Chapter 8 for comm

Opening

(phatic communication) important small talk takes places

Initiating Conversation-How to open a conversation

-self references -other references -relational references -content references

5 stages model of conversation

1-opening 2-feedforward 3-business 4-feedback 5-closing

Business

longest part of the conversation

Conversation

relatively informal social interaction in which the roles of speaker and hearer are exchanged in a nonautomic fashion under the collaborative management of all parties

Feed back

review and ask questions for clarification

Other references

say something about another person "where do you live"

Content references

say something about the environment "What time is it?"

Relational references

say something about the two of you "Would you like to go on a walk with me?"

Self references

say something about yourself "Hi, my name is Carl"

Closing

schedule future meetings; give me a call tomorrow

Feed forward

sets tone of conversation