Chapter 6: Therapeutic Communications

Charting is necessary only if you are doing insurance billing.

False

Communication is the bond that develops between a person and their client, based upon mutual trust and accord.

False

It is preferable that other people understand you first. Once you are certain they understand you, you can work toward understanding them.

False

It will be obvious when cultural differences come into play during client/practitioner interactions.

False

It's wise to ask many close-ended questions in an intake interview.

False

Taking notes throughout a conversation is a good example of active listening.

False

The major purpose of an initial intake interview is to obtain a client's history.

False

When a client experiences emotion during a bodywork session, the best course of action is to encourage expression and ask questions.

False

When phrasing questions to clients, it is best to ask close ended questions.

False

When using reflective feedback, repeat word for word what has been said.

False

Which of the following best describes the order that a practitioner should take when conducting a new client interview?

Initiation, Exploration, Planning, Closure

An active listener conveys interest with nonverbal communication, such as open body language and steady eye contact.

True

If a practitioner feels a great attraction or repulsion to a client, the best course of action is to refer the client to someone else.

True

It takes between 4 and 20 seconds to form a first impression.

True

One big problem with language is that the meaning of words is in people, not in dictionaries.

True

Personal and professional relationships are dynamic and take careful consideration when establishing and/or redefining boundaries.

True

Reflective Feedback involves restating the feelings, concerns or content of what a client has said.

True

SOAP (notes) stands for subjective, objective, assessment, plan.

True

What is the key factor in building rapport?

Trust

A client is running late and arrives in an emotional state of anger. The client immediately begins complaining about updating her intake information. What is the best course of action for the practitioner to utilize in order to assist the client in appropriately expressing her emotions?

Use active listening and reflective feedback techniques

Which of the following best describes the use of client sign-in sheets?

Verifies that a client was at your office

Which of the following is the best example of an open-ended question?

What can I do to make you more comfortable?"

One of the keys to excellent communication is listening.

Tru

How many seconds does it take for most people to make a first impression?

4-20

Starting a sentence with the word "you" is an example of what?

An embedded command

What is the most important consideration for a practitioner to keep in mind when using clinical reasoning skills to prioritize a client's case?

Client's needs and specific consent on any particular day

What is the psychological term to describe when a practitioner is very attracted to a new client?

Counter transference

A practitioner is punctual, arriving at least 30 minutes ahead of her clients to set up and prepare for them. Her office and her person are neat, clean, and inviting. She limits her self-disclosure during her clients' sessions, and gives them her full attention. What best describes the factor that she is building?

Rapport

A potential client calls a practitioner and asks if the session includes full release. What is the best way for the practitioner to handle this caller?

Remain professional and attempt to educate the caller about his services

A practitioner has completed a client's treatment and is now going to make notes about the treatment. Which document is best suited for these notes?

Session Form

Which of the following options best describes how a practitioner would utilize reflective feedback while going over an intake form with a client?

State to the client what is said by rephrasing the client's statements

Which of the following is the most appropriate response to a client who is having an emotional or behavioral response to the treatment?

Stop for a moment, maintain physical contact and ask, "How may I best facilitate your session?"

A client begins to cry during a session. Which of the following is the best course of action for the practitioner to take?

Suggest that the client breathe and focus on the present moment