhere else. Which of the following factors most contributed to the diversity of this country?

Changing Demographics

Organizations with diversity and multiculturalism are generally more creative and innovative than other organizations.

Creativity

Which of the statements about the Resource Acquisition argument for diversity is True? A. Diversity and multiculturalism are accompanied by and increased pool of info. B. Orgs. with diversity and multicul. are generally more creative and innovative than other organizations. C. A manager can reduce employee absenteeism and turnover by learning how to manage diversity and mulitcult. D. Orgs that manage div. and multiculturalism effectively are better able to attract qualified employees from women and minorities.

Resource-- Orgs. that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities.

The ultimate test of an organizations commitment to managing diversity and multiculturalism is it...

Organization culture

That starting point for managing diversity in an organization is..

Organizational Policies

What is the Marketing ARgument for diversity?

Orgs. WITH diversity and Multi. are better able to understand different market segements than are less diverse organizations.

When every individual has the opportunity to influence the organization's culture and norms, ____ has occurred?

Pluralism

PepsiCo ranks as a great place for minorities to work. Thus better able to attract qualified employees. This illustrates the ___ argument.

Resource Acquisition

The __ argument supports the idea that if managers work effectively with diverse organizations as a whole will respond more effectively to its changing environment.

Systems Flexibility

The growth of multinational corporations has left little room for distinction. Any perceived competitive advantage is quickly copied. However, an area for competitive advantage remains in the level of _______ organizations attract,motivate, and retain.

Talent

Paula is an american working in a german company she gets frustrated with the german tendency to really analyze decisions. the company has been very successful for over 40 years so paula is practicing....

Tolerance

Members of the ____ group are generally overrepresented in the ranks of most organizations today.

White Males

Which ethnic group is expected to experience a drop in the % of workforce by 2025?

Whites

The biggest predicted change with respect to ethnicity will be for

Whites and Hispanics