Chapter 9 Mail-Order Pharmacy

indirect contact between patient and pharmacist

A disadvantage of mail-order pharmacy is:

true

A high-volume prescription operation that works on the same principles as a mail-order pharmacy is an Internet pharmacy. (true/false)

true

A mail-order pharmacy is divided into different workstations designed for specific tasks. (true/false)

true

A mail-order pharmacy is licensed and regulated by the state board of pharmacy in it's home state. (true/false)

screening

A pharmacist who reviews prescription orders that have been entered into the computer may be referred to as a_________pharmacist.

traditional

A_________mail-order pharmacy fills prescriptions for patients in the general population for maintenance medications.

a controlled substance, refrigerated medication, and an expensive medication

An example of a medication that can be mailed is:

TTD

An example of a toll-free telephone line for the deaf is a________.

rogue

An illegitimate Internet pharmacy is called a_______ site.

nonresident

An out-of-state mail-order pharmacy is referred to as a_______ pharmacy.

true

In the centralized filling process, a prescription is ordered through a local pharmacy but filled in a large-volume centrally located pharmacy. (true/false)

certificate of origin

International delivery of prescriptions requires a document to clear customs that is called a _______ _________ _________.

provide access to pharmacists, prescription and over-the-counter medications, and access to drug and medical information

Internet pharmacies:

true

Mail-order pharmacies have been in existence for over 50 years. (true/false)

false (do)

Most prescription drug benefit plans do not offer a mail-order pharmacy option. (true/false)

false (Despite the large volume of prescriptions dispensed there are fewer errors due to the use of automation, employees performing specialized tasks and fewer distractions in addition to strict quality and safety checks for every prescription filled)

Owing to the large volume of prescriptions dispensed in a mail-order pharmacy, there are more dispensing errors than in a traditional retail pharmacy. (true/false)

false (The pharmacist verifies that all prescription information is correct and performs a prospective drug utilization review before the prescription order is forwarded to adjudication, the next step in the work flow)

Pharmacist screening of prescriptions before adjudication is not a part of the prescription-filling process in a mail-order pharmacy. (true/false)

limited patient monitoring

Specialty mail-order pharmacy involves all of the following except:

true

The majority of prescriptions filled in a mail-order pharmacy are for medications used for chronic conditions. (true/false)

false (mail)

The majority of prescriptions in a mail-order pharmacy are received by telephone. (true/false)

workflow

The organized way of filling prescriptions is called_______

filling

The pharmacy technician in a mail-order pharmacy who fills a prescription order may be called a________ technician.

VIPPS

The voluntary certification process for Internet pharmacy sites is called__________.

not disclose it's location

To recieve the VIPPS seal an Internet pharmacy must do all of the following except:

adjudication support

Which is not a step in the typical workflow of a mail-order pharmacy?

facsimile machines

Which is not a unique element of a mail-order pharmacy?

ability to do many tasks at the same time

Which is not an advantage of task specialization?

counting trays

Which is not an example of automation used in a mail-order pharmacy?

distractions

Workflow involves all of the following except:

task specialization

_________ _________ is performing a specific task in the mail-order pharmacy.