chapter 9 busi

labor capital land

Select all that apply Select inputs into the production process.

Blank 1: standards or measures

The International Organization for Standardization is an international body that sets global ( ) for quality and has over 140 member countries to help facilitate trade.

Production

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

reducing time to market

If a company has a goal of Blank______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.

intermittent process. Explanation An intermittent process is one in which the production run is short and the machines are changed frequently to make different products.

Inez works on an assembly line in a candy manufacturer that produces limited quantities of chocolates with a variety of fillings. Inez and the others on her line switch the type of candy produced up to three times per shift. This describes a(n)

components such as computer chips, cases, and wires are assembled into a computer a baker combines ingredients to make a cake a butcher cuts a roast from a side of beef

Select all that apply Form utility is created when:

Blank 1: just or J Blank 2: in or I Blank 3: time or T

The justBlank 1Blank 1 just , ( )-( )-( ) inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

inventory control facility location

Examples of a problem solved by operations management planning as it relates to manufacturing include:

federation whose purpose is to facilitate trade worldwide federation of national standards bodies

Select all that apply ISO is the name for the International Organization for Standardization, which is a (n) Blank______. (Check all that apply)

to keep operations running efficiently to create a good experience for the customer

Select all that apply What are two goals of operations management?

Form utility Value

Select all that apply What does the production process add to materials?

minimum inventory is kept on hand

The basic premise of just-in-time inventory is Blank______.

form

An example of ( )utility is when a butcher produces a specific cut of beef.

Blank 1: information or communication Blank 2: technology or technologies

Choosing facility location has become more flexible for both companies and employees through the use of ( ) ( ) such as texting, teleconferencing, cell phones, and email.

environmental improvements implemented at the brewery Explanation ISO 14001 is a collection of best practices for managing an organization's impact on the environment.

Smooth Times Brewery recently became certified as an ISO 14001 company. Which criterion would decision makers evaluate for this award?

manufacturing industry

Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

have offices physically arranged in the best position to enable workers to most efficiently produce goods and services for their customers. Explanation Facility layout is the physical arrangement of resources, including people, to most efficiently produce goods and provide services for customers.

The idea of facility layout is to

form

The value producers add to materials in the creation of goods and services is the definition of ( ) utility.

production

Using factors like land, labor, and capital to create goods and services is referred to as ( ).

standards

ISO is not part of the government, but is a federation of national ( ) bodies.

form

A baker making a specific type of cake from basic ingredients is an example of ( ) utility.

increased competition

Tremendous opportunities exist for careers in operations management due to Blank______.

False

True or false: ISO is a governmental body.

Inputs, production control, outputs

Choose the correct order of steps in the production process.

facility layout

A type of problem that operations management planning helps to solve as it relates to manufacturing is Blank______.

Malcolm Baldrige

Overall company quality is outlined by the standards set by the Blank______ National Quality Award

utility or value

The conversion process of inputs into a final product is what adds ( ) to a good or service.

Manufacturing

Which sector has lost more jobs due to technological changes?

Blank 1: Operations Blank 2: Management

planning helps to solve issues related to facility layout, facility location, and inventory control.

Facility location

What strategy focuses on a company deciding where to locate its operations?

Purchasing

Which term describes the act of buying of all materials needed by the organization?

facility location

The process of Blank______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving.

just-in-time Explanation Just-in-time inventory systems keep a minimum of inventory on the premises—and deliver parts, supplies, and other needs just in time to go on the assembly line. To work effectively, however, the process requires an accurate production schedule (using ERP) and excellent coordination with carefully selected suppliers, who are connected electronically so they know what will be needed and when. Sometimes the suppliers build new facilities close to the main producer to minimize distribution time.

An automobile assembly plant in Kentucky purchases several thousand unassembled parts for automobiles and then performs final assembly of the vehicles before delivering them to dealers all over the nation. Purchasing parts several days or weeks before they are assembled would increase the total cash outlay the plant has tied up in inventory at any given time. In order to reduce the expense of large inventories, most assembly plants have successfully adopted __________ inventory systems.

MRP

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as Blank______.

continuous process. Explanation A continuous process is one in which long production runs turn out finished goods over time.

A steel plant has long production runs to make steel beams, which can be made available on demand. These finished products turned out over time are considered the results of a(n)

CAD/CAM technology Explanation CAD uses computer programs to design products. CAM uses computer programs in the manufacturing of products. CAD/CAM makes it possible to custom-design products to meet the needs of small markets with very little increase in cost.

An equipment manufacturer makes mixing equipment for the three large bread baking companies. Each company wants to make one small design change to meet its individual needs. The manufacturer can use __________ that makes it possible to custom-design products for small markets with very little increase in cost.

Blank 1: facility Blank 2: layout

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as ( ) ( ).

operations Explanation Operations management is a specialized area in management that converts or transforms resources, including human resources like technical skills and innovation, into goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more.

Inventory management, quality control, production scheduling, and follow-up services are elements of a specialized area in management called __________ management.

1. Inputs 2. Production COntrol 3. Outputs

Click and drag on elements in order List the steps in the production process with the first step at the top.

Companies that want to do business with the EU must be certified by ISO standards. Explanation ISO 9001 is the common name given to quality management and assurance standards. The European Union (EU) demands that companies that want to do business with the EU be certified by ISO standards.

For a U.S. or non-European company to export manufactured goods to European countries, what would most likely apply?

standards

ISO is a worldwide nongovernmental federation of national ( ) bodies.

purchasing

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the Blank______ department.

inputs or factors

Land, labor, capital, entrepreneurship, and knowledge are all (. )to the production process.

sales forecasts

MRP is a computer based operations management system that uses Blank______ to make sure that needed parts and materials are available at the right time and place.

assembly-line layout; modular layout Explanation Many companies today are moving from an assembly-line layout, in which workers do only a few tasks at a time, to a modular layout, in which teams of workers combine to produce more complex units of the final product.

Many companies are moving from a(n) __________, in which workers do only a few tasks at a time to a(n) __________, in which teams of workers combine to produce more complex units of the final product.

interfirm

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) Blank______ approach to operations management.

made it possible to custom-make products in response to customer demand. Explanation As a result of new global competition, companies have had to make a wide variety of high-quality custom-designed products at a very low cost. Clearly, something had to change on the production floor to make that possible. Several major developments have made U.S. companies more competitive: (1) computer-aided design and manufacturing, (2) flexible manufacturing, (3) lean manufacturing, (4) mass customization, (5) robotics, and (6) 3D printing.

New design and production techniques have

telecommuting Explanation Telecommuting is working from home via computer, a major trend in business. Companies that no longer need to locate near sources of labor will be able to move to areas where land is less expensive and the quality of life may be higher.

Preston, founder and president of a successful software development company, took a look around the office at his 15 employees. Rent was high in the city, and most of their clients were spread out over the United States. Preston and his business partner have strategically decided to give up their office and to adopt __________, so his employees can work remotely via computer.

value

Production adds ( ), or utility, to materials or processes.

to lower costs of obtaining resources to reduce time to market to be closer to a pool of qualified employees

Select all that apply For which reasons might a company choose to spend millions of dollars to move its facility from one location to another?

Blank 1: operations Blank 2: management

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in ______ ______.

locations

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ( )while staying competitive.

production

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

the PERT technique. Explanation The PERT technique is a method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project.

The project manager building a new underwater dolphin exhibit at City Aquarium is reviewing the chronological sequence of activities that must be completed on the project and the estimated time of completion of each activity. He is employing

fixed-position layout Explanation A fixed-position layout allows workers to congregate around the product to be completed. This type of process is often used for construction of bridges and airplanes. It would be applicable to the construction of wind turbines as well.

Theo is part of a team that builds and assembles wind turbines. Because the turbines are so large, the team travels to the building in which they are housed so all workers can congregate around the turbine engine, blades, and controller to complete its construction. What facility layout is most appropriate for this type of process?

True

True or false: Facility layout depends greatly on the processes that are to be performed.

inter-firm process

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

to provide good experiences for those who use the service

What is the goal of operations management in service industries?

quality

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of Blank______.

The service sector has grown much more rapidly than the manufacturing sector. Explanation The U.S. service sector of the economy has grown more rapidly than the manufacturing sector in recent times. Today's economy depends overwhelmingly on services rather than manufacturing.

Which of the following statements concerning the U.S. service sector today is most accurate?

The number of people working in manufacturing continues to fall. Explanation By 1979, nearly 20 million people worked in manufacturing. Since then, however, the number of Americans employed by factories has steadily dropped year after year. The U.S. service sector of the economy has grown more rapidly than the manufacturing sector in recent times.

Which statement is most accurate in describing the current trend in manufacturing in the United States?

Operations management Explanation Operations management is a specialized area in management that converts or transforms resources (including human resources) into goods and services.

__________ is about converting resources into goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more.

3D printing Explanation One of the most exciting production processes to emerge in recent years has been 3D printing. During this advanced procedure also known as additive manufacturing, a product is created one layer at a time by a nozzle similar to those found in inkjet printers.

__________ is an advanced procedure where products are created one layer at a time. It is also known as additive manufacturing.