Chapter 6 Quiz

_____ involves putting more variety into a worker's job by combining specialized tasks of comparable difficulty.

Job enlargement

What involves putting more variety into a worker's job by combining specialized tasks of comparable difficulty?

job enlargement

Which of the following is also referred to as horizontally loading the job?

job enlargement

Mr. Bill, a bank teller, was in charge of handling deposits and disbursement. Recently, the bank manager assigned Bill the additional tasks of distributing traveler's checks and selling certificates of deposit. Which of the following approaches to job redesign does this signify?

job enlargement`

Suzanne is moved from one specialized job to another at work. Her supervisor calls it his way of reducing boredom in the job. This is an example of:

job rotation

Which of the following is most likely a reason why employees engage in counterproductive work behavior?

low motivation

According to Herzberg's motivator-hygiene theory, recognition and growth are _____, whereas company policy and salary are _____ factors.

motivators, hygiene

According to Herzberg's interpretation, an individual will experience _____ when he/she has _____ about hygiene factors.

no job satisfaction; no grievances

According to McClelland's need theory, the need for _____ reflects an individual's desire to influence, teach, coach, or encourage others to achieve

power

Ness likes to work, and is concerned with discipline and self-respect. He has the desire to teach and encourage others to achieve. Ness can be described as an individual with a high need for:

power

Psychologist David McClelland proposes that top managers should have a high need for _____ and a low need for:

power, affiliation

Higher organizational commitment from employees can facilitate higher:

productivity

According to the job characteristics model, _____ refers to the extent to which the job enables an individual to experience freedom, independence, and discretion in both scheduling and determining the procedures used in completing the job.

autonomy

Achievement-motivated people share which of the following characteristics?

A preference for situations in which performance is due to their effort rather than other factors.

Which of the following is a key managerial implication of Maslow's theory?

A satisfied need may lose its motivational potential.

_____ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well, rather than being dependent on external factors for the motivation to work effectively."

Intrinsic motivation

According to David McClelland, people with high need for _____ desire to spend time in social relationships and activities.

affiliation

_____ represents "those psychological processes that cause the arousal, direction, and persistence of voluntary actions that are goal directed."

Motivation

According to Herzberg's motivator-hygiene model, what is the opposite of job satisfaction?

No job satisfaction

Which of the following are the two key categories of variables that influence motivation?

Personal factors and contextual factors

Jill, a middle-level manager at Quest Technologies, is highly ambitious, independent, and always looking for challenges with a high need for achievement. By which of the following ways will the company keep her motivated and make use of her abilities?

She should be assigned moderately difficult tasks.

In the job characteristics model, which three core job dimensions combine to create experienced meaningfulness of work?

Skill variety, task identity, and task significance

According to McClelland's need theory, the need for _____ refers to the desire to accomplish something difficult, to master, manipulate, or organize physical objects, human beings or ideas, and to excel one's self.

achievement

____ is defined as "the harnessing of organization members' selves to their work roles; people employ and express themselves physically, cognitively, and emotionally during role performance."

employee engagement

In Maslow's hierarchy of needs, _____ need is at the top.

self-actualization