Chapter 7: Trust and Justice

what are the 3 factors related to trust?

Disposition based Cognition- based Affect - based

unethical behaviors

clearly violates accepted norms of morality

justification rule

mandates that authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner

What is the four-component model of ethical decision making?

moral awareness moral judgement moral intent ethical behavior argues that ethical behaviors result from a multistage sequence

moral identity

the degree to which a person self-identifies as a moral person, it moderates the effects of moral judgment on ethical behavior

principled (postconventional) stage

the most sophisticated moral thinkers reach this stage. Right vs. wrong is referenced to a set of defined, established moral principles

informational injustice

the perceived fairness of the communications provided to employees from authorities.

Interpersonal justice

the perceived fairness of the treatment received by employees from authorities

Ethics

the principles of right and wrong that guide an individual in making decisions

prosperity rule

whether authorities refrain from making improper or offensive remarks

respect rule

whether authorities treat employees in a dignified and sincere manner

Disposition-based trust

your personality traits include a general propensity to trust others

how many factors does trust have?

3

how is trust related to justice?

Justice provides that sort of behavioral evidence because authorities who treat employees more fairly are usually judged to be more trustworthy.

Kohlberg's Cognitive Developmental Theory

One of the most important factors influencing moral judgment. It argues that as people age and mature, they move through various stages of moral development; each more mature than the last

moral attentiveness

captures the degree to which people chronically perceive and consider issues of morality during their experiences

merely ethical behaviors

adheres to some minimally accepted standard of morality

moral intent

an authority's degree of commitment to the moral course of action

moral intensity

captures the degree to which an issue has ethical urgency

affect based

depends on feelings toward the authority that go beyond any rational assessment

What are the four dimensions of justice?

distributive, procedural, interpersonal, informational

especially ethical behavior

exceed some minimally accepted standard of morality

Utilitarian analysis

focus on whether that scenes maximized the happiness of the customers

egoitisic analysis

focus on whether the scenes boosted short-term and long-term interests of the company

cognition based

it's rooted in a rational assessment of the authority's trustworthiness

Moral awareness

occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance

justice

provides that sort of behavioral evidence, because authorities who treat employees more fairly are usually judged as more trustworthy. Employees can judge the fairness of an authority's decision making along four dimensions

distributive justice

reflects the perceived fairness of decision-making outcomes Employees gauge __________________ by asking whether decision outcomes—such as pay, rewards, evaluations, promotions, and work assignments—are allocated using proper norms

procedural justice

reflects the perceived fairness of decision-making processes, fostered when authorities adhere to rules of fair process. One of those rules is VOICE, or giving employees a chance to express their opinions and views during the course of decision making. CORRECTABILITY provides workers with a chance to request an appeal when a procedure seems to have worked inefficiently

moral judgment

reflects the process people use to determine whether a particular course of action is ethical or unethical

trustfulness rule

required that those communications be honest and candid

preconventional stage

right vs wrong is viewed in terms of the consequences of various actions for the individual

conventional stage

right vs. wrong is referenced to the expectations of one's family and one's society

what are the two rules of interpersonal-injustice?

rude/ disrespectful

prescriptive model

scholars in philosophy debating how people ought to act using various codes and principles. It is the dominant lens in discussions of legal ethics, medical ethics, and much of economics

descriptive model

scholars relying on scientific studies to observe how people tend to act based on certain individual and situational characteristics. It is the dominant lens in psychology.

moral principles

serve as prescriptive guide for making moral judgment

Abusive Supervision

the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact