chapter 9 badm
team level
- average level of ability, experience, personality, or any other factor on a team
Employee Stock Ownership Plan (ESOP)
-11 million workers at 12,000 companies participate in ESOPs -Gives employees financial ownership, leading to potential profits -This motivates employees to work smarter and harder.
stock options
-Right to buy a specified amount of company stock at a given price within a given time period. -Being offered more frequently to employees at all levels. -1/3 of all options go to the top five executives at a firm.
empowerment
-giving employees authority and responsibility to make decisions about their work. -By sharing information and decision-making authority -Gives workers a sense of ownership -Keeping them informed about the company's financial performance -Giving them broad authority to make workplace decisions that implement a firm's vision and competitive strategies
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1222
What fraction of U.S. firms currently use work teams, permanent employee groups
2/3
Managers spend __ percent of their time in direct communication with others.
80
team size
Can range widely, but most have fewer than 12 members. Ideal size is often six or seven members
formal communication
Carries messages that flow within the chain of command structure defined by an organization. Downward communication carries messages from someone who holds a senior position in the organization to subordinates Upward communication communication from employees to supervisors and upward to top management levels Open and honest communication is key in formal communication
written communication
Channels include reports, letters, memos, online discussion boards and social media, emails, and text messages Delayed feedback Provides a record of the message Importance to consider audience, the channel carrying the message, and the appropriate degree of formality Email is ubiquitous (ever-present) in nature
Yolanda Mangolini
Director of Diversity and Inclusion for Google, which has made a $150 million commitment to internal and external diversity initiatives. Google's goal is to foster a fair and inclusive culture while expanding the pool of computer science job applicants.
7 characteristics of open communication
Employees are value High level of trust exists Conflict is invited and resolved politely Creative dissent is welcome Employee input is solicited Employees are well-informed Feedback is ongoing
4 zones of personal space
Intimate Social Personal Public
polite listening
Receiver listens mechanically to be polite rather than to communicate.
cynical listening
Receiver of a message feels that the sender is trying to gain some advantage from the communication.
offensive listening
Receiver tries to catch the speaker in a mistake or contradiction
active listening
Requires involvement with the information and empathy with the speaker's situation; the basis for effective communication.
communication during a public relations crisis
Respond to crisis quickly Put top company management in front of the press. Stick to the facts When you don't know, offer to find out. Never say "no comment." Speak to your audience
Lebanon Valley Home
a continuing care community in Pennsylvania, workers at all levels are empowered to do whatever it takes to improve the quality of their elderly residents' lives.
work teams
are groups of people with complementary skills who are committed to a common purpose
informal communication
communication channels carry messages outside formally authorized channels within an organization's hierarchy The grapevine is an internal channel that passes information from unofficial sources Company communications should be managed so that the grapevine is not the main source When managed well, managers can get a feel for company morale Gossip is a main drawback of this channel of communication.
Company recruiters rate ____ as the most important skill they're looking for in hiring new college graduates
effective communication
Affective conflict refers to the ______ reactions that can occur when disagreements become personal rather than professional. Team leaders should facilitate good _____ so that teammates respect each other and work cooperatively.
emotional good communication
open communication
employees feel free to express opinions, offer suggestions, and even voice complaints.
the communication process: context gets the send
from the receiver
Communication in cultures depends not only on the message itself but also on the conditions that surround it, including nonverbal cues, past and present experiences, and personal relationships between the parties. Japan, Latin America, and India
high-content
team
is a group of employees who are committed to a common purpose, approach, and set of performance goals. Members are mutually responsible and accountable for accomplishing objectives.
external communication
is a meaningful exchange of information through messages transmitted Messages are transmitted between an organization and its major audiences: customers, suppliers, firms, general public, and government
team cohesiveness
is the extent to which team members feel attracted to the team and motivated to remain part of it. Increases when members interact frequently, share common attitudes and goals, and enjoy being together.
communication
is the meaningful exchange of information through messages.
Communication in _____ cultures tends to rely on explicit written and verbal messages. Switzerland, Austria, Germany and the U.S.
low-content
During a recent visit to ____ , an elder performs Hongi with the Duchess of Cambridge, Catherine Middleton. Hongi is a traditional Māori greeting in which people press their nose and forehead together at the same time.
new zealand
Cognitive conflict focuses on ____-related differences of opinion.
problem
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slide 19
slide 8
slide 8***
the communication process: context gets the sender
to the receiver
nonverbal communication
transmits messages through actions and behaviors. Gestures, posture, eye contact, tone and volume of voice, and even clothing choices are all nonverbal actions that become communication cues. Can have a greater impact on communications than many people realize. It is estimated that 70 percent of interpersonal communication is conveyed through nonverbal cues.
team diversity
variances or differences in ability, experience, personality, or any other factor on a team.
conflict
when one person or group's needs do not match those of another, and attempts may be made to block the opposing side's intentions or goals