Chapter 8 - Connect Practice

Which of the following are necessary for true learning to occur

changes in behavior are repeated over time -behavioral changes become permanent

which of the following are necessary for true learning to occur?

changes in behavior are repeated over time -behavioral changes become permanent

Jacquie is bidding again several other people on an item at an auction. She knows the bid is already higher than what she originally wanted to pay, but she doesn't what to give up, so she keeps bidding. This is an example of

escalation of commitment

Jacquie is bidding against several other people on an item at an auction. She knows the bid is already higher than what she originally wanted to pay, but she doesn't want to give up, so she keeps bidding. This is an example of

escalation of commitment

When TeJay started his new job, he found the step by step process for logging into the company server set forth in a laminated document by computer. this document is an example of ____ info

explicit

Which of the following schedules of reinforcement rely on the passage of time?

fixed interval variable interval

Jacques and his team are meeting to identify several ways to cut costs in order to make up the projected budget shortfall this financial quarter. This step of the rational decision model is known as

generating a list of alternatives

Jacques and his team are meeting to identify several ways to cut costs in order to make up the projected budget shortfall this financial quarter. This step of the rational decision-making model is known as

generating a list of alternatives

Allison's custom jewelry business has just received its first big commercial order from a major retailer. Allison needs to determine whether she can fill the order on her own or if she needs to hire an employee. Allison is making a ____ decision.

nonprogrammed decision

Allison's custom jewelry business has just received its first big commercial order from a major retailer. Allison needs to determine whether she can fill the order on her own or if she needs to hire an employee. Allison is making a ___ decision

nonprogrammed decisions

Whenever the professor asks a question in class. Matt looks anywhere in the classroom except at the professor so that she wont call on him. He is afraid of giving a wrong answer and making a fool of himself in front of his classmates. Matt would best be described as having a ____ orientation

performance-avoid

A ___ decision is one that has a "ready-make" solution because it has been resolved in the past

programmed decisions

Decisions that become almost automatic because your knowledge allows you to recognize and identify the situation and the course of action are referred to as ___ decisions

programmed decisions

The tendency to unconsciously assume that other people share your beliefs, attitudes, and values is referred to as the

projection bias

When an authority chastises an employee for taking longer breaks than allowed, the employee is

punished

The basic concept of ___ theory is that we tend to define our self-concept at least in part by the groups to which we belong

social identity theory

The expression "monkey see, monkey do" best describes

social learning theory

Which of the following can facilitate a climate for transfer within an organization

-perceived superior-support -peer support -opportunities to use the learned skills

Place the steps in the behavior modeling process in order, first step at top

1. attentional processes 2. retention processes 3. production processes 4. reinforcement

List the steps in the rational decision making process in order with first at top

1. determine appropriate criteria for making the decision 2. generate a list of available alternatives 3. evaluate the alternatives against the criteria 4. choose the solution that maximizes value 5. implement the appropriate solution 6. evaluate whether the solution delivered the expected outcome

____ involves deciding whether an event is caused by internal factors or by factors in the external environment

Attribution

Docking an employee's pay because the employee came in late to work is an example of

Punishment

Trina is a die-hard Green Bay Packers fan. She watches every game and knows each player's stats by heart. She refers to herself as a "cheesehead: and perceives other people favorable if she learns they are Packers fans as well. This is an example of

Social Identity Theory

To capitalize on the expertise of its employees in developing new products, a multinational consumer electronics company established groups of engineers in it various divisions to share knowledge, design methodologies, and design successes and failures. This is an example of

a community of practice

When linda is deciding where to eat in an unfamiliar area, she counts the number trucks parked in the restaurant's parking lot, because she has heard that truck drivers know all the good places to eat. This is an example of

a heurisitc

When linda is deciding where to eat in an unfamiliar area, she counts the number trucks parked in the restaurant's parking lot, because she has heard that truck drivers know all the good places to eat. This is an example of

a heuristic

The term ___ refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events

availability bias

The term ___ refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events.

availability bias

According to the element of attribution called ____, we assess wether a number of other people have behaved the same way in a similar situation

consensus

Actions that occur as the result of a behavior are referred to as

consequences

The element of attribution in which we determine whether someone usually acts in a particular manner when performing a given task is called

consistency

When we judge whether a person's behavior was the result of internal or external elements, we examine the person's behavior on all of the following dimensions, except

continuity

As a general rule, new learning is acquired most rapidly as a result of

continuous reinforcement

When employees make choices to solve a problem, they engage in

decision-making

According to the concept of bounded rationality, decision makers are likely to do which of the following?

develop a few straightforward, familiar solutions to the problem -pick the first acceptable alternative

Which of the following schedules of reinforcement rely on the passage of time

fixed interval variable interval

Ted is convinced that he can predict a job applicant's future performance better through a 5 minute meeting than through evaluating pre-employment test scores or reference checks Ted is using ____ as a basis of making his hiring decisions

intuition

The "inner feeling" or "gut instinct" we have when making a decision is referred to as

intuition

In a ____ orientation, building competence is more important that demonstrating competence

learning

When an employee's experience increases his or her knowledge or skill, and it results in a relatively permanent change they are said to experience

learning

In a ___ orientation, building competence is more important than demonstrating competence

learning orientation

A sales rep who is given an unexpected bonus check for exceeding a quarterly sales quota experiences

positive reinforcement

Laura has learned the steps to a new dance routine but still has trouble remembering the sequence when she isn't following the dance teacher. This indicates that she is struggling with the

retention processes

When you're not looking for the sharpest needle in haystack and just want one that's sharp enough to sew with, you are

satisficing

Janet has heard several news reports about assaults near her workplace. Now, when she leaves work late and is walking to her car alone, everyone she passes seems to look dangerous. This is an example of

selective perception

When Alec aced his first test, he was convinced it was because he is smart and dedicated to his schoolwork. However, when he failed the second test, he blamed it on a poorly written test. This is an example of the

self-serving bias

The perceptual process through which we make assumptions about others on the basis of their membership in a social group is referred to as

stereotyping

If a bank officer through experience can tell that a new customer is a high risk despite having a reasonable credit rating, the officer is exhibiting ___ knowledge

tacit

Jacinda went to a training session on the university new online learning platform, but when she later logged into her classes, she realized that she still didn't know how to use the new system. This suggests that ___ did not occur.

transfer of training