Chapter 7 TestOut

Which of the following printer would produce the highest print quality?

600 DPI

Your laser printer prints a vertical black line on every page. You change the toner cartridge but the problem does not go away. What is the most likely problem?

A corona wire is dirty.

You have a 64-bit Windows 7 workstation with three shared printers. You want to add drivers for 32-bit versions of the operating system. Which method would you choose to add the drivers with the least amount of effort?

Add the drivers to your print server in Print Management.

You want to restrict the hours that QA Printer is available from Windows. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?

Advanced

Which of the following types of printers heats the ink in its print head to print?

Bubble jet (inkjet)

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer.

You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform?

Calibrate the printer.

One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text light or faint. A new print head was installed, but the documents are still faint.

Check the gap between the printer head and the paper.

If a printer is connected directly to a Windows workstation, what can be done to allow workstations on the same network to send print jobs to this printer?

Configure the printer to be shared printer.

Which of the following methods can be used to connect a printer to a network?

Connect your printer to an external print server device that is connected to the network. Plug an Ethernet cable into the network port in the printer.

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?

Developing roller

Which of the following printer types is considered an impact printer?

Dot matrix

Which type of printer has the poorest print quality because the image is created using fairly large dots?

Dot matrix

Which type of printer uses an inked ribbon?

Dot matrix

You have just set up a new laser printer for the company president on her WIndows Workstation. You have installed the printer and the drivers, what should you do next?

Edit the printer properties to configure device-specific settings.

Which of the following are printer languages? (Select THREE).

Escape codes PostScript PCL

When you print from your laser printer, the paper contains faint images from previous print-outs. Which components should you check? (Select two.)

Fluorescent lamp Rubber scraper

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is most likely the problem?

Fuser rollers

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?

If the printer is Ethernet capable, it can be connected to the network through a wireless router

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part, carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?

Impact

You're troubleshooting an older laser printer that is creating 'accordion jams' where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?

Install a maintenance kit.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank. What should you do?

Install additional memory in the printer.

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

Laser

Which type of printer uses lasers and electrical charges to transfer electrical charges to transfer images to paper?

Laser

Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer?

Lines or splotches repeated at regular intervals on the print job.

Which printer permission would you assign to a user so that she can pause the printer?

Manage this printer

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows do not have any problems.

Manually install the correct driver on each computer that is having a problem. On your computer, add the x86 drivers.

Which of the following is an advantage of connecting a printer to a network?

Multiple users can print to the same printer.

Which of the following components are found in dot matrix printers? (Select two.)

Platen Tractor feed

Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?

Primary corona

Which of the following allows a computer to communicate with a printer?

Print driver

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?

Print queue

Which of the following virtual printing options allow you to convert a Word document into a .jpg file?

Print to Image

You replaced the ink cartridges in a colour inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the coloured areas in images are starting or stopping before they should. What inkjet maintenance task do you need to perform?

Printer cartridge calibration

Which printer management would you use to view the drivers used by a printer?

Printer properties

Which printer management components would you use to view the port used by a printer?

Printer properties Print server properties

You have just installed a maintenance kit in your laser printer. What should you do next?

Reset the page count.

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum.

Spots at regular intervals on the page

Which of the following would be a good reason to not recommend a solid ink printer?

The user has a surplus of toner cartridges and would like a printer that can be used with these.

A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

The user is using an incorrect printer driver

You're responsible for ordering consumables for your organization's printers. These printers are heavily utilized by your users who demand the utmost in reliability. Which of the following would be the best option when ordering new toner for these printers?

Toner cartridges recommended by the printer manufacturer.

Which component in a laser printer charges the paper to attract toner?

Transfer roller

Which connector is most commonly used to connect to desktop PC systems?

USB

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?

Use an anti-static vacuum.

A customer, who uses a Windows computer, recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop.

Use the Color Management tab of the printer driver to calibrate the driver's color settings. Download and install the latest printer drivers.

For the past several days, the print jobs from the ink jet printer are missing colors and leaving gaps. What should you do to resolve the problem?

Use the automatic print head cleaning feature.

You've just set up a color laser printer on a customers windows workstation. You've connected it to the workstation using a USB c able and have loaded the appropriate drivers.

Verify that it is working correctly by printing a test page edit the printer properties to configure paper tray and other device-specific settings.

Which of the following paper types should not be used in inkjet printers?

Very glossy paper

Why would you recommend a dye sublimation printer?

When print jobs are detailed photographic reproductions

You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them.

Wrong pint driver

Your system administrator shared a USB laser printer connected to your Windows 10 system so other users on the network can send jobs to it. A network user has sent a large enough job to the printer, but the job has stalled. You try to delete the print job, but can't.

You do not have the Manage documents permission

You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks you noticed that needed to be done. What should you do next?

reset the page count.