CHAPTER 8 QUIZ

A team is characterized by different and complementary resources of members. a. True b. False

A

Communication that devalues another member's ideas is egocentric communication. a. True b. False

A

Constructive conflict occurs when members have established a supportive, open climate of communication. a. True b. False

A

Group interaction generally produces more creative outcomes than individuals alone can produce. a. True b. False

A

Group norms are: a. Standardized guidelines regulating how members act and interact with each other. b. Leadership behaviors. c. Changes in the communication habits of the group. d. Official rules about group decision making.

A

Groups can be too small. a. True b. False

A

Groupthink may occur when groups are too cohesive. a. True b. False

A

Initiating ideas, seeking information, elaborating ideas, and offering critical analysis are examples of task communication. a. True b. False

A

Javier suggests steps for the group's agenda and agrees to keep a record of the group's progress. This is an example of: a. procedural communication. b. egocentric communication. c. climate communication. d. task communication.

A

Leadership can be provided by more than one person. a. True b. False

A

Which of the following statements about group conflict is true: a. Effective members promote conflict that is constructive for the group's tasks and climate and discourage conflict that disrupts healthy discussion. b. Effective members are willing to engage in conflict and hurt others' feelings if it means getting the job done quickly. c. Effective members avoid only constructive conflict. d. Effective members steer the group away from engaging in all forms of conflict.

A

All of the following are recommended strategies for people meeting in a virtual, or online, groups EXCEPT for: a. Have regular nontask meetings. b. Encourage members to multitask during group meetings. c. Post information about all members on a group site so members get to know about one another. d. Use multiple channels of mediated technology to stay in touch, such as text, tweets, etc.

B

Because of ________, it's hard for some members of a group to hold out for their point of view when their peers have a different opinion. a. task communication b. conformity pressures c. open climates d. social loafing

B

Characteristics of a group include all of the following EXCEPT: a. Individuals interacting over a period of time depending upon one another. b. Individuals dedicated to their own personal success. c. Individuals who perceive themselves as interdependent. d. Individuals following shared rules of conduct in order to reach a common goal.

B

If all members of a group have equal power, the group has a hierarchical power structure. a. True b. False

B

Jonathan is Cori's boss. Jonathan says to Cori, "If you don't complete this assignment by the end of the day, you are going to be demoted." The type of power that Jonathan is using is known as: a. reward power. b. coercive power. c. legitimate power. d. hierarchical power.

B

Leadership is a person who has particular qualifications and abilities. a. True b. False

B

_______ is the attempt to increase personal status in groups by winning the approval of high status members. a. Individualism b. Social climbing c. Status consensus d. Corruption

B

All of the following are ways that communication can enhance group cohesion EXCEPT for: a. Communication can emphasize the group/team and the common objectives of all members. b. Cohesion can be enhanced by talking in ways that allow all members to feel valued and part of the group. c. Communication can reveal which members have more power, causing lower status members to participate less. d. Cohesion is fostered when communication highlights similarities between members.

C

What are two potential strengths of groups? a. Groups tend to need less time and generate more creativity. b. Groups require more time and experience conformity pressures. c. Groups generate greater resources and are more thorough. d. Groups generate less individual input and more diversity.

C

Which of the following is a primary responsibility of leaders? a. Send reminder notices of upcoming group meetings b. Steer the group away from conflict c. Ensure group members engage in sound research and reasoning d. Pick up the slack of group members who underparticipate

C

Which of the following statements about the use of power is true? a. "Power over" is the ability to delegate, while "power to" is the ability to intimidate. b. "Power over" is the ability to empower others to reach their goals, while "power to" is the ability to help or harm others. c. "Power over" is the ability to help or harm others, while "power to" is the ability to empower others to reach their goals. d. "Power over" is the ability to intimidate, while "power to" is the ability to control.

C

If a group has developed a habit of ending the meeting without taking an official vote to adjourn, that is an example of: a. power over. b. coercive power. c. social loafing. d. a group norm.

D

Teams differ from other sorts of groups in what ways? a. Teams consist of people with diverse skills. b. Teams consist of people who bring different resources to a common project. c. Teams tend to develop a greater interdependence and sense of collective identity than most other groups. d. All of these.

D

Which type of group communication focuses on encouraging members to contribute cooperatively, build enthusiam, and evaluate ideas critically? a. Procedural communication b. Task communication c. Egocentric communication d. Climate communication

D