CHAPTER 8 Practice questions

Which of the following printers would produce the highest print quality?

600 DPI

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

A corona wire is dirty.

You want to restrict the hours that the QA printer is available from Windows. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?

Advanced Tab

Which of the following types of printers heats the ink in its print head to print?

Bubble jet (inkjet)

You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform?

Calibrate the printer.

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer.

One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the MOST likely cause?

Check the gap between the printer head and the paper.

If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?

Configure the printer to be a shared printer.

Which of the following methods can be used to connect a printer to a network? (Select TWO.)

Connect your printer to an external print server device that is connected to the network. Plug an Ethernet cable into the network port in the printer.

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?

Developing roller

Which of the following printer types is considered an impact printer?

Dot matrix

Which type of printer uses an inked ribbon?

Dot matrix

Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department. Which of the following printer configuration would BEST facilitate the manager's request?

Duplexing

You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?

Edit the printer properties to configure device-specific settings.

Which of the following are printer languages? (Select THREE).

Escape codes PCL PostScript

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem?

Fuser rollers

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following, if adjusted or replaced, would BEST fix the printer?

Fuser unit

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?

If the printer is Ethernet capable, it can be connected to the network through a wireless router.

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?

Impact

You're troubleshooting an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. Which of the following will MOST likely fix this problem?

Install a maintenance kit.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue?

Install additional memory in the printer.

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

Laser

Which type of printer uses lasers and electrical charges to transfer images to paper?

Laser

Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets the printing requirements for your company?

Laser

Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer?

Lines or splotches repeated at regular intervals on the print job.

Which printer permission would you assign to a user so that she can pause the printer?

Manage this printer

Which of the following is an advantage of connecting a printer to a network?

Multiple users can print to the same printer.

The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers. Which of the following printer connections would BEST facilitate multiple user access?

Network

Which of the following components are found in dot matrix printers? (Select TWO.)

Platen Tractor feed

Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?

Primary corona

Which of the following allows a computer to communicate with a printer?

Print driver

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?

Print queue

Which printer management components would you use to view the port a printer uses? (Select TWO.)

Print server properties Printer properties

You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems. Which of the following print methods would provide the BEST output for your customers to use?

Print the file to PDF.

Which of the following virtual printing options allows you to convert a Word document into a .jpg file?

Print to Image

You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should. Which inkjet maintenance task do you need to perform?

Printer cartridge calibration

Which printer management component would you use to view the drivers used by a printer?

Printer properties

You have just installed a maintenance kit in your laser printer. Which of the following is the BEST next step to perform?

Reset the page count.

You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks that you noticed needed to be done. Which of the following BEST describes the next step you should perform?

Reset the page count.

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO).

Rubber scraper Fluorescent lamp

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

Spots at regular intervals on the page

Oliver, a user in your company, is using an inkjet printer. After using this printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue. Which of the following is MOST likely causing Oliver's printer to malfunction?

The printer's heads are out of position and need to be aligned.

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems?

The wrong print driver has been selected.

You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability. Which of the following would be the BEST option when ordering new toner for these printers?

Toner cartridges recommended by the printer manufacturer.

Which component in a laser printer charges the paper to attract toner?

Transfer roller

Which connector is most commonly used to connect printers to desktop PC systems?

USB

While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner?

Use an anti-static micro-filtering vacuum.

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner?

Use an anti-static vacuum.

For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem?

Use the automatic print head cleaning feature.

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select TWO).

Verify that it is working correctly by printing a test page. Edit the printer properties to configure paper tray and other device-specific settings.

Which of the following paper types should not be used in inkjet printers?

Very glossy paper

You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem?

Wrong print driver

Your system administrator shared a USB laser printer connected to your Windows 10 system so other users on the network can send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job?

You do not have the Manage documents permission.