Chapter 6 SmartBook

______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm. Enabling management Managing capital Knowledge management Accessibility management

Knowledge management

Which term defines having to choose among two or more alternatives? Multiple choice question. resource allocation brain storming decision making strategic planning

decision making

In which two situations is autocratic leadership effective? emergencies working with long time employees working with new, unskilled workers working with highly professional employees

emergencies working with new, unskilled workers

External customers include end users dealers other employees in the firm employees in the accounting department

end users dealers

As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are ______. evolving staying the same shifting from a team-building role to a disciplinary role likely to be the same for all types of industries

evolving

______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

external

An organization that sets its vision hopes to achieve what two objectives? giving the organization a formal operating structure giving the organization a set of values giving the organization a sense of purpose giving the organization a set of short term objectives

giving the organization a set of values giving the organization a sense of purpose

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company ______. objective goal standard protocol

goal

What term defines the broad, long-term accomplishments an organization wishes to attain? mission tactics strategy goals

goals

Functions included in staffing an organization are recruiting retaining hiring controlling

recruiting retaining hiring

A _____ gives the organization a sense of purpose and a set of values that unite workers in a common destiny. vision culture mission goal

vision

An organization's Blank______ gives it a sense of purpose and a set of values that unites workers in a common destiny. vision mission philosophy structure

vision

An organization's ______ is a broad explanation of why the organization exists and where it is trying to go. structure culture vision mission

vision

Modern managers may change the definition of _______ from a task you do for a specific time and in a specific place to something you may do anywhere and anytime.

work

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives. Leading Planning Controlling Organizing

Planning

Enabling employees so they can be empowered successfully means: allowing them to make up the rules as they go assuring that they have the correct education training them to do the job giving them needed coaching

assuring that they have the correct education training them to do the job giving them needed coaching

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed. control leading implementation organizing

control

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing? Tactical planning Operational planning A SWOT analysis A risk analysis

A SWOT analysis

Why is planning a key management function? Planning involves knowing how to motivate employees to reach objectives. Accomplishing the other functions depends heavily on having a good plan. Planning involves allocating resources, assigning tasks, and establishing procedures. Planning involves measuring results against corporate objectives.

Accomplishing the other functions depends heavily on having a good plan

______ leadership is a leadership style that involves making managerial decisions without consulting others. Free-rein Democratic Autocratic Participative

Autocratic

What three positions are considered as top management in an organization? Multiple select question. Chief Financial Officer The Plant Manager Production Supervisor Chief Operating Officer Chief Executive Officer

Chief Financial Officer Chief Operating Officer Chief Executive Officer

A mission statement outlines the organization's fundamental purposes. It should address which of the following? Customer needs The structure of the organization Organization's self concept Nature of the product or service

Customer needs Organization's self concept Nature of the product or service

______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives. Resource allocation Goal setting Strategy implementation Decision making

Decision making

Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo? He took away some of their power. He disciplined them. He enabled them and encouraged empowerment. He established standards to measure employee performance.

He enabled them and encouraged empowerment.

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. Objectives Planning Financing Staffing Management

Management

Which three tasks are associated with the management function known as organizing? Organizing places employees and resources where they will be effective in achieving the organization's goals Organizing creates an organization chart showing lines of responsibility and authority Organizing designs the structure of the organization Organizing measures results against corporate objectives Organizing sets the organization's long term and short term goals

Organizing places employees and resources where they will be effective in achieving the organization's goals Organizing creates an organization chart showing lines of responsibility and authority Organizing designs the structure of the organization

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) ______ analysis.

SWOT

Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara? She is a lazy manager. She understands that enabling leads to empowerment. She does not trust her employees. She has an old-fashioned management style.

She understands that enabling leads to empowerment.

hat are two characteristics that define goals? They are specific. They are short-term. They are long-term. They are broad.

They are long-term. They are broad.

Who performs strategic planning? Top management Middle management Managers and employees The entire organization Lower management

Top management

The tasks of knowledge managers include: keeping information in a readily accessible place finding the right information making information known to everyone in the organization securing information so only those at the top of the organization see it

keeping information in a readily accessible place finding the right information making information known to everyone in the organization

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision. leaders; managers managers; leaders supervisors; employees a board of directors; leaders

leaders; managers

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of ______. management motivation empowerment leadership

leadership

A ______ is an outline of the fundamental purpose and basic philosophy of an organization. purpose statement mission statement objective goal vision statement goal statement

mission statement

A(n) ______ is a short-term statement that details how to achieve the organization's goals.

objective

The definition of ________ states: specific, short-term statements detailing how to achieve the organization's goals.

objective(s)

A(n) ______ is a specific, short-term statement of how to achieve the organization's long-term ______. goal; objectives tactic; goals goal; strategies objective; goals

objective; goals

What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives? organizing planning controlling financing

organizing

Management is the process used to accomplish organizational goals by the use of which four functions? promoting organizing leading analyzing controlling planning

organizing leading controlling planning

Technical skills are the ability to ______. communicate and motivate other people perform tasks such as filing tax forms or assembling a keyboard train, develop, and support workers visualize the organization as a whole and how departments interrelate

perform tasks such as filing tax forms or assembling a keyboard

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats. leadership controlling planning organizing

planning

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its self-concept product or service offering financial funding sources financial plans

self-concept product or service offering

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is ______.

staffing

The type of planning done mostly by top management is ______ planning. tactical strategic operational day-to-day

strategic

The definition of _______ _______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

strategic planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called __________ _________.

strategic planning

The control function of management (select all that apply): takes corrective action when necessary rewards people for work well done measures performance relative to the planned objectives and standards gives workers the education and tools they need to make decisions

takes corrective action when necessary rewards people for work well done measures performance relative to the planned objectives and standards

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department. technical skills human relations conceptual skills tactical skills

technical skills

What two things should a mission statement address ? the customer needs of the organization what type of equity holdings the organization has the organization's financial resources an organization's self-concept

the customer needs of the organization an organization's self-concept

What are two reasons a firm would use a SWOT analysis? to analyze the company's short- and long-term goals to evaluate the strengths and weaknesses of a company's resources to evaluate a company's ability to pursue market opportunities and defend against threats to predict which competitors are most likely to grab market share

to evaluate the strengths and weaknesses of a company's resources to evaluate a company's ability to pursue market opportunities and defend against threats

What level of management consists of the president and other key company executives who develop strategic plans? top management supervisory management front line management middle management

top management