Chapter 8 - Hardware Support A+, Chapter 7, Software Support A+

What is the power good signal voltage?

+5v

Homegroup

A type of peer to peer networks where each computer shares files, folders, and libraries, and printers with other computers in the group.

When a technician needs to start an image deployment, what version of Windows will be run on the target computer? Windows 7 Starter Windows 8 Starter Windows PE Windows XP

Windows PE

You need to ensure that the GSM and 3G phone information for you android phone is updated. what type of update wold you perform?

Baseband update

What Microsoft operating system first used UAC?

Windows Vista

What edition of windows vista can support 1GHZ and 2GB of RAM?

Windows Vista Ultimate and Business

Windows XP Mode

Windows XP environment installed in Windows 7 that can be used to support older applications.

Four

Windows can handle up to_____ partitions on a drive.

client/server

Windows domain is a type of ____/_____ netowrk

in-place upgrade

Windows installation that is launched from the desktop and the installation caries ahead user settings and applications.

If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be? system32 Windows Windows.old Program Files (Saved)

Windows.old

What statement about an FRU is true? -they are not necessary for the computer's operation -all types can be easily disposed of in any trash can -it's easily repaired by a support technician -a support technician should know how to replace one

a support technician should know how to replace one

Pointer movement is very erratic on a laptop what should be done?

adjust touchpad sensitivity

used during an unattended installation

answer file

What steps can be taken to prevent ESD?

anti-static band and proper grounding

What isnt a option in Windows Vista advanced boot menu?

automated system recovery

a command that provides encryption options and hard link management within USMT

usmtutils

What should you inform a user about the difference between VGA and DVI?

vga and dvi travel at different speeds vga are analog whilst dvi carry both digital and analog

What is it called when software is used to simulate the hardware of a physical computer? dual boot Windows XP mode virtual machine compatibility mode

virtual machine

software that simulates the hardware of a physical computer

virtual machine

when one physical machine hosts multiple activities that are normally done on multiple machines virtualization

virtualization

What is the name for a partition that has been formatted and assigned a drive letter? partition root volume container

volume

Product Key

what important info is needed when installing an OEM version of Windows 7

WLAN

wireless LAN

When a partition is formatted with a file system and assigned a drive letter it is called a volume. True or False

True

What type of cable does Dial-up use?

Twisted-pair cabling

Which characteristic distinguishes IEEE 1394 from USB 2.0? USB supports hot swapping IEEE 1394 supports hot swapping USB supports more devices on a single bus IEEE 1394 supports more devices on a single bus

USB supports more devices on a single bus

IP Adress

Uniquely identifies a computer on a network

What tool should be used when upgrading ensuring the components in a system is compatible when upgrading from Vista to 7?

Windows 7 Upgrade Advisor

What versions of Windows 8.1 are valid in-place upgrade paths for a computer that has Windows 7 Starter edition on it? (Choose all that apply.) Windows 8.1 Windows 8.1 Pro Windows 8.1 Enterprise Windows 8.1 Ultimate

Windows 8.1 Windows 8.1 Pro

What operating systems support multilingual support?

Windows 8.1, 8, Ultimate, and Vista Ultimate

a utility to copy user data and settings from one computer to another

Windows Easy Transfer

FTP client port

20

Global address IPv6

2000::/3

FTP server port

21

SSH server port

22

Telnet port

23

SMTP email server port

25

The Master Boot Record (MBR) method of partitioning hard drives is limited to what maximum size of drives? 1GB 1TB 2TB 2PB

2TB

After installation, how many days do you have to activate Windows 7? 7 30 45 60

30

RDP port

3389

Max transmission speed for bluetooth

3MBps

SLP and AFP

427

HTTPS port

443

SMB over TCP/IP port

445

What is the maximum amount of USB devices that can be daisy chained?

5

DNS server port

53

AFP

548

802.11g

54MBps 2.4GHz 150ft

802.11n

600MBps 2.4 & 5 GHz 230 feet

What type of OS should you install for best performance when you have enough RAM? 8 bit 16 bit 32 bit 64 bit

64 bit

802.11ad

7GBps 60GHz 30 feet

Web server Http

80

Batch File

.bat file extension that contains a list of OS commands that are executed as a group.

A disc image, as defined by the International Organization for Standardization, uses what file extension? .iso .img .disc .cd

.iso

Unassigned address IPv6

0::0

Loopback address IPv6

0::1 or ::1

How does one get rid of a proxy malware?

1. clear proxy settings 2. regedit currentuser\software\microsoft\windows\currentversion\internet settings

What is the steps to fix the "BOOTMGR is missing" error?

1. select adv options in troubleshoot 2. select auto repair

802.11ac

1.3GBps Below 6GHz 230 feet

10Base2

10 MBps Coax cable uses BNC connector 185 meters

CAT-5

10/100BaseT 100MHz Both two cable pairs seldom used today

CAT-6

10/100BaseT, Gigabit Ethernet Up to 250 MHz Both Less crosstalk because it has a plastic core that keeps the twisted pairs separated. CAT -6 and its variations are the most popular category used today.

CAT-6a

10/100BaseT, Gigabit Ethernet, 10Gig Ethernet Up to 500 MHz Both Doubles the frequency of CAT -6. CAT -6a is sometimes unofficially called CAT -6e.

CAT-7

10/100BaseT, Gigabit Ethernet, 10Gig Ethernet Up to 600 MHz Individual pair shield and overall cable shield Shielding almost completely eliminates crosstalk and improves noise reduction. Expected to have a longer life expectancy than previous twisted-pair categories.

CAT-5e

10/100BaseT, Gigabit Ethernet 250MHz Both Has four twisted pairs and heavy duty sheath to help reduce crosstalk.

100BaseFL, 100BaseFX

100MBps Fiber-optic uses ST or SC or LC MT-RJ connector 2km

100BaseT

100MBps Twisted pair (UTP or STP) RJ-45 connector 100 meters

CAT-3

10BaseT 16MHz Unshielded Used for phone lines

1000BaseX

10GBps Fiber-optic uses ST or SC or LC MT-RJ connector 2km

10GBaseT

10GBps Twisted pair (UTP or STP) RJ-45 connector 100 meters

10Base5

10MBps Coaxial with AUI 15-pin D-shaped 500 meters

10BaseF,10BaseFL

10MBps Fiber-optic uses ST or SC or LC MT-RJ connector 2km

10BaseT

10MBps Twisted pair (UTP or STP) RJ-45 connector 100 meters

Operating range for Bluetooth 2.0

10meters

POP3 email client port

110

What are the dimensions of a ATX motherboard?

12 inches wide 9.6 inches deep

SMB over netBios

137, 138, and 139

IMAP email client port

143

1000BaseFX

1GBps Fiber-optic uses ST or SC or LC MT-RJ connector 2km

1000BaseT

1GBps Twisted pair (UTP or STP) RJ-45 connector 100 meters

Standard Image

A copy of an entire hard drive that includes Windows 7, drives, and applications that are standard to all the computers that might use that copy.

Distribution Server

A file server holding Windows setup files used to install Windows on a computer networked to a server

Partitions

A hard drive can be divided into one or more______?

Image Deployment

Installing a standard image on another computer. Always results in a clean install.

upgrade paths

A qualifying OS required by Microsoft in order to perform an in-place upgrade

Push Automation

A server automatically installs a new image or OS upgrade to a computer when a user is likely o not be sitting at it.

Network Discovery

A setting that allows this computer to see other computers on the network and vice versa

Active Directory

A windows server directory database and service that is used in managing a domain to allow for a single point of administration for all shared resources on a network, including files, peripheral devices, databases, web sites, users and services.

What built-in tools can be used to clean up a computer?

Add/Remove, Defrag, disk cleanup

Which component may be considered a field replaceable unit (FRU)? (1pts) power supply hard drive LCD screen All of the above

All of the above

Zero-Touch high volume deployment

An installation strategy that does not require the user to start the process. Instead a server pushes the installation to a computer when a user is not likely to be sitting at it.

What are three important things to consider about wireless networks?

Antenna placement, Antenna selection, and access point power

Boot Loader Menu

Appears and asks you to select an operating system when using a dual boot

5400, 7200, and 10,000 RPM

At what three speeds in revolutions per minute might the spindle inside a hard drive rotate?

You need to troubleshoot a driver issue. When Windows Vista is booting, you press F8 to enter the Advanced Boot Options menu. Which option is NOT an option listed in the menu?

Automated System Recovery

What two different types of firmware may be used on motherboards? BIOS CEFI UEFI CMOS

BIOS UEFI

Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered? Control Panel BIOS setup Device Manager Computer

BIOS setup

What type of update, updates GSM and 3G on phones?

Baseband update

While servicing a printer issue a user asks you to install a application, the application isn't listed in approved software list. What should you do?

Instruct user that they must obtain installation approval and a licensed copy of the software.

Where do today's computers store almost all motherboard configuration data? BIOS ROM CMOS RAM DIMM RAM Solid State Disk

CMOS RAM

What type of fire extinguisher should be used in a server room?

Class C

Which products are considered to be hypervisors? Client Hyper-V Virtual PC VirtualBox VMVisor

Client Hyper-V Virtual PC VirtualBox

User State Migration Tool

Command line tool that only works when a computer is a member of a Windows domain. Helps migrate user files and preferences between computers.

You need to access a shared folder named research$. What fact is true about this shared folder?

It is hidden

What editions of Vista with service pack 2 of windows 7 could it upgrade to?

Windows 7 Ultimate and Home

Domain

Logical group of networked computers that share a centralized directory database of user account information and security.

7 pins, 15 pins

How many pins does a SATA internal data cable have? How many pins does a SATA power cable have?

Which of the following is used to uniquely identify a computer on a network? network ID ARP address IP address serial number

IP address

Custom Installation

In Windows 7 a clean installation is called______?

motherboard BIOS

Contained on a chip on the motherboard and manages devices such as , keyboard, monitor, and hard drive.

System BIOS (basic input/output system)

Contains Instructions for running essential hardware devices before an operating system is started.

A user is locally connected to a printer on his Windows Vista computer. The printer is disconnected from the computer and connected to the local network. You need to change the port for the printer on the user's Windows Vista computer. How could you change the port settings?

Control panel > Printer (hardware and software) > right click printer > properties > ports tab

Where does one change format of date?

Control panel> click, lang, region> select region lang

Windows Easy Transfer (7) or Files and Setting transfer Wizard (xp)

Copy user data and setting from one computer to another.

During the Windows 8.1 installation, what option must be selected in order to perform a clean install? -Custom: Install Windows only (advanced) -upgrade to Windows 8.1 -Clean Install (advanced) -Fresh Install (advanced)

Custom: Install Windows only (advanced)

Workgroup

In Windows, a logical group of computers and users in which administration, resources, and security are distributed throughout the network, without centralized management or security.

Domain Controller

In a Windows domain where is the centralized database kept?

You need to upgrade a Windows Vista Home Premium computer to Windows 7 Home Premium. What should you do prior to the upgrade?

Install the latest service pack.

Which of the following is NOT an internet appliance?

DNS

What is true about using the chkdsk utility?

Detects and fixes file system errors on a windows disk.

What guidelines need to be stressed when discussing phosphorus?

EPA, OSHA, MSDA

What acronym is another name for static electricity, which can damage chips and destroy motherboards? LCD ESD EMI CRT

ESD

Windows server 2011, Linux, Unix

Examples of network operating systems

Unique local address IPv6

FC00::/7

Link-local IPv6

FE80::/64

Multicast IPv6

FF00::/8

A computer must have a DVD drive in order to install Windows 8. True or False

False

The price for Windows 7 is the same regardless of the edition and type of license you purchase. True or False

False

What two methods are available for Windows to use to partition a drive? UEFI GPT EFT MBR

GPT MBR

What should be done after reassembling a laptop, but before installing the battery or AC adapter? (1pts) Remove the keyboard so that you can test proper voltage on the motherboard once the battery and/or AC adapter are reconnected. Gently shake the laptop to ensure nothing is loose inside of the case Press the power button to drain any electricity in the system Attack ESD strap alligator clip to a different grounding source

Gently shake the laptop to ensure nothing is loose inside of the case

Compatibity mode

Group of settings that can be applied to older drivers or applications that might cause them to work in Windows 7

What version of Win Vista syncs with network folders?

Home Premium

Four

How many hard drives are necessary to implement RAID 10?

What are the two different methods for partitioning hard drives? -Extended Partitioning Scheme (EPS) -Master Boot Record (MBR) -Standard Partition Layout (SPL) -GUID Partition Table (GPT)

Master Boot Record (MBR) GUID Partition Table (GPT)

Windows Preinstallation Environment/ Windows PE

Minimum operating system used to start the installation

Home network

Network Discovery is turned on and you can join a homegroup.

Work Network

Network Discovery is turned on, you can join a domain, but you cannot join a homegroup

Explorer

Once a virtual machine wizard is complete the new virtual machine is listed in the __________ window

File System

Overall structure an OS uses to name, store, and organize files on a volume.

What diagnostic software is used by several manufacturers, and can run tests on keyboards, video, speakers, touchpad, optical drives, wireless LANs, motherboard, processor, ports, hard drive, and memory? (1pts) PC-Fixit PC-Doctor WinScan DiagNow

PC-Doctor

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched? POST card ROM module BIOS memory CMOS firmware

POST card

What updates cell towers near phone?

PRL update

What cloud service provides hardware and software necessary for app dev?

PaaS

Virtual PC, VirtualBox, VMware,

Popular virtual machine programs

Device Manager

Primary Windows tool for managing hardware

Drive imaging or Disc Cloning

Process of copying an entire hard drive to another bootable media device.

Dial-up connects to what jack?

RJ-11

High-touch with retail media or image disc

Requires a technician physically sitting at a machine and installing Windows on a PC

Windows Upgrade Advisor

Simplest way to find out if a system can be upgraded to windows 7 is to download, install, and run the ______?

Device Drivers

Small Programs stored on the hard drive that tell the computer how to communicate with a specific hardware device.

Microsoft Assessment and Planning (MAP) Toolkit

Software that can be used by a system administrator from a network location to query hundreds of computers in a single scan to determine if a computer qualifies for a Windows upgrade.

Global Account

Sometimes called a Domain User account or network account, used at that domain level, created by an administrator and stored in the SAM

Startup BIOS

Starts the computer and finds a boot device that contains an operating system.

True

T or F: An upgrade from Windows Vista to 7 carries applications and settings forward.

True

T or F: The OEM version of Windows can only be installed on a new PC for resale.

False

T or F: The price for Windows 7 is the same regardless of the edition and license purchased.

What must your motherboard have to use BitLocker Encryption in Windows 7 which will ensure that your hard drive cannot be used in another computer? TPM chip CMOS RAM BIOS password Encrypted USB port

TPM chip

The GUID Partition Table (GPT) method for partitioning a drive allows up to 128 partitions. True or False

True

The OEM version of Windows 7 can only be installed on a new PC for resale. True or False

True

Active Directory

The directory database used by Windows Server to control resources on a network

When copying a file encrypted with EFS what happens when the file is copied to a volume that doesnt have EFS enabled?

The original remains encrypted new isnt encrypted

When removing screws while working on a laptop, what should be done with the screws? (1pts) They should be stored or labeled They should be disposed of They should be left inside the case of the laptop They should be painted to indicate where they go

They should be stored or labeled

If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop? (1pts) Touch a non-painted metallic surface on the laptop Wash your hands Touch any part of the laptop Move around prior to touching the device

Touch a non-painted metallic surface on the laptop

Answer File

Used during an unattended installation

setup BIOS

Used to change motherboard settings

Lite-touch, high volume deployment

Uses a deployment server on the network to serve up the installation after a technician starts the process

What wireless security protocol provides most security?

WPA

bootrec /rebuildBCD

What command can you use to rebuild the BCD

The chkdsk command

What command-prompt command do you use to determine if a drive has bad sectors?

1.5 Gb/sec, 3 Gb/sec, 6 Gb/sec

What is the transfer speed for SATA I? SATA II? SATA III?

Solid state drives, magnetic drives, and hybrid drives

What three types of technologies are used inside hard drives?

SD, SDHC

What two SD standards utilize the FAT file system?

DVD-RAM, BD-RE

What two optical disc drive standards allow for rewritable discs?

DVD-R DL, DVD+R DL

What two optical disc drive standards support writing discs with a total capacity of 8.5GB?

UDF

What type of file system is used by Blu-ray discs?

exFAT

What type of file system is used by SDXC memory cards?

Volume

When a partition is formatted with a file and assigned a letter drive it is called _______?

In UEFI/BIOS setup

When implementing RAID on a motherboard, where do you enable the feature?

Which of the following statements regarding working inside a laptop computer is true? (1pts) When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components. If an internal component needs replacing, you should always replace the component rather than disable it. Repairing a laptop is always more cost effective than buying a new one. The LCD screen of a laptop is never considered to be a field replaceable unit.

When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components.

When is it okay to touch the inside of a computer that is turned on? (1pts) When using a multimeter to measure voltage output When a qualified electrician is present When disassembling the computer When reassembling the computer

When using a multimeter to measure voltage output

RAID 1

Which RAID level mirrors one hard drive with a second drive so that the same data is written to both drives?

RAID 5

Which RAID level stripes data across multiple drives to improve performance and also provides fault tolerance?

B & C

Which features are available in Windows 7 Home Premium? A. backup to network b. Scheduled backups c.windows media center d. join a domain

Public Network

Which network location option means the Network Discovery is turned off and you cannot join a homegroup or domain.

MicroSD, also the same size as MicroSDHC and MicroSDXC

Which type of flash memory card is currently the smallest type of card?

Windows 7 profesional

Which windows 7 edition is intended for Business users and allows purchase of multiple site licenses.

100BaseT purpose Transmit +/-

White/green, green White/orange, orange

100BaseT purpose Receive +/-

White/orange, white/green orange, green

Programs and Features Window

Window listing the programs installed on a computer where you can uninstall, change, or repair the programs.

What editions of Windows can enable Windows XP mode?

Windows 7 Pro, Home, Ultimate

What Windows 7 64-bit version editions could be installed on a computer that has 16 GB of RAM? (Choose all that apply.) Windows 7 Professional Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium

Windows 7 Professional Windows 7 Home Premium

What detects horizontal movement but not tilt on a phone?

accelerometer

Whats the best way to ensure something has most updated drivers?

accept option to download drivers and new packages

A red x is displayed on WiFi adapter what does this mean?

adapter is disabled

A computer is running slow and a 150 GB drive is only installed on the computer what should be done?

add identical and config for RAID-0

contains a list of OS commands that are executed as a group

batch file

Which statement is NOT a good practice when working inside a computer case? (1pts) be sure to hold expansion cards by the edge connectors don't touch a microchip with a magnetized screwdriver remove loose jewelry don't touch the inside of a computer that is turned on

be sure to hold expansion cards by the edge connectors

100BaseT purpose Gigabit ethernet

blue, white/blue, white/brown, and brown

A computer keeps getting bsod what is the first step to fix?

boot from last good config

If using a dual or multiboot configuration, what screen appears during the boot sequence? OS select BIOS screen boot loader menu Multi-Windows Login screen Secure Boot OS page

boot loader menu

What replace NTLDR file?

bootmgr

cable internet

broadband technology that uses cable TV lines and is always connected

RG-59

used for TV

Which setting can be configured via the BIOS screen? Windows driver status set desktop bakcground screen saver timeout value change the boot sequence

change the boot sequence

MAN

city or campus internet

What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed? clean install dual boot in-place upgrade standard

clean install

Preboot eXecution Environment/ PXE

contained in the BIOS code on the motherboard. It searches for a server on the network to provide a bootable operating system.

What devices could be paired over bluetooth? docking station credit card readers memory/micro SD card headsets speakers game pads

credit card readers headsets speakers game pads

RG-6

used for TV uses F connector

straight-through cable

used to connect a computer to a switch or other network device

When upgrading from cellphone to smart phone what should be considered?

data plans screen size apps

bridge

device that is between two segments of a network and manages the network traffic

What attack best describes one involve passwords and encryption?

dictionary attacks

What command can be used to remove partitions and convert a drive to GPT? fdisk bootrec diskpart gptconv

diskpart

If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create? dual cross controlled selective

dual

What feature on android would secure the data?

encryption

How to ensure probe requests arent sent by a laptop?

ensure connect when network not broadcasting is cleared

What is the first step when a fire starts?

evacuate the building

the overall structure an OS uses to name, store, and organize files on a volume

file system

Programs and data that are stored on a motherboard are referred to by what term? firmware package blob instruction set

firmware

What is a possible remedy if your system hangs at odd times or during the boot? install new CMOS RAM remove the TPM chip flash the BIOS format the hard disk

flash the BIOS

Law enforcement agencies sometimes use what type of data to reconstruct a person's travels? accelerometer tethering geotracking geospotting

geotracking

Whats not a security measure for mobile devices?

geotracking

T568A

green pair connect to pins 1 and 2 whilst the orange is connected to pins 3 and 6 and blue is on pins 4 and 5 and brown uses 7 and 8

DSL (Digital Sub Line)

group of broadband technologies that covers a wide range of speeds. DSL uses ordinary copper phone lines and a range of frequencies

Where is MBR stored

hard disk

What would happen if a phone playing music was brought into a sauna but then stopped playing music soon after?

iPhone overheated

What should be done prior to upgrading to a windows 7 from vista?

install latest service pack

How to properly ensure that a computer receives a new ip address?

ipconfig /release ipconfig /renew

What does "plenum" rating tell about the cable?

it will not produce toxic gas when burnt

What are two names for the database that holds digital signatures provided by OS manufacturers, such as Microsoft and Red Hat? key-exchange Key key-enrollment Key key-registration Key key-authority Key

key-exchange Key key-enrollment Key

WAN

large geographical wireless network

What does the D:\MYDOCS\FILECHK.* /S command do?

locates all files in MYDOCS with the name FILECHK

A member has lost their phone it had remote wipe and passcode locks, what should be done?

login to iCloud and remote wipe the device

As a technician who frequently observes electrostatic discharge damage, you have become concerned about the presence of contributing factors in your work area. Which environmental condition is most likely to cause ESD?

low humidity

What be used to lengthen battery time on a iPhone?

low power mode

What most likely is to harm the data on a SATA hdd and backup tapes?

magnets

What can REGSVR32 be used for?

missing dll files

What general-purpose tool can measure characteristics of electricity in a variety of devices? loopback plug POST card multimeter cable tester

multimeter

What diagnoses problems with NetBIOS name resolution?

nbtstat

What is the fastest method to start spooler service on a computer?

net start spooler

What verifies entries on a DNS server?

nslookup

T568B

orange uses pins 1 and 2 and green uses pins 3 and 6 and blue uses pins 4 and 5 and brown uses 7 and 8

How would one ensure no unauthorized user is on a WPA access point?

periodical site surveys

PAN

personal devices communicating in short range

What cant be claimed from a lot of old parts?

phosphorus from a CRT monitor with a broken screen

What is the second step in opening the case of a working computer? (1pts) power down the system and unplug it back up important data open the case cover press and hold down the power button for a moment

power down the system and unplug it

crossover cable

used to connect two like devices such as hub to hub or computer to computer

Whats the best way to provide authentication for a small business?

usernames and strong passwords

Which of the following represents a method for accessing the BIOS setup program? -boot Windows and go to Control Panel -set a motherboard jumper and start the computer -press a key or combination of keys during the BIOS POST -boot to the BIOS setup floppy disk

press a key or combination of keys during the BIOS POST

Why would tethering internet from phone to devices be good practice?

prevent data leaking

What important information is needed if you are installing an OEM version of Windows 7? installation code receipt of purchase OEM license product key

product key

Data is sent using UDP method some collisions occur what will happen as a result?

protocol will drop the lost packets the application will transmit the packets

punchdown tool

punch indiv wires into RJ-45 jacks

a server automatically installs a new image or OS upgrade to a computer when a user is not likely to be sitting at it

push automation

What should you do first if a memory card slot is not functioning?

reboot

For some brand-name computers, the hard drive contains a partition that can be used to reinstall Windows. What is the name for this partition? reinstall partition recovery partition restore partition rebuild partition

recovery partition

What is in jeopardy when shutting down a computer incorrectly alot?

registry

A computer boots as usual but the screen remains black what should be done?

replace monitor

Why would one use SFC?

repopulates the dllcache folder

Whats the term for sharing cloud services with multiple subs?

resource pooling

What can fix a driver issue when last known good config doesnt work?

restart into safemode, perform driver rollback

How would a program be ran with higher permissions?

right-click and run as admin, right-click cmd> run as admin> enter command for program> right-click>properties>compat tab> run as admin

SOHO typically comes with many functions which can be:

router, switch, WAP, firewall, and Ftp server

Which statement is incorrect about routers?

routing occurs at OSI layer 4 (transport)

What commands are used by the USMT software? (Choose all that apply.) imagecopy scanstate loadstate imagestate

scanstate loadstate

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load? Execute Disable Bit Secure Boot UEFI Defender Bootlocker

secure boot

A major update release on Windows is referred to by what term? system release update pack security release service pack

service pack

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started? kernel device driver setup UEFI/BIOS system drive

setup UEFI/BIOS

A user was hacked at a coffee shop what attack most likely happened?

shoulder surfing

What attack involves examining someones computer to steal info?

shoulder surfing

LAN

small local area network

a copy of an entire hard drive that includes the Windows OS, drivers, and applications that are standard to all the computers that might use that copy

standard image

What should you do with a angry customer?

stay calm

What should you do if you want to be able locate your laptop in the event of loss or theft and give it a command through the Internet to lock it or delete data? -set a BIOS No Access password -subscribe to LoJack for Laptops -enable a GPS module in the BIOS -install a high-power WiFi card

subscribe to LoJack for Laptops

What two different passwords can be set to lock down a computer from unauthorized access? supervisor password e-mail password screen saver password user password

supervisor password user password

What process is it when data is uploaded to desktop computer?

synchronization

contains instructions for running essential hardware devices before an operating system is started

system BIOS

a device dedicated to timing activities on the motherboard system clock

system clock

What tool should be used to setup a scheduled restore point creation?

task scheduler

What are two different ways by which a laptop could utilize the cellular network connection of a mobile device? proxy store and forward tethering hotspot

tethering hotspot

What has occurred if you see the message "Chassis Intruded! System has halted." the next time you start your computer? -the disk has failed -Windows has not been activated -the case has been opened -the keyboard has been unplugged

the case has been opened

What can be done to not allow personal info to be given through browser on internet explorer?

turn on smartscreen filter

toner probe

two-part kit used to find cables in walls of buildings

an installation that does not require a technician to respond to prompts by the setup program

unattended installation

What should be done first when display isnt showing on a laptop?

use fn key to toggle internal video adapter

How does one access system recovery on Win 7 computer?

use install disc