Chapter 7 (4-6): Management and Leadership

technical skills

the ability to perform tasks in a pacific discipline or department

transparency

the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders

Supervisory Management

those who are directly responsible for supervising workers and evaluating their daily performance, also known as first line managers, they're the first level above workers

CIO

(Chief Information Officer) Responsibilities include: information services and planning, medical records, technology, computers, electronic records.

managers must have what three categories of skills

-technical -human relations -conceptual

types of leadership styles

1. Autocratic 2. Democratic (participative) 3. free-rein

leaders must:

1. Communicate a vision and rally others around that vision 2. Establish corporate values 3. Promote corporate ethics 4. Embrace change 5. Stress accountability and responsibility

5 steps of controlling

1. Establish clear standards 2. Monitor and record performance 3. Compare results against standards 4. Communicate results 5. If needed, take corrective action

CKO

Chief Knowledge Officer- responsible for collecting, maintaining, and distributing the organization's knowledge

COO

Chief Operating Officer. Implements CEO's changes

is there one best type of leadership?

no, it depends on the situation

staffing

Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.

CFO

The chief financial officer is responsible for a business's finances.

big data

a broad term for datasets so large or complex that traditional data processing applications are inadequate.

CEO

chief executive officer -introduce change

human relations skills

communication and motivation; they enable managers to work through and with people

external customers

dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

knowledge management

finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

Middle Management

general managers, division managers, and franc and plant managers who are responsible for tactical planning and controlling

Empowerment

giving employees the authority to correct a problem without first checking with management

enabling

giving workers the education and tools they need to make decisions

top management

highest level of management, consists of the president and other key company executives who develop strategic plans

internal customers

individuals and units within the firm that receive services from other individuals or units

participative (democratic) leadership

leadership style that consists of managers and employees working together to make decisions (Google)

conceptual skills

let the manager picture the organization as a whole and see the relationships among its various parts

free-rein leadership

managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives (doctors)

autocratic leadership

means making managerial decision without consulting others, which is effective in emergencies and when absolute followership is needed (firemen)

directing

motivating and leading employees to achieve organizational objectives

do leaders have to fit into only one type of leadership?

no, it depends on the situation