Chapter 7 (4-6): Management and Leadership
technical skills
the ability to perform tasks in a pacific discipline or department
transparency
the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
Supervisory Management
those who are directly responsible for supervising workers and evaluating their daily performance, also known as first line managers, they're the first level above workers
CIO
(Chief Information Officer) Responsibilities include: information services and planning, medical records, technology, computers, electronic records.
managers must have what three categories of skills
-technical -human relations -conceptual
types of leadership styles
1. Autocratic 2. Democratic (participative) 3. free-rein
leaders must:
1. Communicate a vision and rally others around that vision 2. Establish corporate values 3. Promote corporate ethics 4. Embrace change 5. Stress accountability and responsibility
5 steps of controlling
1. Establish clear standards 2. Monitor and record performance 3. Compare results against standards 4. Communicate results 5. If needed, take corrective action
CKO
Chief Knowledge Officer- responsible for collecting, maintaining, and distributing the organization's knowledge
COO
Chief Operating Officer. Implements CEO's changes
is there one best type of leadership?
no, it depends on the situation
staffing
Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.
CFO
The chief financial officer is responsible for a business's finances.
big data
a broad term for datasets so large or complex that traditional data processing applications are inadequate.
CEO
chief executive officer -introduce change
human relations skills
communication and motivation; they enable managers to work through and with people
external customers
dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
knowledge management
finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
Middle Management
general managers, division managers, and franc and plant managers who are responsible for tactical planning and controlling
Empowerment
giving employees the authority to correct a problem without first checking with management
enabling
giving workers the education and tools they need to make decisions
top management
highest level of management, consists of the president and other key company executives who develop strategic plans
internal customers
individuals and units within the firm that receive services from other individuals or units
participative (democratic) leadership
leadership style that consists of managers and employees working together to make decisions (Google)
conceptual skills
let the manager picture the organization as a whole and see the relationships among its various parts
free-rein leadership
managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives (doctors)
autocratic leadership
means making managerial decision without consulting others, which is effective in emergencies and when absolute followership is needed (firemen)
directing
motivating and leading employees to achieve organizational objectives
do leaders have to fit into only one type of leadership?
no, it depends on the situation