Chapter 9 Quiz

The marketing manager of an organization decides to have an open conversation with his team members about the influence of cost efficient digital marketing on the sales revenue. The manager does this to include team member contributions before implementing a final action plan. In the context of leader actions that foster teamwork, this is an example of a. using a consensus leadership style. b. leading by example. c. emphasizing pride in being outstanding. d. co-opting antagonists.

a. using a consensus leadership style.

If leaders wish to develop a norm of teamwork based on the cooperation theory, which of the following should they do? a. Leaders should not explicitly state the desirability of teamwork on a regular basis as this will lead to undue pressure on subordinates. b. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow. c. Leaders should encourage informal and open behavior toward team members in order to eliminate excessive politeness. d. Leaders should emphasize words like subordinates and employees and de-emphasize words like team members or teammates.

b. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow.

In a group of ten, four members are given the responsibility of delegating work to the rest of the group members, in addition to their existing responsibilities. They receive a higher degree of warmth and encouragement as compared to the rest of the group members. In this case, which of the following statements is true? a. This case is an example in which the manager uses electronic brainstorming techniques. b. The four members who have the added responsibility form the in-group. c. The members who receive the delegated work form the in-group. d. This case is an example in which the manager displays the technique of upward appeal.

b. The four members who have the added responsibility form the in-group.

Ted believes in delegating critical responsibilities to efficient members of his team regardless of their positions. He also feels that if situations demand, the team members should be equipped to challenge the leader. Based on this information, Ted's belief is in agreement with the concept of a. hands-on leadership. b. ingratiating superiors. c. power sharing. d. co-opting antagonists

c. power sharing.

While building a virtual team, a leader must ensure that: a. team progress is rarely monitored as it will increase the level of stress among the team members. b. there is minimum external visibility of the team as visibility will affect confidentiality. c. diversity in the team is minimized as it will lead to misunderstandings. d. trust is established and maintained through the use of communication technology.

d. trust is established and maintained through the use of communication technology.

Which of the following is a key role of a leader in a team-based organization? a. micromanaging to ensure team members devote their attention to low-value work b. ensuring that the team members' performance remains constant throughout their careers c. enabling and empowering group members to accomplish their work d. controlling the team's capabilities

c. enabling and empowering group members to accomplish their work

Alan, the human resource manager of an organization, has tried to foster teamwork among the employees by adopting a series of actions, including establishing a climate of trust and developing group emotional intelligence. However, Alan feels these in-house techniques are not fully efficient in instilling teamwork. In this situation, which of the following approaches should Alan adopt next? a. blend representatives from the domestic company and foreign nationals on the team b. closely monitor most aspects of group activities c. organize a cooking workshop for the employees at a nearby restaurant d. use collaborative software like electronic groupware that fosters collaboration and teamwork

c. organize a cooking workshop for the employees at a nearby restaurant

Which of the following is a case of open-book management? a. using collaborative technology to enhance teamwork among the employees b. executives of a company being offered flexi time and work from home provisions c. workers of a company sharing strategic and financial information as well as responsibility d. occasional celebrations in the company to mark milestones such as first-time activities

c. workers of a company sharing strategic and financial information as well as responsibility

Which of the following is true of organization structures that foster teamwork? a. People who spend most of their time in private offices or cubicles are more likely to interact with colleagues or leadership. b. Frequent interaction leads to excessive camaraderie which brings down team productivity. c. Group cohesiveness is fostered when team members are in different locations. d. A useful tactic for facilitating communication is to establish a shared physical facility.

d. A useful tactic for facilitating communication is to establish a shared physical facility.

In an attempt to increase the productivity of his team members, Ronald, the team manager, decides to organize a paintball session at a commercial venue close to company premises. This team-building activity is an example of a(n): a. on-the-job orientation program. b. virtual team-building technique. c. coalition formation technique. d. outdoor training program.

d. outdoor training program.