Chapter 8: Production and Operations ManagementAssignment
True or false: ISO is a governmental body.
False
Select all that apply Select outputs of the production process
services goods
The acronym for using computers to guide and control the manufacturing process is referred to as
Blank 1: CAM
What process requires long production runs that turn out finished goods over time?
Continuous process
When production runs are short and machines are frequently changed to make different products, which process is being used for production?
Intermittent
Which sector has suffered less from the economic slowdown than the manufacturing sector?
Service
Select all that apply Which of the following are resulting outputs in the production process?
Services Goods
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
True
Mass production focuses on producing:
a limited variety of products
Select all that apply Examples of a problem solved by operations management planning as it relates to manufacturing include:
facility location inventory control
Companies sometimes spend millions to move location:
for proximity to customers
Select all that apply Select outputs of the production process.
goods services
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
Select all that apply Uses of sensors to control manufacturing processes include:
measuring humidity the measurement of the thickness of material
The basic premise of just-in-time inventory is:
minimum inventory is kept on hand
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:
operations management
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
Select all that apply Developing countries are providing new markets for companies that can provide them with needed:
technology goods services
Overall company quality is outlined by the standards set by the Quality Award
Blank 1: Malcolm Blank 2: Baldrige Blank 3: National
What is the acronym used for the system of production that uses computers to control the manufacturing process
CAM
Which term describes the act of buying of all materials needed by the organization?
Purchasing
Select all that apply Which of the following are uses of robots in service industries today?
Robot vacuum cleaners in office buildings A robot delivering room service to guests in hotels
The physical arrangement of resources in the production process refers to:
facility layout
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D printing
Select all that apply What does the production process add to materials?
Form utility Value
By providing needed goods and services to developing markets a company:
will experience growth
When providing a service the goal of is to create a good experience for the customer.
Blank 1: operations Blank 2: management
When a computerized data control detects a problem, it notifies someone to make needed changes.
Blank 1: sensor
is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
Blank 1: Production
Using machines designed to do multiple tasks in order to produce a variety of products is called
Blank 1: flexible Blank 2: manufacturing
The economic slow down has had more of an effect on the sector when compared to the sector.
Blank 1: manufacturing Blank 2: service
Using factors like land, labor, and capital to create goods and services is referred to as
Blank 1: production
A production process like that of a chemical plant where the process is long during production is called a(n) process.
Blank 1: continuous
A key to company growth is providing goods and services to developing
Blank 1: markets
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) manager.
Blank 1: operations
process is when long production runs turn out finished goods over time.
Blank 1: Continuous
The value added to inputs during the creation of a product is called
Blank 1: form Blank 2: utility
3D printing is a production process also known as manufacturing.
Blank 1: additive
The type of production that puts components together is referred to as a(n) process.
Blank 1: assembly
Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain in the global market.
Blank 1: competitive
The main idea behind mass production is to produce a large number of a limited variety of products at a very low
Blank 1: cost
The goal of operations management in service industries is satisfaction.
Blank 1: customer or consumer
Converting and transforming resources into goods and services in business is referred to as
Blank 1: operations Blank 2: management
ISO is a worldwide nongovernmental federation of national bodies.
Blank 1: standards
Production adds , or utility, to materials or processes.
Blank 1: value or form
Which production system tailors products to meet the needs of large numbers of individual customers?
Mass customization
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose while staying competitive.
Blank 1: locations
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called production.
Blank 1: mass
Global competition grows stronger each year making the future of robust with career opportunities.
Blank 1: operations Blank 2: management
True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.
False
Select all that apply The goal of operations management is to:
create a good experience for the customer keep operations running efficiently
A specialized area in management that converts or transforms resources, including human resources, into goods and services is management.
Blank 1: operations
The -- inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
Blank 1: just Blank 2: in Blank 3: time
Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?
Operations
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the , thus, developing an inter-firm approach to operations management.
Blank 1: Internet
manufacturing refers to the production of goods using less of everything.
Blank 1: Lean
planning helps to solve issues related to facility layout, facility location, and inventory control.
Blank 1: Operations Blank 2: Management
refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
Blank 1: Quality
Putting together components is the process.
Blank 1: assembly
The goal of operations management in service industries is satisfaction
Blank 1: customer or consumer
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential
Blank 1: customers, clients, or consumers
Tailoring products to meet the needs of individual customers is referred to as mass
Blank 1: customization
Economies of scale, being closer to customers to reduce distribution costs, or being nearer to resources, are reasons why companies may spend millions of dollars to move their
Blank 1: facilities or operations
Arrangement of resources, including people, to most efficiently produce goods and services is referred to as
Blank 1: facility Blank 2: layout
The term means selecting a geographic location for a firm's operations.
Blank 1: facility Blank 2: location
An example of utility is when a butcher produces a specific cut of beef.
Blank 1: form
The value producers add to materials in the creation of goods and services is the definition of utility.
Blank 1: form
Because of , more flexibility in choice of business location has increased while allowing firms to remain competitive.
Blank 1: information Blank 2: technology
Choosing facility location has become more flexible for both companies and employees through the use of such as texting, teleconferencing, cell phones, and email.
Blank 1: information or communication Blank 2: technology
A short production run with frequent adjustments to machines is considered a(n) process of production.
Blank 1: intermittent
To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered - - to go to the assembly line.
Blank 1: just Blank 2: in Blank 3: time
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of
Blank 1: lean Blank 2: manufacturing
Catering to a large number of individuals through product design that meets specific customer needs is the goal of
Blank 1: mass Blank 2: customization
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as requirement planning.
Blank 1: materials
Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of
Blank 1: materials Blank 2: requirement Blank 3: planning
Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in
Blank 1: operations Blank 2: management
The task of involves the buying of all materials needed by the organization; also called procurement.
Blank 1: purchasing or procurement
When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of
Blank 1: quality
Robots have now begun to operate in the sector as well as in manufacturing.
Blank 1: service
The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) for overall company quality using several key areas for measurement.
Blank 1: standard or benchmark
The conversion process of inputs into a final product is what adds to a good or service.
Blank 1: utility or value
_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.
Facility location
True or false: CAM is the computer aided process used to design products.
False
Select all that apply Lean manufacturing uses:
less time less resources
Goods, services, and ideas are all of the production process.
Blank 1: outputs
Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a role.
Blank 1: purchasing or procurement
Choose the answer that refers to a production process that puts components together.
Assembly
What is the acronym used for the system of production that uses computers to control the manufacturing process?
CAM
What strategy focuses on a company deciding where to locate its operations?
Facility location
In order to be a quality organization, a firm must:
consistently produce what the customer wants
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
