Chapter 7 Questions
Although she isnt aware of it, Jessica constantly interrupts others when they are speaking and tends to finish their thought. In order to improve her listening skills, she needs to ______
identify her poor habits
Mindful listening is based on empathy, which is the ability to ______
identify with an understand another person's feelings
All of the following are results of good listening EXCEPT _____
improved lifestyle
When Kimberly got to the party, she made a point of trying to get to know a few new people by finding common interests with them. Kimberly was displaying a(n) ______ listening style
people-oriented
Fatigue and exhaustion are examples of _____ barriers to listening
physical
James comes home with a heavy heart because he was laid off from work earlier in the afternoon. Heather meets him at the door bubbling over with exciting news about her new day. Which listening barrier may impede their conversation?
preoccupation
The four stages of listening include hearing, understanding, evaluating and _____
responding
Drew chooses to change the channel instead of listening to the media shows that make fun of celebrities. He is engaging in __________ listening
selective
Which of the following statements is accurate regarding the role nationality plays in listening?
Asian countries consider good listening skills to be more important that good speaking skills
________ listening is based on Easter philosophy and Zen Buddhism
Mindful
The _____ stage of listening occurs when listeners pick up the sound waves directed toward them
hearing
Which of the following demonstrates how conflicting objectives can be a barrier to listening?
When her professor announces that something will be on the test, Bella listens more carefully than at other times during a lecture
Which of the following abilities is NOT a part of the "Big Five" of listening competency?
ability to offer helpful guidance
Alex enjoyed attending Professor Dante's class because her lectures were always well-organized and error-free, and she always asked for feedback from the students. Alex is a(n) _____-oriented listener
action
A public speaking teacher who places strong emphasis on organization and perfect grammar most likely has which of the following listening styles?
action oriented
As a father of a two year old, Justin knows that he needs to use more patience when listening to what his daughter wants to say. this shows how ____ is an individual influence that can affect listening
age
Which of the following is NOT one of the three main elements of being a mindful listener?
awareness of the surroundings of other speakers
During dinner, Kent's aim was to relax and listen to his wife Jackie's day. Jackie's intention was to discuss a vacation she wanted to take with Kent. Which listening barrier may impede their conversation?
conflicting objectives
Nadia would rather engage in a debate on a topic than listen to a speech about it. She is a(n) ____ -oriented listener
content
When Lisa goes to the movies, she tends to remember the main themes of the film, how well the themes were developed in the plot, and how credibly the themes were preformed by the actors. Lisa probably has which of the following listening styles?
content-oriented
Paula listens to her manager very intently so as not to miss anything she needs to do. Yet when she talks to her mother, Paula listens with an empathetic ear. This demonstrates how _____ plays a role in listening
context
Which of the following demonstrates how listening has a positive impact on the brain?
having better listening skills can improve memory
Mick wears earphones while studying to minimize outside noise. He is making an ethical decision to ________
cut himself off from listening to the immediate environment
Out of all of the following barriers to listening, which is MOST likely to result in defensive listening?
emotions
Mindful listening is based on _____
empathy
Paula's friend is telling her a vicious rumor about another girl in their class. Paula doesnt want to listen but is unsure ow to stop. This describes a(n) ______ challenge associated with listening.
ethical
When Corinne received a text message that obviously wasnt for her, she had to decide if she should delete it or share it with her friends. Which aspect of listening is Corinne using?
ethics
When Juno tells her parents that she is 16 and pregnant, they feel disappointed but respond with support. Their disappointment is an example of what part of the four stages of listening?
evaluating
When her daughter walked in the door and said, "Guess what happened today?" Tessa wondered if something really important had occurred or if it was just a general way to greet her. Which stage of listening is Tessa using?
evaluating
When you assess your reaction to a message, you are in the ______ stage of listening
evaluating
Because they require you to pay attention to content _______ listening skills are important in a college classroom
informational
According to the text, there are six important reasons for learning about listening. Which of the following is NOT one of those reasons?
integrated learning styles
Which of the following is an example of a consequence of poor listening skills identified in your text?
it can foster poor employee moral
The primary communication activity or college students is
listening
______ is the process of receiving, constructing meaning from, or responding to spoken and/ or nonverbal messages
listening
Studies have shown that people with high-pitched voices tend to be judged by other to be _______
more outgoing
According to renowned listening expert Rebecca Shafir, in order to be a better listener, individuals need to understand another person's "_____"
movie
Which aspect of social hierarchy is demonstrated by the fact that people tend to listen careful to what their physician has to say?
social status
The church bells ring at noon every day in Christie's small town. The bells are an example of a ________
soundscape
Tommy's friend Ben is telling him a lengthy racist joke. Tommy doesnt think it is funny. What should Tommy do?
tell Ben that he doesnt want to hear any more and explain why
after listening to her sister describe what had happened at work that day, Monica realized she was now supposed to try and figure out if this was a good thing or a bad thing for her sister. Which stage of listening does this represent?
understanding
When Sam heard the speaker start to talk, he immediately tuned her out. Her high-pitched voice sounded like a cartoon character to him. Which aspect of social hierarchy is interfering with Sam's ability to listen?
vocal cues
Your text lists three important "filters" used in listening; social status, physical appearance, and ______
vocal cues