Chapter 8 - Connect Practice
Which of the following are necessary for true learning to occur
changes in behavior are repeated over time -behavioral changes become permanent
which of the following are necessary for true learning to occur?
changes in behavior are repeated over time -behavioral changes become permanent
Jacquie is bidding again several other people on an item at an auction. She knows the bid is already higher than what she originally wanted to pay, but she doesn't what to give up, so she keeps bidding. This is an example of
escalation of commitment
Jacquie is bidding against several other people on an item at an auction. She knows the bid is already higher than what she originally wanted to pay, but she doesn't want to give up, so she keeps bidding. This is an example of
escalation of commitment
When TeJay started his new job, he found the step by step process for logging into the company server set forth in a laminated document by computer. this document is an example of ____ info
explicit
Which of the following schedules of reinforcement rely on the passage of time?
fixed interval variable interval
Jacques and his team are meeting to identify several ways to cut costs in order to make up the projected budget shortfall this financial quarter. This step of the rational decision model is known as
generating a list of alternatives
Jacques and his team are meeting to identify several ways to cut costs in order to make up the projected budget shortfall this financial quarter. This step of the rational decision-making model is known as
generating a list of alternatives
Allison's custom jewelry business has just received its first big commercial order from a major retailer. Allison needs to determine whether she can fill the order on her own or if she needs to hire an employee. Allison is making a ____ decision.
nonprogrammed decision
Allison's custom jewelry business has just received its first big commercial order from a major retailer. Allison needs to determine whether she can fill the order on her own or if she needs to hire an employee. Allison is making a ___ decision
nonprogrammed decisions
Whenever the professor asks a question in class. Matt looks anywhere in the classroom except at the professor so that she wont call on him. He is afraid of giving a wrong answer and making a fool of himself in front of his classmates. Matt would best be described as having a ____ orientation
performance-avoid
A ___ decision is one that has a "ready-make" solution because it has been resolved in the past
programmed decisions
Decisions that become almost automatic because your knowledge allows you to recognize and identify the situation and the course of action are referred to as ___ decisions
programmed decisions
The tendency to unconsciously assume that other people share your beliefs, attitudes, and values is referred to as the
projection bias
When an authority chastises an employee for taking longer breaks than allowed, the employee is
punished
The basic concept of ___ theory is that we tend to define our self-concept at least in part by the groups to which we belong
social identity theory
The expression "monkey see, monkey do" best describes
social learning theory
Which of the following can facilitate a climate for transfer within an organization
-perceived superior-support -peer support -opportunities to use the learned skills
Place the steps in the behavior modeling process in order, first step at top
1. attentional processes 2. retention processes 3. production processes 4. reinforcement
List the steps in the rational decision making process in order with first at top
1. determine appropriate criteria for making the decision 2. generate a list of available alternatives 3. evaluate the alternatives against the criteria 4. choose the solution that maximizes value 5. implement the appropriate solution 6. evaluate whether the solution delivered the expected outcome
____ involves deciding whether an event is caused by internal factors or by factors in the external environment
Attribution
Docking an employee's pay because the employee came in late to work is an example of
Punishment
Trina is a die-hard Green Bay Packers fan. She watches every game and knows each player's stats by heart. She refers to herself as a "cheesehead: and perceives other people favorable if she learns they are Packers fans as well. This is an example of
Social Identity Theory
To capitalize on the expertise of its employees in developing new products, a multinational consumer electronics company established groups of engineers in it various divisions to share knowledge, design methodologies, and design successes and failures. This is an example of
a community of practice
When linda is deciding where to eat in an unfamiliar area, she counts the number trucks parked in the restaurant's parking lot, because she has heard that truck drivers know all the good places to eat. This is an example of
a heurisitc
When linda is deciding where to eat in an unfamiliar area, she counts the number trucks parked in the restaurant's parking lot, because she has heard that truck drivers know all the good places to eat. This is an example of
a heuristic
The term ___ refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events
availability bias
The term ___ refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events.
availability bias
According to the element of attribution called ____, we assess wether a number of other people have behaved the same way in a similar situation
consensus
Actions that occur as the result of a behavior are referred to as
consequences
The element of attribution in which we determine whether someone usually acts in a particular manner when performing a given task is called
consistency
When we judge whether a person's behavior was the result of internal or external elements, we examine the person's behavior on all of the following dimensions, except
continuity
As a general rule, new learning is acquired most rapidly as a result of
continuous reinforcement
When employees make choices to solve a problem, they engage in
decision-making
According to the concept of bounded rationality, decision makers are likely to do which of the following?
develop a few straightforward, familiar solutions to the problem -pick the first acceptable alternative
Which of the following schedules of reinforcement rely on the passage of time
fixed interval variable interval
Ted is convinced that he can predict a job applicant's future performance better through a 5 minute meeting than through evaluating pre-employment test scores or reference checks Ted is using ____ as a basis of making his hiring decisions
intuition
The "inner feeling" or "gut instinct" we have when making a decision is referred to as
intuition
In a ____ orientation, building competence is more important that demonstrating competence
learning
When an employee's experience increases his or her knowledge or skill, and it results in a relatively permanent change they are said to experience
learning
In a ___ orientation, building competence is more important than demonstrating competence
learning orientation
A sales rep who is given an unexpected bonus check for exceeding a quarterly sales quota experiences
positive reinforcement
Laura has learned the steps to a new dance routine but still has trouble remembering the sequence when she isn't following the dance teacher. This indicates that she is struggling with the
retention processes
When you're not looking for the sharpest needle in haystack and just want one that's sharp enough to sew with, you are
satisficing
Janet has heard several news reports about assaults near her workplace. Now, when she leaves work late and is walking to her car alone, everyone she passes seems to look dangerous. This is an example of
selective perception
When Alec aced his first test, he was convinced it was because he is smart and dedicated to his schoolwork. However, when he failed the second test, he blamed it on a poorly written test. This is an example of the
self-serving bias
The perceptual process through which we make assumptions about others on the basis of their membership in a social group is referred to as
stereotyping
If a bank officer through experience can tell that a new customer is a high risk despite having a reasonable credit rating, the officer is exhibiting ___ knowledge
tacit
Jacinda went to a training session on the university new online learning platform, but when she later logged into her classes, she realized that she still didn't know how to use the new system. This suggests that ___ did not occur.
transfer of training