MGMT 3000 Chapters 14-17

which of the following motivating factors/concepts is important to all workers, regardless of their national culture?

interesting work

when someone chooses to act in a certain way, she is demonstrating the __________ component of her attitude

behavioral

the component of attitudes which includes beliefs and opinions is the ______ component

cognitive

which component of attitude is reflected in the sentence, "this is the best way to get to our destination" ?

cognitive

Charisma is the ability to create and articulate a realistic, credible, attractive vision of the future for any organization or organizational unit that grows out of and improves on the present.

false

a person who is upset is more likely to get the message right than one who is calm

false

active listeners avoid asking questions and making eye contact so that they don't distract the speaker

false

an email read receipt is sufficient feedback to indicate the message has been received and understood

false

filtering takes place when information exceeds the receivers processing capacity

false

formal communication can control behavior, but informal communication cannot

false

if a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place

false

low levels of perceived organizational sport leads to lower turnover

false

organizational behavior is concerned only with group interactions

false

reward power is the power which arises because of a persons desirable resources or personal traits

false

some are motivated, some aren't

false

the definition of motivation has three key elements: effort, direction, and persistence

false

transactional and transformational leadership are opposing approaches to getting things done

false

transformational leadership characteristics are ineffective in non-western cultures

false

with enough training, anyone can become an effective leader

false

which of the following is a way for managers to overcome the barriers to communication?

feedback

power which arises because of a persons desirable resources or personal traits

referent

all of the following are sources of leader power except _______

status

when terrence explained to the employees why layoffs were necessary, he spoke about return on investment, debt, and cash flow--terms his shareholders clearly understood. But, his employees had no clue what he meant. Terrance's explanation would have been more effective if he had

tailored the language to the audience

The net result of filtering is lost information and ineffective communication

true

Trust is the belief in the integrity, character, and ability of a leader.

true

a charismatic leader is likely seen as being self-confident and influential

true

an important aspect of leadership is influencing a group to achieve its goals

true

credibility is the degree to which followers perceive someone as honest, competent, and able to inspire

true

everything a manager does involves communicating

true

feelings of fair treatment impact an employees job satisfaction

true

individuals who experience low job satisfaction are more likely to leave their jobs than individuals with high job satisfaction

true

job satisfaction tends to increase as income increases

true

leadership training works best with individuals who are high self-monitors

true

legitimate power and authority are one and the same

true

legitimate power is inherent in management positions

true

organizational citizenship behavior impacts the success of the entire organization

true

organizational citizenship behavior is discretionary behavior that is not part of an employees formal job requirements

true

professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work which can compensate for needs not met on the job

true

research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover

true

research indicates that, for the most part, pot-for-prformance programs show positive results

true

research indicates the desire to be treated with respect is important to almost all workers, regardless of national culture

true

satisfaction with ones job does not necessarily lead to lower absenteeism

true

the cognitive component of an attitude refers to beliefs, opinions, knowledge, or information held by a person

true

the goals of organizational behavior can be stated as: if you explain it, you can predict it. if you can predict it, you can influence it.

true

andrew has been tracking how many positions he has to fill, and how many times he fills the same position. he is concerned that so many people are leaving this organization. andrew is concerned about

turnover

which of the following is true for organizational citizenship behavior

OCB is discretionary behavior which promotes the effective functioning of the organization

if rhonda is a charismatic leader, which one of the following characteristics is she most likely to possess?

a willingness to take risks to achieve her vision

the failure to report to work

absenteeism

Listening for full meaning without making premature judgements or interpretations is called

active listening

in the statement, "The highway is very busy at 5 pm, and is scary to drive on, so ill wait until 7 pm to go home", the word "scary" represents which component of an attitude?

affective

the _________ component of attitude is based on emotions

affective

individual behavior in organizations includes

attitudes, learning, and motivation

3 components which form an attitude

cognitive, affective, behavioral

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to

control

performance measure of both the efficiency and effectiveness of employees

employee productivity

the ______ element in the definition of motivation is a measure of intensity, drive, and vigor

energy

juan is the person employees go to when knowledge of a topic was needed. juan hold ______

expert

the goals of OB are to

explain, predict, and influence behavior

during her performance evaluation, cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management

filtering

the deliberate manipulation of information to make it appear more favorable to the receiver

filtering

when a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?

filtering

to maximize motivation among todays workforce, managers need to think in terms of ___ ________

flexibility

the vice president wrote a letter to the employees announcing the opening of a new production facility. This is an example of which type of organizational communication?

formal

when a manager asks an employee to complete a task, he or she is using ______ communication

formal

when sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

formal

most dominant component of credibility

honesty

organizational communication that is not defined by the organizations structural hierarchy is known as ________ communication

informal

the ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers

informal

persons who are able to influence others and who possess managerial authority are termed

leaders

which of the following is the type of power a person has because of hist her position in the formal organizational hierarchy?

legitimate power

evidence indicates that transformational leadership is strongly correlated with

lower turnover rater and higher levels of productivity and creativity

which of the following is true about motivating unique groups of workers?

money and promotions are typically low on the list of priorities for professionals

which is true about managing cross- cultural motivational challenges?

most current motivation theories were developed in the US by americans and about americans

alan has just given his subordinates a very difficult project. now he's telling them he has every confidence they will be successful. Alan is using communication to

motivate

the study of group behavior includes the study of

norms, roles, and leadership

motivational approach in which an organizations financial statements are shared with all employees

open-book management

Consists of all the patterns, networks, and systems of communication within an organization

organizational communication

clay is a transactional leader who can provide tangible rewards for good performance for his employees. clay holds _______ power

reward

the accountant told ellen that he had difficulty understanding some of the technical terms used in her memorandum. These technical terms are commonly known as

techspeak

temp. workers are often motivated by

the opportunity to become a regular, full time employee

which of the following is an accurate statement about transformational leaders?

they exhibit more than just charisma

bill expects his employees to wonder "whats in it for me?" when he assigns extra tasks to them, he is ready with an answer about the reward for their work. bill is a(n) _____________ leader

transactional

as a leader, such as bill gates of microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ___________ leader

transformational

Communication can both inform the receiver and control behavior

true

_________ leadership is the ability to create and articulate a realistic, credible, and attractive vision of the future for an organization which improves on the present

visionary