CHAPTER 8

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

This is related to who makes important decisions in the organization

Centralization vs. decentralization

Without this, the organization begins to drift and become disorganized

Common purpose

Individuals do make a difference, but they cannot do everything themselves

Coordinated effort

Which of these would be considered observable artifacts in an organization?

Decorations Rituals Awards

Which of the following statements are true regarding a market culture? (Choose every correct answer.)

Employees are expected to work hard, react fast, and deliver quality work on time, Customers, productivity, and profits take precedence over employee development and satisfaction. It is driven by competition and a strong desire to deliver results.

Vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

Horizontal

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

________ is the arrangement of having discrete parts of a task done by different people.

A division of labor

A(n) ______ culture values flexibility and has an external focus.

Adhocracy

What are the four types of organizational culture outlined in the competing values framework (CVF)?

Adhocracy Clan Hierarchy Market

This has to do with having the rights associated with managerial tasks

Authority, responsibility, and delegation

______ represent core, taken-for-granted, unobservable aspects of an organization's culture.

Basic assumptions

How do human resource practices contribute to an organization's strategic goals?

By making sure employees have the proper skills and motivation

This results in greater efficiency

Division of labor

______ values represent the values and norms actually exhibited in the organization.

Enacted

What is the primary cause of failure for strategic initiatives?

Improper execution

Which are layers of organizational culture?

Observable artifacts Basic assumptions Espoused values

Which are advantages of ensuring you have good potential fit with an organization before accepting a position? (Choose every correct answer.)

Positive work attitude Reduced intention to quit Reduced work stress

This is linked with whether the structure is taller or flatter

Span of control

What are the phases of organizational socialization? (Choose every correct answer.)

anticipatory change and acquisition encounter

A ______ culture has an internal focus and values flexibility rather than stability and control.

clan

Freshii headquarters uses a flat organization, which means decision making is more

decentralized.

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

Assume that as part of Scharf's reorganization of Wells Fargo many managers now report to both functional and divisional supervisors. What type of organizational structure does this portray?

matrix

In organizational culture, a story is a(n) ______.

narrative based on true events which is repeated in order to emphasize a particular value

Symbols in organizational culture represent ______.

objects or actions that convey an organization's most important values to others

The competing values framework is a tool companies use to understand ______.

organizational culture

Organizations can use ______, activities that celebrate important events or achievements for the organization, to change the organization's culture.

rites and rituals

Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life are known as rites and ______.

rituals

The process by which people learn the values, norms, and required behaviors that permit them to participate as members of an organization is known as organizational ______.

socialization

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

span of control.

A hierarchy culture has an internal focus; it values ________ over flexibility.

stability and control

A hierarchy culture has an internal focus; it values ________ over flexibility. Multiple Choice

stability and control

Which of the following is not a way for Scharf to inspire change at Wells Fargo?

stock price

Freshii emphasizes a lean management structure. This means that span of control at Freshii is generally

wide.

Place the steps you would use to determine your person-organization fit prior to a job interview in order, with the first step at the top.

1. Create a list of your personal values, strengths, weaknesses 2. Create a list of the organization's values, strengths, and weaknesses 3. Compare your values, strengths, weaknesses to those of the organization and prepare questions to ask potential candidates regarding {

What is the most accurate description of person-organization fit?

A match between an individual's personality and values and those of the organization

Which factors must work in concert to produce successful strategic execution?

Organizational structure Organizational culture HR practices

Which are characteristics of clan culture?

Promotes a feeling of family Encourages collaboration among employees

In order to implement a particular organizational strategy, managers must determine the right kind of organizational:

Structure and Culture

hen managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

TRUE

In organizational culture, rites and rituals represent ______.

activities and ceremonies that celebrate important occasions and accomplishments in the organization's life

In an organization's culture, basic assumptions: (Choose every correct answer.)

are difficult to change are often taken for granted are not observable represent the organization's core values

Based on what you've learned about Freshii, what type of culture does it have?

clan

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

Observable artifacts, espoused values, and basic assumptions are the three levels of organizational ______.

culture

According to the competing values framework (CVF), organizational ______ varies along two dimensions.

effectiveness

Formal statements can help to change an organization's culture by ______.

embedding the culture in various organizational materials such as the mission, vision, and values statements

In organizational socialization, the ______ phase takes place when a person is first hired and comes to learn what the organization is really like and how to adjust her/his expectations.

encounter

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its ______ values.

espoused

Espoused values in an organization's culture represent the ______.

explicitly stated values and norms the organization prefers

A(n) ______ culture values stability and has an internal focus.

hierarchy

The chain of command is also known as the

hierarchy of authority

Human resource practices encompass everything an organization uses to manage its ______.

human capital

Organizational structure:

is concerned with who reports to whom in the organization and who specializes in what work must be aligned with the organization's goals, strategies, and culture

More positive organizational outcomes are associated with ______ cultures.

market

The readily apparent symbols and manifestations of an organization's culture are called its ______.

observable artifacts

A company dress code and award ceremonies would be part of

observable artifacts.

The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit.

organization

In organizational culture, a hero is a(n) ______.

person whose accomplishments embody the organization's values.

In organizational culture, socialization represents the ______.

process by which people learn the values, norms, and required behaviors that permit them to participate as organizational members

Organizational culture is also:

represents beliefs and values shared among workers. helps employees understand why the organization does what it does. is the social glue that binds members of the organization together. is passed on to new employees through socialization and mentoring.

A ______ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.

story

A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business.

strategy

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational ______.

structure

In organizational culture, enacted values represent the ______.

values and norms that are actually exhibited in the organization

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.

FALSE

Two advantages of decentralization are that (1) managers are encouraged to ask for assistance to solve their problems, and (2) decisions are made more slowly because they are discussed at a higher level of management.

FALSE

The type of organizational culture that has a strong external focus and values stability and control is a(n) ______ culture.

market

Without the right to direct the work of others, there is no coordination of effort

Hierarchy of authority

Which of the following are outcomes associated with various types of organizational culture?

Higher market share in clan and market cultures More positive organizational outcomes in market cultures Higher customer satisfaction in clan and market cultures

Which of the following are characteristics of a hierarchy culture? (Choose every correct answer.)

A variety of control mechanisms that measure efficiency, timeliness, and reliability Formalized, structured work environment Internal focus

In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

Symbol

Maritime Industries is a federal contractor that makes navigation equipment for naval ships. Maritime Industries rarely focuses on the external environment and is very rigid due to the structured contracts that drive most of its business. Because the products Maritime Industries sells need little improvement and there is virtually no competition, Maritime Industries takes few risks. Maritime Industries is an example of an adhocracy culture.

TRUE

Willow, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

TRUE