MGMT 3000 Chapters 14-17
which of the following motivating factors/concepts is important to all workers, regardless of their national culture?
interesting work
when someone chooses to act in a certain way, she is demonstrating the __________ component of her attitude
behavioral
the component of attitudes which includes beliefs and opinions is the ______ component
cognitive
which component of attitude is reflected in the sentence, "this is the best way to get to our destination" ?
cognitive
Charisma is the ability to create and articulate a realistic, credible, attractive vision of the future for any organization or organizational unit that grows out of and improves on the present.
false
a person who is upset is more likely to get the message right than one who is calm
false
active listeners avoid asking questions and making eye contact so that they don't distract the speaker
false
an email read receipt is sufficient feedback to indicate the message has been received and understood
false
filtering takes place when information exceeds the receivers processing capacity
false
formal communication can control behavior, but informal communication cannot
false
if a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place
false
low levels of perceived organizational sport leads to lower turnover
false
organizational behavior is concerned only with group interactions
false
reward power is the power which arises because of a persons desirable resources or personal traits
false
some are motivated, some aren't
false
the definition of motivation has three key elements: effort, direction, and persistence
false
transactional and transformational leadership are opposing approaches to getting things done
false
transformational leadership characteristics are ineffective in non-western cultures
false
with enough training, anyone can become an effective leader
false
which of the following is a way for managers to overcome the barriers to communication?
feedback
power which arises because of a persons desirable resources or personal traits
referent
all of the following are sources of leader power except _______
status
when terrence explained to the employees why layoffs were necessary, he spoke about return on investment, debt, and cash flow--terms his shareholders clearly understood. But, his employees had no clue what he meant. Terrance's explanation would have been more effective if he had
tailored the language to the audience
The net result of filtering is lost information and ineffective communication
true
Trust is the belief in the integrity, character, and ability of a leader.
true
a charismatic leader is likely seen as being self-confident and influential
true
an important aspect of leadership is influencing a group to achieve its goals
true
credibility is the degree to which followers perceive someone as honest, competent, and able to inspire
true
everything a manager does involves communicating
true
feelings of fair treatment impact an employees job satisfaction
true
individuals who experience low job satisfaction are more likely to leave their jobs than individuals with high job satisfaction
true
job satisfaction tends to increase as income increases
true
leadership training works best with individuals who are high self-monitors
true
legitimate power and authority are one and the same
true
legitimate power is inherent in management positions
true
organizational citizenship behavior impacts the success of the entire organization
true
organizational citizenship behavior is discretionary behavior that is not part of an employees formal job requirements
true
professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work which can compensate for needs not met on the job
true
research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover
true
research indicates that, for the most part, pot-for-prformance programs show positive results
true
research indicates the desire to be treated with respect is important to almost all workers, regardless of national culture
true
satisfaction with ones job does not necessarily lead to lower absenteeism
true
the cognitive component of an attitude refers to beliefs, opinions, knowledge, or information held by a person
true
the goals of organizational behavior can be stated as: if you explain it, you can predict it. if you can predict it, you can influence it.
true
andrew has been tracking how many positions he has to fill, and how many times he fills the same position. he is concerned that so many people are leaving this organization. andrew is concerned about
turnover
which of the following is true for organizational citizenship behavior
OCB is discretionary behavior which promotes the effective functioning of the organization
if rhonda is a charismatic leader, which one of the following characteristics is she most likely to possess?
a willingness to take risks to achieve her vision
the failure to report to work
absenteeism
Listening for full meaning without making premature judgements or interpretations is called
active listening
in the statement, "The highway is very busy at 5 pm, and is scary to drive on, so ill wait until 7 pm to go home", the word "scary" represents which component of an attitude?
affective
the _________ component of attitude is based on emotions
affective
individual behavior in organizations includes
attitudes, learning, and motivation
3 components which form an attitude
cognitive, affective, behavioral
When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to
control
performance measure of both the efficiency and effectiveness of employees
employee productivity
the ______ element in the definition of motivation is a measure of intensity, drive, and vigor
energy
juan is the person employees go to when knowledge of a topic was needed. juan hold ______
expert
the goals of OB are to
explain, predict, and influence behavior
during her performance evaluation, cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management
filtering
the deliberate manipulation of information to make it appear more favorable to the receiver
filtering
when a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?
filtering
to maximize motivation among todays workforce, managers need to think in terms of ___ ________
flexibility
the vice president wrote a letter to the employees announcing the opening of a new production facility. This is an example of which type of organizational communication?
formal
when a manager asks an employee to complete a task, he or she is using ______ communication
formal
when sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?
formal
most dominant component of credibility
honesty
organizational communication that is not defined by the organizations structural hierarchy is known as ________ communication
informal
the ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers
informal
persons who are able to influence others and who possess managerial authority are termed
leaders
which of the following is the type of power a person has because of hist her position in the formal organizational hierarchy?
legitimate power
evidence indicates that transformational leadership is strongly correlated with
lower turnover rater and higher levels of productivity and creativity
which of the following is true about motivating unique groups of workers?
money and promotions are typically low on the list of priorities for professionals
which is true about managing cross- cultural motivational challenges?
most current motivation theories were developed in the US by americans and about americans
alan has just given his subordinates a very difficult project. now he's telling them he has every confidence they will be successful. Alan is using communication to
motivate
the study of group behavior includes the study of
norms, roles, and leadership
motivational approach in which an organizations financial statements are shared with all employees
open-book management
Consists of all the patterns, networks, and systems of communication within an organization
organizational communication
clay is a transactional leader who can provide tangible rewards for good performance for his employees. clay holds _______ power
reward
the accountant told ellen that he had difficulty understanding some of the technical terms used in her memorandum. These technical terms are commonly known as
techspeak
temp. workers are often motivated by
the opportunity to become a regular, full time employee
which of the following is an accurate statement about transformational leaders?
they exhibit more than just charisma
bill expects his employees to wonder "whats in it for me?" when he assigns extra tasks to them, he is ready with an answer about the reward for their work. bill is a(n) _____________ leader
transactional
as a leader, such as bill gates of microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ___________ leader
transformational
Communication can both inform the receiver and control behavior
true
_________ leadership is the ability to create and articulate a realistic, credible, and attractive vision of the future for an organization which improves on the present
visionary