Chapter 7 Chapter Quiz

Submitting ______ is a simple form of fraud by employees. unused cash allowances falsified receipts incomplete timecards new weekly schedules

falsified receipts

The relevance of the workshop can be demonstrated through a ______ about complex ethical issues. letter from the president short quiz series of videos philosophy textbook

short quiz

The purpose of an ethics assessment is to observe the ethical pulse of an organization. True False

True

What do ethics officers report as the biggest barrier to ethics trainings? lack of resources too many trainings to deliver pervasiveness of unethical behaviors executive resistance

lack of resources

Ethics personality measures are generally based on the ethical theory an individual follows. True False

False

Workshops on fraud detection are beneficial because they make employees suspicious of one another. True False

False

______ are most often the recipients of ethics training. Managers Employees Customers Board members

Managers

Bruce is brainstorming examples of ethical issues to use with employees during ethics training workshops. Which kind of examples should he use? those specifically addressed in the code of conduct examples from popular movies scenarios taken from news headlines family anecdotes

those specifically addressed in the code of conduct

Enrique wants to assess the ethical culture of his organization. What action should he take to accomplish this goal? ask executives their thoughts write his own assessment ask employees what they think use an ethical culture survey

use an ethical culture survey

Natasha wants to emphasize the consequences of ethics violations in her ethics trainings. What action should she take to accomplish this goal? read from the code of conduct verbatim demonstrate code violations in a role-playing situation use examples of violations and their consequences ask employees to think of a time when they violated the code

use examples of violations and their consequences

What should ethics training facilitators do to encourage self-awareness among employees? emphasize the need to conform to the code of conduct ask employees to reflect on their own beliefs refer any complaints to the employee handbook use personality measures linked with ethical attitudes

use personality measures linked with ethical attitudes

One of the unique advantages of using narratives at ethics workshops is that they demonstrate that an organization is a ______. family rather than a collection of coworkers cooperative effort to achieve profit maximization voluntary endeavor group of people with a common mission

group of people with a common mission

Your company's ethics training uses scenarios that directly relate to the code of conduct and include one correct response to the scenario. What purpose does this practice serve? helps employees realize the complexity and necessity of the code promotes general ideas about workplace ethics encourages employees to become deontologists teaches employees about the basics of their job

helps employees realize the complexity and necessity of the code

Workshop leaders introduce employees to ______ in their industry. common ethical problems important networking contacts major legal requirements additional opportunities

common ethical problems

Ethics workshops reinforce ______ and introduce employees to how dilemmas have been treated before. ethical habits the moral law industry standards legal requirements

ethical habits

When it comes to ethics, the reasoning behind choosing an option is often more revealing of the decision maker's ethical judgment than the ______. list of potential options option chosen level of explanation given about ethical theory listed

option chosen

How does ethics training help in decentralized decision-making processes? reveals the need to run all decisions by executives encourages more reliance upon ethics officers makes employees familiar with legal proceedings prepares decision makers to proactively address potential challenges

prepares decision makers to proactively address potential challenges

In order to encourage clear communication about organizational ethics and employee behavior, it is a good idea for managers to develop a ______. list of reprimands for unethical behavior mnemonic device for the code of ethics list of ideal employee behaviors reputation for integrity

list of ideal employee behaviors

Organizational trust is developed cognitively through reflecting on one's personal work patterns and personal values. True False

False

Why is focusing on positive experiences a good practice for ethics trainings? People pay greater attention to positive stories. Putting on a positive attitude is standard executive practice. Positive attitudes beget positive attitudes. Stories of moral courage can reshape workplace perceptions.

Stories of moral courage can reshape workplace perceptions.

A collection of information to determine whether or not an ethics workshop has been effective is known as a(n) ______. brief compendium assessment portfolio

assessment

Annual ethics assessments give employees the opportunity to ______. give ideas on how to make workshops more fun highlight their favorite ethical theory discuss ethics in work activities give constructive criticism to their bosses

discuss ethics in work activities

The rational ethical decision-making application teaches employees which valuable skill? how to apply a decision-making process how to perform one's duty as an employee how to determine what is in one's own self-interest how to consider what a virtuous person would do

how to apply a decision-making process

What distinct advantage does encouraging gratitude have for an organization and its employees? increases job satisfaction and effectiveness is good practice for virtuous behavior encourages employees to act like moral exemplars underlines the importance of being thankful for having a job

increases job satisfaction and effectiveness

Some professions require ethics training as part of obtaining and renewing a ______. professional license long-term contract short-term contract non-profit designation

professional license

Dani is leading an ethics training with nervous employees. What first step should Dani take to help the participants engage in the training? review the code of ethics as a warmup play an icebreaker game ask their names ask employees to discuss the code of conduct

review the code of ethics as a warmup

What are the unique advantages of web-based ethics training? exciting video content timed and paced to employee needs demonstrates organizational commitment can be delivered remotely

timed and paced to employee needs

One advantage of learning about ethics violation scenarios is that employees realize that reprimands for these violations are serious. True False

True

What purpose should ethics training serve? clarify ethical expectations comply with government standards demonstrate job-related skills communicate that ethics is complicated

clarify ethical expectations

A written response to ethical dilemma scenarios provides the same amount of reflection as a verbal response. True False

False

The three most common forms of embezzlement are writing bad checks, taking money from cash revenue, and ______. writing phishing emails writing fraudulent invoices stealing from colleagues taking blank checks

writing fraudulent invoices

Fraud is best defined as the use of one's occupation for personal gain through ______. neglect unintentional mistakes deliberate misuse managerial mandate

deliberate misuse

Ethics training helps create a work environment based on trust among colleagues and managers. True False

True