Chapter 9: Leadership
Who among the following is a poor listener?
Chad listens for facts rather than central themes.
Which of the following refers to an individual's level of fear or anxiety associated with either real or anticipated communication with another person or person's?
Communication apprehension.
Which of the following statements is true of a leader's role in a crisis?
He or she should the truth.
Luke, an entrepreneur, is starting his own business with a five-member team. He understands the importance of persuasion as a communication tool. Which of the following should he do to persuade and influence his team effectively?
He should establish credibility based on his knowledge and expertise.
Brooke, a team leader, is known to be a good listener. Which of the following characteristics makes her a good listener?
She uses thought speed to mentally summarize what the speaker says.
Which of the following statements is true of storytelling?
Telling stories is the foundation of sensegiving.
Which of the following is true of a discussion?
The intent of a discussion is to present your point of view and persuade others in the group to adopt it.
Which of the following statements is true of the communication process?
The message is the tangible formulation of the thought sent to the receiver.
Which of the following statements is true of writing emails?
The subject line of the email should be used to grab the reader's attention.
Which of the following is true of routine messages?
They are simple and straightforward.
Akemi is the head of PR for a company that manufactures pet products. When a product was found to be mislabeled, he coached other senior executives on handling the press. He advised them to:
be visible and supportive.
Dialogue differs from a discussion, in that a dialogue:
emphasizes inquiry rather than advocacy.
The richness of an information channel is influenced by the ability to:
facilitate rapid feedback.
Candor refers to:
honest, forthright expression of a leader's thinking.
Keith, a management student, is studying a chapter on management communication. On completion of the chapter he should understand that:
managers are essentially "information processors".
