MIS 2nd Test 1 Review
A characteristic or quality describing an entity is called a(n)
Attribute
Which of the following statements about Business Process Reengineering (BPR) is not true?
BPR is the easiest type of BPM to implement
The most successful solutions or methods for achieving a business objective are called:
Best Practices
The Smallest unit of data a computer can handle is called a:
Bit
A SaaS provider maintains a large web server, or series of servers, and provides fee-paying subscribers with space to maintain their websites. (True/False)
False
Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support. (True/False)
False
An information policy specifies the procedures and rules for defining the structure and content of corporate databases. (True/False)
False
Federal law requires many businesses to keep email messages for ten years. (True/False)
False
Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2017. (True/False)
False
Software programs were unprotected by copyright law until the early 1990's. (True/False)
False
Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected. (True/False)
False
Which of the following is an example of a company whose business model is based on access to large databases through the web?
Business process management (BPM) ends once the new processes are both implemented and accepted. (True/False)
False
Customer definitions of the quality of a product include all of the following except:
Uniformity of the product
The toy manufacturer that you work for wants to exchange data with a chain of toy stores in order to improve its distribution and speed to market. The toy stores use different software than your firm. Which of the following tools or technologies presents the best solution?
Web Services
The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called:
Normalization
In a multitiered network:
The work of the entire network is balanced over several levels of servers.
What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?
Time/space Matrix
Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:
Total Quality Management (TQM)
To analyze the direct and indirect costs and determine the actual cost of specific technology implementation, you would use a:
Total cost ownership model
A business model describes how a company produces, delivers, and sells a product or service to create wealth. (True/False)
True
A data warehouse extracts current and historical data from multiple operational systems in an organization. (True/False)
True
A firm can be said to have competitive advantages when it uses commonly available resources more efficiently. (True/False)
True
An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing. (True/False)
True
Benchmarks may be external industry standards, standards other companies set, internally developed standards, or some combination of these. (True/False)
True
Firms use extranets to coordinate their activities with other firms for making purchases, collaborating on design, and performing other interorganizational work. (True/False)
True
Mapping and measuring existing processes is an important part of Business Process Management (BPM). (True/False)
True
Most Internet businesses do very little to protect the privacy of their customers. (True/False)
True
One of the key concepts in patent law is originality. (True/False)
True
SCM systems are more externally oriented than enterprise systems. (True/False)
True
Some experts believe that exposure to computers reduces intelligence. (True/False)
True
The problem with web browsers' Do Not Track options is that websites aren't obligated to honor these settings. (True/False)
True
In a relational database, a record is called a(n):
Tuple
Which of the following statements about 3-D printing is not true?
Unlike traditional techniques, 3-D printing results in some wasted material.
A _______ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.
Value Web
A data ________ stores current and historical data of potential interest to decision makers throughout the company.
Warehouse
A DBMS makes the:
physical database available for different logical views.
Which of the following ethical guidelines suggest that you put yourself in the place of others, and think of yourself as the object of the decision?
the Golden Rule
What is the estimated growth rate for information systems managers' job through 2024?
12%
Approximately how many adult Americans are online?
273 million
What percent of employed Americans report spending some time working remotely?
43%
Which of the following illustrates the use of information systems to achieve product differentiation?
A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers.
A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?
New Market Entrants
A database in which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider the:
Business processes in place governing the manual input of the data.
A ________ is a senior manager who oversees the use of IT in the firm.
Chief Information Officer (CIO)
All of the following are traditional storage technologies except:
Cloud Computing
Business Process Management (BPM) tools can do all of the following except:
Create a digital model of a part, product or structure.
A _______ provides information to coordinate all of the business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction, and customer retention.
Customer Relationship Management (CRM) System
A(n) _________ is a structured survey of the accuracy and level of completeness of the data in an information system.
Data Quality Audit
Detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called:
Data Scrubbing
Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advanced?
Decision Support Systems (DSS)
Which of the following systems would you use to forecast the return on investment if you used new suppliers with better delivery track records?
Decision Support Systems (DSS)
The use of multiple computers linked by a communications network for processing is called:
Distributed Processing
Suppliers, customers, invoices and payments, products and services, and ________ are the five basic components with which businesses must deal.
Employees
In a ________ computing model, companies use their own infrastructure for essential computing tasks and adopt public cloud computing for less critical operations or processing during peak business periods.
Hybrid Cloud
Policies that determine which information technology will be used, when, and how, are provided by:
IT Standard Services
Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
Which of the following statements about network economics is not true?
In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.
Redesigning and automating business processes can be seen as a double-edged sword because:
Increases in efficiency may be accompanied by job losses.
SCM systems are considered to be a(n) ________ because they automate the flow of the information across company boundaries.
Interorganizational System
A data mart usually can be constructed more rapidly and at a lower cost than a data warehouse because:
It typically focuses on a single subject area or line of business.
A colleague at work takes small amounts of office supplies for her own personal use, saying that this is a tiny loss to the company. You tell her that if everyone were to take supplies, then the loss would no longer be minimal. Your rationale expresses which of the following ethical principles?
Kant's Categorical Imperative
Perhaps the most frequent error in problem solving is:
Rushing to judgment about the nature of a problem.
All of the following are tools or technologies for extracting information from unstructured data sets except:
SQL queries
Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.
Sales and marketing function
Which of the following devices collects data directly from the environment for input into a computer system?
Sensor
The reduction of errors to 3.4 defects per million opportunities is central to the concept of:
Six Sigma
Which of the following statements about spam is not true?
Spam is more tightly regulated in the United States than Europe
An analyst asks to perform capacity planning for a system would need to take into account all of the following factors except:
The purchase of new computer hardware equipment.
A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.
centralized
