Chapter 6 - OB

What are the 5 core job characteristics?

1. skill variety 2. task identity 3. task significance 4. autonomy 5. feedback

T/F Traditionally, the rater is the employee

False, the rater is the supervisor

What does SMART stand for?

Specific, Measurable, Aggressive, Realistic, Time-Bound

T/F Conducting one-on-one meetings on a bi-weekly basis is a useful practice that supplements the feedback provided in the formal review

True

T/F Goal-setting theory is one of the most influential theories of motivation

True

T/F The 360-degree feedback is a system that gathers feedback from sources like peers, customers, and subordinates and shares it with employees for developmental purposes

True

T/F The design components of an organization's internal environment have a direct connection with the level of ethical behaviors in a company

True

T/F Under piece rate incentives, employees are paid on the basis of individual output they produce.

True

What refers to the extent to which the job requires a person to utilize multiple high-level skills? a. skill variety b. task significance c. feedback d. autonomy

a. skill variety

Letting employees know what criteria will be used during an appraisal is known as what?

adequate notice

What refers to the degree to which a person is in charge of completing an identifiable piece of work from start to finish? a. skill variety b. task significance c. task identity d. autonomy

b. task identity

What refers to whether a person's job substantially affects other people's work, health, or well-being? a. skill variety b. task significance c. task identity d. autonomy

b. task significance

What are one-time rewards that follow specific accomplishments of employees?

bonuses

Job enlargement reduces _____________ and monotony

boredom

What refers to the degree to which people learn how effective they are being at work? a. skill variety b. task significance c. feedback d. autonomy

c. feedback

Which of the following is true? a. job rotation creates an unaffective way for employees to acquire new skills b. job rotation increases the monotonous aspects of a job c. job rotation proves a way to transfer knowledge between departments

c. job rotation proves a way to transfer knowledge between departments

What are some benefits of job enrichment?

can reduce turnover and absences, increases productivity, and can increase performance

Task crafting refers to changing the ____________ of the job

content

What is the degree to which a person has the freedom to decide how to perform his or her tasks? a. skill variety b. task significance c. task identity d. autonomy

d. autonomy

In Mexican companies, self-managing teams are (easy/difficult) because of the traditionally paternalistic and hierarchical nature of many Mexican organizations

difficult

Job design is the primary influencer over which of the following? a. commitment to organization b. employee motivation c. absenteeism and turnover d. job satisfaction e. all of the above

e. all of the above

In Western countries, empowering employees is an (ineffective/effective) method of motivating them

effective

What is a method that motivates employees through awards, plaques, or other symbolic methods of recognition?

employee recognition awards

The removal of conditions that make a person powerless is referred to as what?

empowerment

Ensuring that there is two-way communication during the appraisal process and the employee's side of the story is heard is known as what?

fair hearing

What is a companywide program in which employees are rewarded for performance gains compared to past performance?

gainsharing

What refers to the degree to which a person is dedicated to reaching the goal?

goal commitment

Relational crafting refers to changing the quality and amount of _________________ involved with other people

interactions

What refers to changes employees make to their own job description?

job crafting

What refers to expanding the tasks performed by employees to add more variety?

job enlargement

What allows workers to have more control over how their perform their own tasks?

job enrichment

What involves moving employees from job to job at regular intervals?

job rotation

What breaks down jobs into their simplest components and assigns tasks so each employee performs a number of tasks in a repetitive manner?

job specialization

What kind of pay involves giving employees a permanent pay raise based on past performance?

merit pay

American employees respond (negatively/positively) to goals when they are perceived to be extremely difficult, but Chinese employees were more motivated by difficult goals

negatively

What is a process where employee performance is measured and then communicated to the employee?

performance appraisal

What are methods that organizations use to support and improve employee performance?

performance management

Employees in the US, Mexico, and Poland respond (negatively/positively) to empowerment, but Indian employees are actually less satisfied when empowered

positively

What programs involves sharing a percentage of company profits with all employees?

profit sharing

Job rotation (increases/reduces) the monotonous aspects of a job

reduces

What gives an employee the right, but not the obligation, to purchase company stocks at a predetermined price?

stock option

Bonuses given to employees are tied to team performance are called what?

team bonuses

Cognitive crafting refers to changing the way people _________ about their job

think