Chapter 9: Embracing Diversity and Inclusions

Match the following definition/description with the correct term. A) A gradual blending of diverse cultures but requires the minority culture to give up their own values and traditions and adopt the dominant culture. B) People of all racial groups, classes, religions, and backgrounds coexisting in society without giving up their identities, customs, or traditions. C) Diversity in society. D) A metaphor for a blending of many into one or a heterogeneous society becoming homogeneous.

A) Assimilation B) Pluralism C) Multiculturalism D) Melting Pot

Match the statement with the correct quadrant of the Inclusion Framework. A) The individual feels like an insider, but only if they conform. B) The individual feels like an outsider and is not valued. C) The individual feels like an outsider, but their unique skills/characteristics make them valuable. D) The individual feels like an insider and feels valuable.

A) Assimilation B) Exclusion C) Differentiation D) Inclusion

Match the descriptions with the correct quadrant of the Inclusion Framework. A) Individuals feel unique and respected, but also left out and not a part of the in-group. B) Individuals feel they are insiders and in the organizational in-group, but their unique characteristics are not really valued by the organization C) Individuals in a group or organization who feel left out and excluded; they do not feel a part of things, and they do not feel valued D) Individuals feel they belong and are valued for their unique beliefs, attitudes, values, and background

A) Differentiation B) Assimilation C) Exclusion D) Inclusion

Which of the following Inclusion Framework quadrants represents a low level of belongingness and a high value in uniqueness? A) Differentiation quadrant B) Assimilation quadrant C) Inclusion quadrant D) Exclusion quadrant

A) Differentiation quadrant

Match the example leader statement with the correct key component of the inclusion experience. A) "I make others feel like part of the team" B) "I treat others the way I want them to treat me" C) "I let others know they can be open with the group" D) "I listen to others' perspectives"

A) Feeling involved and engaged B) Feeling respected and valued C) Feeling respected and valued D) Feeling influential

Match the following definition of diversity with the correct researcher(s). A) The representation of multiple groups of individuals with different identities and cultures within a group or organization. B) The collective amount of differences among members within a social unit. C) The policies and practices that are designed to include people who are different in some way from the traditional group members. D) Social identities are the parts of our self-concept that come from our group memberships.

A) Ferdman B) Harrison and Sin C) Herring and Henderson D) Tajfel and Turner

Match definitions/description with the correct term. A) A fixed belief held by an individual that classifies a group of people with a similar characteristic as alike. B) A largely fixed attitude, belief, or emotion held by an individual about another individual or group that is based on faulty or unsubstantiated data. C) An advantage held by a person or group that is based on age, race, ethnicity, gender, class, or some other cultural dimension, which gives those who have it power over those who do not. D) The tendency for individuals to put their own group (ethnic, racial, or cultural) at the center of their observations of others and the world.

A) Stereotypes B) Prejudice C) Privilege D) Ethnocentrism

According to Loden's study, primary dimensions of diversity are more powerful and less changeable, whereas secondary dimensions are changeable, less visible, and less influential in their impact on people's lives. A) True B) False

A) True

According to a study by Deloitte and the Billie Jean King Leadership Initiative, Millennials, Boomers, and Gen-Xers define diversity differently. A) True B) False

A) True

Brewer stated that individuals want to assimilate and be included but also need to differentiate themselves from the group. A) True B) False

A) True

In the diversity management and inclusion in the 21st century, 2000 to present time period, diversity continues to be a major concern for society and organizations. A) True B) False

A) True

Loden identifies age, ethnicity, gender, mental/physical abilities, race, and sexual orientation as the core dimensions of diversity. A) True B) False

A) True

Myers suggests that diversity is about "being invited to the party" and inclusion is about "being asked to dance." A) True B) False

A) True

When a group is not functioning inclusively, it can create a negative environment for group members. A) True B) False

A) True

Elaina hasn't been exposed to many different cultures, and at work, she tends to see things from her perspective only. In fact, others have commented that Elaina clearly views her culture as superior to others. Which barrier to embracing diversity and inclusion in the workplace does this best reflect? A) ethnocentrism B) lack of technical skills C) explicit bias D) stereotypes

A) ethnocentrism

Ellen has worked at her company for many years; however, she does not feel a part of the group. She feels her manager and coworkers do not appreciate her and leave her out most of the time. She feels like she does not belong, and in turn, she comes to work and only does the minimum she needs to do to get by. Ellen belongs to which quadrant of the Inclusion Framework? A) exclusion quadrant B) inclusion quadrant C) assimilation quadrant D) differentiation quadrant

A) exclusion quadrant

Which quadrant of the Inclusion Framework illustrates the ideal way to deal with diversity in an organization or group? A) inclusion quadrant B) differentiation quadrant C) exclusion quadrant D) assimilation quadrant

A) inclusion quadrant

Unconscious bias cannot be changed. A) True B) False

B) False

A company that hires several Chinese-speaking representatives due to their increase in Chinese-speaking customers but fails to ask the reps for their input on organizational issues is an example of which quadrant? A) assimilation quadrant B) differentiation quadrant C) inclusion quadrant D) exclusion quadrant

B) differentiation quadrant

The Inclusion Framework illustrates how one's level of group belongingness interacts with one's individual ______. A) beliefs B) uniqueness C) background D) values

B) uniqueness

To avoid the creation of ______, group members must recognize that each individual member has different values, perspectives, behaviors, ideas of what is important, ideas of how groups function, and a value of different styles of communication. A) biases B) conflicts C) barriers D) inequalities

C) barriers

Mark is hired as part of a diversity initiative at his company. He fluently speaks the same language as a quickly growing percentage of the people the company services. However, when decisions are being made regarding these customers, Mark is never included or even asked for input. His coworkers do not make any efforts to reach out to him. As a result, Mark does not feel like he is really part of the organization, they just value his ability to speak a different language. What is this an example of? A) assimilation B) exclusion C) differentiation D) inclusion

C) differentiation

"The Golden Rule" illustrates which of the six key components of the inclusion experience? A) feeling safe B) feeling involved and engaged C) feeling respected and valued D) feeling influential

C) feeling respected and valued

Ferdman suggests that inclusion be treated as a multilevel process centered on people's experiences of ______. A) discrimination B) assimilation C) inclusion D) exclusion

C) inclusion

Social identities are the parts of one's self-concept that stem from group ______? A) beliefs B) ideas C) memberships D) values

C) memberships

Schutz's research found that in interpersonal relationships, inclusion, control, and affection are basic human ______. A) characteristics B) demands C) needs D) wants

C) needs

Diversity and inclusion are closely related general terms that represent complex ______. A) changes B) beliefs C) processes D) values

C) processes

Which of Harvey's three periods is described by the metaphor of "melting pot?" A) diversity management and inclusion B) the current era C) the early years D) era of valuing diversity

C) the early years

The degree to which people feel safe, trusted, accepted, respected, supported, valued, fulfilled, engaged, and authentic in their work environments, as individuals and as a group member describes which of the following? A) Ethnocentrism B) Interpersonal inclusion C) Social identity D) Individual inclusion

D) Individual inclusion

Brewer found that people have two opposing needs regarding being part of a group: a need to assimilate and a need to ______. A) separate B) detach C) isolate D) differentiate

D) differentiate

Failure of leaders to recognize, attend to, and honor diversity can hinder innovation because ______. A) internal competition among employees is reduced B) employees are less engaged in homogenous groups C) leaders are less engaged in such organizations D) employees are less likely to openly share ideas

D) employees are less likely to openly share ideas

A leader has created an environment in which employees know they can express their opinions and they will not be judged or ridiculed. This best describes which aspect of the inclusion experience? A) feeling powerful B) feeling competent C) feeling valued D) feeling safe

D) feeling safe

When Zayan communicates with members of his team, he consistently listens without interrupting, asks follow-up questions, and ensures he has understood their message. Zayan is demonstrating inclusivity through ______. A) engagement of people's strengths B) organizational policies C) team norms D) interpersonal communication

D) interpersonal communication

Herring and Henderson contend that diversity includes valuing differences between groups but must also include addressing issues of ______, ______, and ______. A) equality; justice; moral obligation B) equity; equality; value C) parity; inclusion; stereotypes D) parity; equity; inequality

D) parity; equity; inequality