Chapter 8 Business Test

_____ appraisals, although subjective, focus on observable aspects of performance. A. Behavioral B. Results C. Administrative D. Trait E. Developmental

A. Behavioral

Which of the following is an activity that is conducted during the human resources planning process? A. Demand forecast B. Internal recruiting C. Environmental scanning D. Training and development E. Outplacement

A. Demand forecast

Which of the following is true of the provisions of the 1938 Fair Labor Standards Act? A. Employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs. B. Discrimination in employment based on race, sex, color, national origin, and religion is prohibited. C. Employment discrimination against people with disabilities is prohibited. D. Equal opportunity clauses are required in federal contracts. E. Unpaid leave is required for medical or family needs.

A. Employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963? A. It allows differences in pay in the case of a seniority system or merit system. B. It requires employees to pursue workplace safety. C. It states that pregnancy is a disability. D. It protects private pension programs from mismanagement. E. It requires employers to provide health insurance to their employees.

A. It allows differences in pay in the case of a seniority system or merit system.

Which of the following is a function of job analysis? A. It provides basic information that help prospective employers make a first cut through candidates. B. It provides the information required by virtually every human resources activity. C. It explores what candidates have actually done in the past. D. It focuses on hypothetical situations. E. It measures a range of intellectual abilities.

A. It provides basic information that help prospective employers make a first cut through candidates.

Which of the following is true of the Landrum-Griffin Act (1959)? A. It was designed to curb abuses by labor union leaders. B. It allowed employers to fire workers who favored labor unions. C. It provided funds for troops to put down labor strikes. D. It defined unfair labor practices by unions. E. It permitted workers to reject a union as their representative.

A. It was designed to curb abuses by labor union leaders.

. On a day-to-day basis, which of the following is a concern of human resources managers? A. Managing layoffs B. Assessing the financial transactions C. Deciding which products to market D. Funding increased salaries E. Analyzing product failure

A. Managing layoffs

In the context of performance appraisals, in a(n) _____ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance. A. critical incident B. outplacement C. arbitration D. trait appraisal E. results appraisal

A. critical incident

. When a software company developed a new phone, it determined how many production and marketing employees would be required for the launch. The company was involved in _____. A. demand forecasting B. outplacement C. performance appraisal D. job analysis E. training and development

A. demand forecasting

In the context of human resources management, the planning stage involves: A. ensuring the availability of the right number and types of people. B. determining appropriate automation methods. C. training of hired individuals. D. determining the pay scales of employees. E. evaluating the results of implemented programs.

A. ensuring the availability of the right number and types of people.

The final stage in the human resources planning process involves: A. evaluating the activities conducted to ensure that they are producing the desired results. B. discharging employees ineffective at realizing organizational goals. C. restarting the entire process. D. evaluating the decisions made for legal compliance. E. distributing compensation adjustments.

A. evaluating the activities conducted to ensure that they are producing the desired results.

In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control. A. gainsharing plans B. individual incentive plans C. stock plans D. profit-sharing plans E. merit pay systems

A. gainsharing plans

In a collective bargaining agreement, a(n) _____ gives workers a voice in what goes on during contract negotiations and administration. A. grievance procedure B. individual right C. wage component D. security clause E. arbitration

A. grievance procedure

In a performance test, the test taker: A. performs a sample of the job. B. takes a paper-and-pencil honesty test. C. is measured for general aptitude. D. is evaluated for drug use. E. only solves mathematical problems.

A. performs a sample of the job.

The selection technique that involves asking each applicant the same questions and comparing their responses to a standardized set of answers is a(n): A. structured interview. B. nondirective interview. C. termination interview. D. invalid interview. E. analytical interview.

A. structured interview.

_____ refers to the degree to which a test actually predicts or correlates with job performance. A. Redundancy B. Criterion-related validity C. Downsizing D. Reliability E. Outplacement

B. Criterion-related validity

Which of the following is true of the provisions of the National Labor Relations Act passed in 1935? A. Employers can fire workers who favor labor unions. B. It established five unfair employer labor practices. C. It created the Federal Labor Commission. D. It declared labor organizations illegal. E. Federal troops can be provided to put down labor strikes.

B. It established five unfair employer labor practices.

Which of the following is an advantage of a structured interview? A. It helps establish rapport. B. It is more likely to be free of bias and stereotypes. C. It provides a sense of the applicant's personality. D. It helps prospective employers make a first cut through candidates. E. It helps measure a range of intellectual abilities.

B. It is more likely to be free of bias and stereotypes.

Which of the following is true of a termination interview? A. It is usually easier than a selection interview since both participants know each other. B. It should be conducted by the immediate superior. C. It should be conducted away from company premises for security purposes. D. It must not be put in writing in order to avoid a lawsuit. E. It should allow time for a lengthy question and answer period.

B. It should be conducted by the immediate superior.

_____ builds on recruiting and involves decisions about whom to hire. A. Job analysis B. Selection C. Performance appraisal D. Comparable worth E. Diversity training

B. Selection

_____ training provides employees with the skills and perspectives they need to collaborate with others. A. Orientation B. Team C. Performance D. Diversity E. Needs

B. Team

Which of the following is a step taken by companies when there is a labor surplus? A. Hiring better employees B. Using attrition if they have planned far enough in advance C. Promoting current employees to new positions D. Outsourcing work to contractors E. Using their compensation policy to attract talent

B. Using attrition if they have planned far enough in advance

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)_____. A. background check B. assessment center C. job analysis D. performance appraisal E. reference check

B. assessment center

. Jeffery applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam with numerical aptitude questions. This type of selection test is referred to as a: A. performance test. B. cognitive ability test. C. validity test. D. personality test. E. certification test.

B. cognitive ability test.

A(n) _____ refers to a situation wherein workers go on strike to compel employers to agree to their terms. A. wildcat strike B. economic strike C. arbitration strike D. comparable worth E. grievance procedure

B. economic strike

The legal concept that an employee may be terminated for any reason is known as: A. plausible termination. B. employment-at-will. C. downsizing. D. outplacement. E. terminal validity.

B. employment-at-will

. Recruitment refers to: A. a tool for determining what is done on a given job and what should be done on that job. B. the development of a pool of applicants for jobs in an organization. C. a system of organizational activities to attract, develop, and motivate an effective and qualified workforce. D. choosing from among qualified applicants to hire into an organization. E. a technique that involves asking all applicants the same questions and comparing their responses.

B. the development of a pool of applicants for jobs in an organization.

In the context of strategic human resources management, people can increase _____ by helping lower costs, providing something unique to customers, or both. A. buffering B. value C. motivation D. turnover E. benchmarking

B. value

In the context of employee benefits, _____ provides financial support to employees suffering a work-related injury or illness. A. Social Security B. workers' compensation C. unemployment insurance D. gainsharing E. profit-sharing

B. workers' compensation

Which of the following types of interview explores what candidates have actually done in the past? A. Situational interview B. Contingency interview C. Behavioral description interview D. Unstructured interview E. Nondirective interview

C. Behavioral description interview

Which of the following is true of the provisions of the Labor-Management Relations Act? A. It created the National Labor Relations Board. B. It declared labor organizations legal. C. It permitted workers to decertify (reject) a union as their representative. D. It allows employers to fire workers who favored labor unions. E. It allows federal troops to put down labor strikes.

C. It permitted workers to decertify (reject) a union as their representative.

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974? A. It requires employees to pursue workplace safety. B. It states that pregnancy qualifies a woman to receive the same benefits that she would with any other disability. C. It protects private pension programs from mismanagement D. It requires certain employers to provide health insurance to their employees. E. It states that men and women should be paid equally for equal work.

C. It protects private pension programs from mismanagement

In the context of selection methods, which of the following is true of personality tests? A. They are illegal. B. They are universally used. C. They are hard to defend in court. D. They have no relationship with job satisfaction. E. They are highly valid.

C. They are hard to defend in court.

In the context of incentive systems, which of the following is true of profit-sharing plans? A. They reward individual performance. B. They are used to reward employees for increasing productivity in areas under their control. C. They are usually implemented in the division or the organization as a whole D. They are given on the basis of how a worker's performance measures against an objective standard. E. They do not give all employees a stake in the company's success.

C. They are usually implemented in the division or the organization as a whole

In the context of labor relations, _____ refers to the use of a neutral third party, typically jointly selected, to resolve a dispute. A. comparable worth B. right-to-work C. arbitration D. employment-at-will E. unionization

C. arbitration

. A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n): A. market search. B. utilization survey. C. demand forecast. D. inventory calculation. E. recruitment drive.

C. demand forecast.

One of the criteria for creating a competitive advantage through human resources is that they should be: A. expensive. B. easily available. C. difficult to imitate. D. spontaneous. E. commonplace

C. difficult to imitate.

Training designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture, and the like is known as: A. diversity training. B. team training. C. orientation training. D. performance training. E. management training.

C. orientation training.

A company wants to hire a model to appear in a television ad to promote its products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) _____ test. A. discriminatory B. reference C. performance D. integrity E. analytical

C. performance

In the context of employee benefits, _____ provides financial support to employees laid off for reasons they cannot control. A. Social Security B. workers' compensation C. unemployment insurance D. profit-sharing E. stock options

C. unemployment insurance

_____ tests are administered by employers to assess the honesty of a job candidate. A. Behavioral B. Personality C. Performance D. Integrity E. Situational

D. Integrity

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970? A. It states that pregnancy qualifies a woman to receive the same benefits that she would with any other disability. B. It holds that retirement benefits are required to be paid to those who vest or earn a right to draw benefits. C. It states that unequal pay for men and women performing equal work is prohibited. D. It states that employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections. E. It holds that women who perform different jobs of equal worth as those performed by men should be paid the same wage.

D. It states that employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

In the United States, which of the following is an employee benefit required by law? A. Medical insurance B. Hospital insurance C. Cafeteria vouchers D. Social Security E. Pension plans

D. Social Security

The _____ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage. A. employment-at-will B. right-to-work C. arbitration D. comparable worth E. union shop

D. comparable worth

Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a heterogeneous workforce is known as: A. ethnicity training. B. team training. C. group training. D. diversity training. E. needs training.

D. diversity training.

In the context of human resources management, the programming stage involves: A. hiring and firing employees. B. evaluating employee performance levels. C. determining appropriate automation methods. D. implementing specific activities like recruitment. E. calculating legally justifiable compensation levels.

D. implementing specific activities like recruitment.

The most common type of incentive plan, which compares a worker’s performance against an objective standard with pay determined by his or her own performance is known as a(n): A. profit-sharing plan. B. stock plan. C. gainsharing plan. D. individual plan. E. merit pay system.

D. individual plan.

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n) _____. A. gainsharing plan B. profit-sharing plan C. individual incentive plan D. merit pay system E. stock option plan

D. merit pay system

An analysis identifying the jobs, people, and departments for which training is necessary is known as a(n): A. development. B. performance appraisal. C. outplacement. D. needs assessment. E. programming.

D. needs assessment.

Charles and Nathan applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) _____ interview. A. telephone B. panel C. invalid D. structured E. nondirective

D. structured

In a _____, the contract requires workers to join the labor organization after a set period of time. A. labor supply forecast B. job description C. reference check D. union shop E. needs assessment system

D. union shop

In the context of labor relations, _____ refers to a situation wherein workers walk off the job in violation of their contract. A. grievance procedure B. comparable worth C. employment-at-will D. wildcat strike E. arbitration

D. wildcat strike

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion? A. Fair Labor Standards Act of 1938 B. Immigration Act of 1924 C. Family and Medical Leave Act (1993) D. Americans with Disabilities Act (1990) E. Civil Rights Act of 1964

E. Civil Rights Act of 1964

Which of the following should be done when conducting a termination interview? A. Tell the employee indirectly that he or she has been fired. B. Rush the fired employee offsite as it becomes a security issue. C. Allow time for debate during a termination session. D. Fire people when they have just returned from a vacation. E. Provide written explanations of severance benefits.

E. Provide written explanations of severance benefits.

_____ appraisals involve judgments about employee performance. A. Behavioral B. Results C. Administrative D. Developmental E. Trait

E. Trait

Outplacement refers to: A. recruiting from external sources. B. hiring from external applicants. C. an illegal activity under the WARN Act of 1989. D. dismissing people from the company. E. helping dismissed workers find employment elsewhere.

E. helping dismissed workers find employment elsewhere.

In a collective bargaining agreement, the _____ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs. A. grievance procedure B. wage component C. security D. arbitration E. individual rights

E. individual rights

In the context of training methods, _____ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills. A. role-playing B. lecturing C. needs assessment D. adverse impact E. job rotation

E. job rotation

The estimate an organization makes regarding the number and quality of its current employees and the available external source of workers is known as a(n): A. demand forecast. B. job analysis. C. environmental scan. D. availability analysis. E. labor supply forecast.

E. labor supply forecast.