Chapter 6 - OB
What are the 5 core job characteristics?
1. skill variety 2. task identity 3. task significance 4. autonomy 5. feedback
T/F Traditionally, the rater is the employee
False, the rater is the supervisor
What does SMART stand for?
Specific, Measurable, Aggressive, Realistic, Time-Bound
T/F Conducting one-on-one meetings on a bi-weekly basis is a useful practice that supplements the feedback provided in the formal review
True
T/F Goal-setting theory is one of the most influential theories of motivation
True
T/F The 360-degree feedback is a system that gathers feedback from sources like peers, customers, and subordinates and shares it with employees for developmental purposes
True
T/F The design components of an organization's internal environment have a direct connection with the level of ethical behaviors in a company
True
T/F Under piece rate incentives, employees are paid on the basis of individual output they produce.
True
What refers to the extent to which the job requires a person to utilize multiple high-level skills? a. skill variety b. task significance c. feedback d. autonomy
a. skill variety
Letting employees know what criteria will be used during an appraisal is known as what?
adequate notice
What refers to the degree to which a person is in charge of completing an identifiable piece of work from start to finish? a. skill variety b. task significance c. task identity d. autonomy
b. task identity
What refers to whether a person's job substantially affects other people's work, health, or well-being? a. skill variety b. task significance c. task identity d. autonomy
b. task significance
What are one-time rewards that follow specific accomplishments of employees?
bonuses
Job enlargement reduces _____________ and monotony
boredom
What refers to the degree to which people learn how effective they are being at work? a. skill variety b. task significance c. feedback d. autonomy
c. feedback
Which of the following is true? a. job rotation creates an unaffective way for employees to acquire new skills b. job rotation increases the monotonous aspects of a job c. job rotation proves a way to transfer knowledge between departments
c. job rotation proves a way to transfer knowledge between departments
What are some benefits of job enrichment?
can reduce turnover and absences, increases productivity, and can increase performance
Task crafting refers to changing the ____________ of the job
content
What is the degree to which a person has the freedom to decide how to perform his or her tasks? a. skill variety b. task significance c. task identity d. autonomy
d. autonomy
In Mexican companies, self-managing teams are (easy/difficult) because of the traditionally paternalistic and hierarchical nature of many Mexican organizations
difficult
Job design is the primary influencer over which of the following? a. commitment to organization b. employee motivation c. absenteeism and turnover d. job satisfaction e. all of the above
e. all of the above
In Western countries, empowering employees is an (ineffective/effective) method of motivating them
effective
What is a method that motivates employees through awards, plaques, or other symbolic methods of recognition?
employee recognition awards
The removal of conditions that make a person powerless is referred to as what?
empowerment
Ensuring that there is two-way communication during the appraisal process and the employee's side of the story is heard is known as what?
fair hearing
What is a companywide program in which employees are rewarded for performance gains compared to past performance?
gainsharing
What refers to the degree to which a person is dedicated to reaching the goal?
goal commitment
Relational crafting refers to changing the quality and amount of _________________ involved with other people
interactions
What refers to changes employees make to their own job description?
job crafting
What refers to expanding the tasks performed by employees to add more variety?
job enlargement
What allows workers to have more control over how their perform their own tasks?
job enrichment
What involves moving employees from job to job at regular intervals?
job rotation
What breaks down jobs into their simplest components and assigns tasks so each employee performs a number of tasks in a repetitive manner?
job specialization
What kind of pay involves giving employees a permanent pay raise based on past performance?
merit pay
American employees respond (negatively/positively) to goals when they are perceived to be extremely difficult, but Chinese employees were more motivated by difficult goals
negatively
What is a process where employee performance is measured and then communicated to the employee?
performance appraisal
What are methods that organizations use to support and improve employee performance?
performance management
Employees in the US, Mexico, and Poland respond (negatively/positively) to empowerment, but Indian employees are actually less satisfied when empowered
positively
What programs involves sharing a percentage of company profits with all employees?
profit sharing
Job rotation (increases/reduces) the monotonous aspects of a job
reduces
What gives an employee the right, but not the obligation, to purchase company stocks at a predetermined price?
stock option
Bonuses given to employees are tied to team performance are called what?
team bonuses
Cognitive crafting refers to changing the way people _________ about their job
think