Chapter 9 - Production and operations management

Gantt Chart

A bar graph that shows what projects are being worked on and how much has been completed.

ISO 14000

A collection of the best practices for managing an organization's impact on the environment.

Materials Requirement Planning (MRP)

A computer-based operations management system that uses sales forecasts to make sure parts and materials are available when needed.

Program Evaluation and Review Technique (PERT)

A method for analyzing the tasks involved in completing a given project and estimating the time needed.

Statistical Process Control

A process used to continually monitor all phases of the production process.

Mass Customization

Tailoring products to meet the needs of a large number of individual customers.

Modular Layout

Teams of workers produce more complex units of the final product

Six Sigma Quality

A quality measure that allows only 3.4 defects per million opportunities.

Operations Management

A specialized area in management that converts or transforms resources into goods and services.

Production Management

All the activities managers do to help firms create goods.

Fixed-Position Layout

Allows workers to congregate around the product.

Quality

Consistently producing what the customer wants while reducing errors before and after delivery.

Flexible Manufacturing

Designing machines to do multiple tasks so they can produce a variety of products.

Continuous Process

Long production runs turn out finished goods over time.

Intermittent Process

Production runs are short and the producer adjusts machines frequently to make different products.

Process Layout

Similar equipment and functions are grouped together.

ISO 9000

The common name given to quality management and assurance standards.

Production

The creation of goods using land, labor, capital, entrepreneurship and knowledge (the factors of production).

Purchasing

The function that searches for high-quality material resources, finds the best suppliers and negotiates the best price for goods and services.

Process Manufacturing

The part of production that physically or chemically changes materials.

Assembly Process

The part of the production process that puts together components.

Facility Layout

The physical arrangement of resources, including people, to most efficiently produce goods and provide services.

Facility Location

The process of selecting a geographic location for a company's operations.

Just-in-Time (JIT) Inventory Control

The production process in which a minimum of inventory is kept and parts, supplies and other needs are delivered just in time to go on the assembly line.

Critical Path

The sequence of tasks that takes the longest time to complete.

Computer-Integrated Manufacturing (CIM)

The uniting of computer-aided design with computer-aided manufacturing.

Computer-Aided Design (CAD)

The use of computers in the design of products.

Computer-Aided Manufacturing (CAM)

The use of computers in the manufacturing of products.

Form Utility

The value producers add to materials in the creation of finished goods and services.

operations of management

These are _______________ of ____________________ Inventory management Quality control Production scheduling Follow-up services

Lean Manufacturing

Using less of everything than in mass production.

Assembly Line Layout

Workers do only a few tasks at a time.

Telecommuting

Working from home via computer.