Chapter 7: Trust and Justice
what are the 3 factors related to trust?
Disposition based Cognition- based Affect - based
unethical behaviors
clearly violates accepted norms of morality
justification rule
mandates that authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner
What is the four-component model of ethical decision making?
moral awareness moral judgement moral intent ethical behavior argues that ethical behaviors result from a multistage sequence
moral identity
the degree to which a person self-identifies as a moral person, it moderates the effects of moral judgment on ethical behavior
principled (postconventional) stage
the most sophisticated moral thinkers reach this stage. Right vs. wrong is referenced to a set of defined, established moral principles
informational injustice
the perceived fairness of the communications provided to employees from authorities.
Interpersonal justice
the perceived fairness of the treatment received by employees from authorities
Ethics
the principles of right and wrong that guide an individual in making decisions
prosperity rule
whether authorities refrain from making improper or offensive remarks
respect rule
whether authorities treat employees in a dignified and sincere manner
Disposition-based trust
your personality traits include a general propensity to trust others
how many factors does trust have?
3
how is trust related to justice?
Justice provides that sort of behavioral evidence because authorities who treat employees more fairly are usually judged to be more trustworthy.
Kohlberg's Cognitive Developmental Theory
One of the most important factors influencing moral judgment. It argues that as people age and mature, they move through various stages of moral development; each more mature than the last
moral attentiveness
captures the degree to which people chronically perceive and consider issues of morality during their experiences
merely ethical behaviors
adheres to some minimally accepted standard of morality
moral intent
an authority's degree of commitment to the moral course of action
moral intensity
captures the degree to which an issue has ethical urgency
affect based
depends on feelings toward the authority that go beyond any rational assessment
What are the four dimensions of justice?
distributive, procedural, interpersonal, informational
especially ethical behavior
exceed some minimally accepted standard of morality
Utilitarian analysis
focus on whether that scenes maximized the happiness of the customers
egoitisic analysis
focus on whether the scenes boosted short-term and long-term interests of the company
cognition based
it's rooted in a rational assessment of the authority's trustworthiness
Moral awareness
occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance
justice
provides that sort of behavioral evidence, because authorities who treat employees more fairly are usually judged as more trustworthy. Employees can judge the fairness of an authority's decision making along four dimensions
distributive justice
reflects the perceived fairness of decision-making outcomes Employees gauge __________________ by asking whether decision outcomes—such as pay, rewards, evaluations, promotions, and work assignments—are allocated using proper norms
procedural justice
reflects the perceived fairness of decision-making processes, fostered when authorities adhere to rules of fair process. One of those rules is VOICE, or giving employees a chance to express their opinions and views during the course of decision making. CORRECTABILITY provides workers with a chance to request an appeal when a procedure seems to have worked inefficiently
moral judgment
reflects the process people use to determine whether a particular course of action is ethical or unethical
trustfulness rule
required that those communications be honest and candid
preconventional stage
right vs wrong is viewed in terms of the consequences of various actions for the individual
conventional stage
right vs. wrong is referenced to the expectations of one's family and one's society
what are the two rules of interpersonal-injustice?
rude/ disrespectful
prescriptive model
scholars in philosophy debating how people ought to act using various codes and principles. It is the dominant lens in discussions of legal ethics, medical ethics, and much of economics
descriptive model
scholars relying on scientific studies to observe how people tend to act based on certain individual and situational characteristics. It is the dominant lens in psychology.
moral principles
serve as prescriptive guide for making moral judgment
Abusive Supervision
the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact