chapter 9 badm

team level

- average level of ability, experience, personality, or any other factor on a team

Employee Stock Ownership Plan (ESOP)

-11 million workers at 12,000 companies participate in ESOPs -Gives employees financial ownership, leading to potential profits -This motivates employees to work smarter and harder.

stock options

-Right to buy a specified amount of company stock at a given price within a given time period. -Being offered more frequently to employees at all levels. -1/3 of all options go to the top five executives at a firm.

empowerment

-giving employees authority and responsibility to make decisions about their work. -By sharing information and decision-making authority -Gives workers a sense of ownership -Keeping them informed about the company's financial performance -Giving them broad authority to make workplace decisions that implement a firm's vision and competitive strategies

slide 12**

1222

What fraction of U.S. firms currently use work teams, permanent employee groups

2/3

Managers spend __ percent of their time in direct communication with others.

80

team size

Can range widely, but most have fewer than 12 members. Ideal size is often six or seven members

formal communication

Carries messages that flow within the chain of command structure defined by an organization. Downward communication carries messages from someone who holds a senior position in the organization to subordinates Upward communication communication from employees to supervisors and upward to top management levels Open and honest communication is key in formal communication

written communication

Channels include reports, letters, memos, online discussion boards and social media, emails, and text messages Delayed feedback Provides a record of the message Importance to consider audience, the channel carrying the message, and the appropriate degree of formality Email is ubiquitous (ever-present) in nature

Yolanda Mangolini

Director of Diversity and Inclusion for Google, which has made a $150 million commitment to internal and external diversity initiatives. Google's goal is to foster a fair and inclusive culture while expanding the pool of computer science job applicants.

7 characteristics of open communication

Employees are value High level of trust exists Conflict is invited and resolved politely Creative dissent is welcome Employee input is solicited Employees are well-informed Feedback is ongoing

4 zones of personal space

Intimate Social Personal Public

polite listening

Receiver listens mechanically to be polite rather than to communicate.

cynical listening

Receiver of a message feels that the sender is trying to gain some advantage from the communication.

offensive listening

Receiver tries to catch the speaker in a mistake or contradiction

active listening

Requires involvement with the information and empathy with the speaker's situation; the basis for effective communication.

communication during a public relations crisis

Respond to crisis quickly Put top company management in front of the press. Stick to the facts When you don't know, offer to find out. Never say "no comment." Speak to your audience

Lebanon Valley Home

a continuing care community in Pennsylvania, workers at all levels are empowered to do whatever it takes to improve the quality of their elderly residents' lives.

work teams

are groups of people with complementary skills who are committed to a common purpose

informal communication

communication channels carry messages outside formally authorized channels within an organization's hierarchy The grapevine is an internal channel that passes information from unofficial sources Company communications should be managed so that the grapevine is not the main source When managed well, managers can get a feel for company morale Gossip is a main drawback of this channel of communication.

Company recruiters rate ____ as the most important skill they're looking for in hiring new college graduates

effective communication

Affective conflict refers to the ______ reactions that can occur when disagreements become personal rather than professional. Team leaders should facilitate good _____ so that teammates respect each other and work cooperatively.

emotional good communication

open communication

employees feel free to express opinions, offer suggestions, and even voice complaints.

the communication process: context gets the send

from the receiver

Communication in cultures depends not only on the message itself but also on the conditions that surround it, including nonverbal cues, past and present experiences, and personal relationships between the parties. Japan, Latin America, and India

high-content

team

is a group of employees who are committed to a common purpose, approach, and set of performance goals. Members are mutually responsible and accountable for accomplishing objectives.

external communication

is a meaningful exchange of information through messages transmitted Messages are transmitted between an organization and its major audiences: customers, suppliers, firms, general public, and government

team cohesiveness

is the extent to which team members feel attracted to the team and motivated to remain part of it. Increases when members interact frequently, share common attitudes and goals, and enjoy being together.

communication

is the meaningful exchange of information through messages.

Communication in _____ cultures tends to rely on explicit written and verbal messages. Switzerland, Austria, Germany and the U.S.

low-content

During a recent visit to ____ , an elder performs Hongi with the Duchess of Cambridge, Catherine Middleton. Hongi is a traditional Māori greeting in which people press their nose and forehead together at the same time.

new zealand

Cognitive conflict focuses on ____-related differences of opinion.

problem

slide 19

slide 19

slide 8

slide 8***

the communication process: context gets the sender

to the receiver

nonverbal communication

transmits messages through actions and behaviors. Gestures, posture, eye contact, tone and volume of voice, and even clothing choices are all nonverbal actions that become communication cues. Can have a greater impact on communications than many people realize. It is estimated that 70 percent of interpersonal communication is conveyed through nonverbal cues.

team diversity

variances or differences in ability, experience, personality, or any other factor on a team.

conflict

when one person or group's needs do not match those of another, and attempts may be made to block the opposing side's intentions or goals