Chapter 7 Questions

Although she isnt aware of it, Jessica constantly interrupts others when they are speaking and tends to finish their thought. In order to improve her listening skills, she needs to ______

identify her poor habits

Mindful listening is based on empathy, which is the ability to ______

identify with an understand another person's feelings

All of the following are results of good listening EXCEPT _____

improved lifestyle

When Kimberly got to the party, she made a point of trying to get to know a few new people by finding common interests with them. Kimberly was displaying a(n) ______ listening style

people-oriented

Fatigue and exhaustion are examples of _____ barriers to listening

physical

James comes home with a heavy heart because he was laid off from work earlier in the afternoon. Heather meets him at the door bubbling over with exciting news about her new day. Which listening barrier may impede their conversation?

preoccupation

The four stages of listening include hearing, understanding, evaluating and _____

responding

Drew chooses to change the channel instead of listening to the media shows that make fun of celebrities. He is engaging in __________ listening

selective

Which of the following statements is accurate regarding the role nationality plays in listening?

Asian countries consider good listening skills to be more important that good speaking skills

________ listening is based on Easter philosophy and Zen Buddhism

Mindful

The _____ stage of listening occurs when listeners pick up the sound waves directed toward them

hearing

Which of the following demonstrates how conflicting objectives can be a barrier to listening?

When her professor announces that something will be on the test, Bella listens more carefully than at other times during a lecture

Which of the following abilities is NOT a part of the "Big Five" of listening competency?

ability to offer helpful guidance

Alex enjoyed attending Professor Dante's class because her lectures were always well-organized and error-free, and she always asked for feedback from the students. Alex is a(n) _____-oriented listener

action

A public speaking teacher who places strong emphasis on organization and perfect grammar most likely has which of the following listening styles?

action oriented

As a father of a two year old, Justin knows that he needs to use more patience when listening to what his daughter wants to say. this shows how ____ is an individual influence that can affect listening

age

Which of the following is NOT one of the three main elements of being a mindful listener?

awareness of the surroundings of other speakers

During dinner, Kent's aim was to relax and listen to his wife Jackie's day. Jackie's intention was to discuss a vacation she wanted to take with Kent. Which listening barrier may impede their conversation?

conflicting objectives

Nadia would rather engage in a debate on a topic than listen to a speech about it. She is a(n) ____ -oriented listener

content

When Lisa goes to the movies, she tends to remember the main themes of the film, how well the themes were developed in the plot, and how credibly the themes were preformed by the actors. Lisa probably has which of the following listening styles?

content-oriented

Paula listens to her manager very intently so as not to miss anything she needs to do. Yet when she talks to her mother, Paula listens with an empathetic ear. This demonstrates how _____ plays a role in listening

context

Which of the following demonstrates how listening has a positive impact on the brain?

having better listening skills can improve memory

Mick wears earphones while studying to minimize outside noise. He is making an ethical decision to ________

cut himself off from listening to the immediate environment

Out of all of the following barriers to listening, which is MOST likely to result in defensive listening?

emotions

Mindful listening is based on _____

empathy

Paula's friend is telling her a vicious rumor about another girl in their class. Paula doesnt want to listen but is unsure ow to stop. This describes a(n) ______ challenge associated with listening.

ethical

When Corinne received a text message that obviously wasnt for her, she had to decide if she should delete it or share it with her friends. Which aspect of listening is Corinne using?

ethics

When Juno tells her parents that she is 16 and pregnant, they feel disappointed but respond with support. Their disappointment is an example of what part of the four stages of listening?

evaluating

When her daughter walked in the door and said, "Guess what happened today?" Tessa wondered if something really important had occurred or if it was just a general way to greet her. Which stage of listening is Tessa using?

evaluating

When you assess your reaction to a message, you are in the ______ stage of listening

evaluating

Because they require you to pay attention to content _______ listening skills are important in a college classroom

informational

According to the text, there are six important reasons for learning about listening. Which of the following is NOT one of those reasons?

integrated learning styles

Which of the following is an example of a consequence of poor listening skills identified in your text?

it can foster poor employee moral

The primary communication activity or college students is

listening

______ is the process of receiving, constructing meaning from, or responding to spoken and/ or nonverbal messages

listening

Studies have shown that people with high-pitched voices tend to be judged by other to be _______

more outgoing

According to renowned listening expert Rebecca Shafir, in order to be a better listener, individuals need to understand another person's "_____"

movie

Which aspect of social hierarchy is demonstrated by the fact that people tend to listen careful to what their physician has to say?

social status

The church bells ring at noon every day in Christie's small town. The bells are an example of a ________

soundscape

Tommy's friend Ben is telling him a lengthy racist joke. Tommy doesnt think it is funny. What should Tommy do?

tell Ben that he doesnt want to hear any more and explain why

after listening to her sister describe what had happened at work that day, Monica realized she was now supposed to try and figure out if this was a good thing or a bad thing for her sister. Which stage of listening does this represent?

understanding

When Sam heard the speaker start to talk, he immediately tuned her out. Her high-pitched voice sounded like a cartoon character to him. Which aspect of social hierarchy is interfering with Sam's ability to listen?

vocal cues

Your text lists three important "filters" used in listening; social status, physical appearance, and ______

vocal cues